I ordered one silk short sleeved sweater and three sleevless sweaters online.The description online for one was 80% silk and 20% cotton.
When I received it, the fabric label actually said 17% polyester. For the three sweaters, the online descriptions clearly spelled "merino wool". But they didn't feel like merino when I opened the package. So I checked and sure enough, all three fabric label simply said "wool".
I would never order these sweaters if I knew they were made of common wool that could cause rashes on me. I emailed their customer service about this, and was simply told I could return their product, and they charge $5 for each return. No apology for their deception at all.
I attached here picture and a pdf.version of their online description of one product.
Review about: Ralph Lauren Sweater.
Reason of review: Not as described.
Monetary Loss: $120.
Preferred solution: Let the company propose a solution.
I didn't like: Quality and customer service.