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Updated on 11/27/2023

Ralph Lauren
Reviews and Complaints

www.ralphlauren.com

(103 rated reviews) Is this your business?

What is your customer experience with Ralph Lauren?

Submit review

Anthony J Dsj

Https://www.bbc.co.uk/news/world-asia-5496****

Nov 17, 2020

Original review Nov 17, 2020

Hi Pissed Referring to BBC article 17 November 2020 and I feel appalled with the clothing bought at Ralph Lauren!! I suppose as well as India also, workers from Bangladesh are exploited!! I appreciate Ralph Lauren's stance on Modern Day Slavery, but is there not a contradiction with the BBC article. anthonyjacovides@***.com

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Preferred solution: Apology

User's recommendation: Think of Modern Day Slavery!!

Nuala Drn

Philadelphia, Pennsylvania

About the package I ordered

Oct 10, 2020

3.3

package went to wrong address

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CIB c

Suppose to be 100% cotton. Washed and dryed per instructions came out a ball of wrinkled tight wad mess

Sep 20, 2020

1.0

Followed washing/drying instructions and they were a waded mess. Ironing was not going to help them!!!

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Loss:

$42

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy these sheets even if they are Ralph Lauren brand

Anonymous

Guest-2259806

Hamilton, Ontario

Defect?

Nov 01, 2020

I have a bottle of Polo Green and the pump has stopped working. The bottle is still 60% full and I was wondering what my alternatives are? Thx

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Anonymous

Guest-2229242

Granville, New York

Failed survey

Oct 15, 2020

Hi, so I recently did a 90 question survey, and I just wanted to know if theres anyway you can reset it so I can try it again, I unfortunately failed and want to work for you guys. Would there be any way someone can reset it?

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Sheila S Oli

Problems with RETURNS, and mixed messages from company's employees.

Aug 16, 2020

2.4

Updated by user Aug 17, 2020

Chat session 2.5 days later yielded a few MORE facts, the woman on the 14th had not given. SHE had said the refund would not be granted (even though I had called during the original framework I had been given - BEFORE MY illness, and my family's issues, the cancelled Christmas, the gathering of FOOD and medications, the last medical visit ...

before I SHUT DOWN all other human contact - at least in person, until my helper had recovered from foot surgery and was able to DRIVE again). It seems all I DO .. is deal with consumer issues, paperwork and HOW I will a. PAY my necessary costs, b.

catch up on MEDICAL tests/meetings, buy new glasses, and ...SOMEHOW, c. manage to make it HOME to see my elderly MOTHER - BEFORE she dies. Several reasons WHY I was UNABLE to take care of THIS matter ... back in Dec-Jan., or since.

I didn't get to complete my DEGREE, when relocation after "Katrina" I felt COMPELLED to leave New Orleans AT THAT TIME.So, I have also been ORGANIZING the FUTURE TRIP - to patch THAT up - 15 years later. It is MUCH too complicated, and causes me CONSIDERABLE PAIN and DISTRESS in the years 15 since I left.

Original review Aug 16, 2020

Being told ONE "fact", verifying said "fact", with different employees, then finding some time later (due to illness and many other family problems) that they can no longer DO such a thing as was once promised, that I was told TOLD, advised NOT to WORRY about. THIS it turns out was a FICTION.

View full review

Loss:

$3000

Pros:

Generally solid products
Although disapointing materials at times

Cons:

Lack of concern
Quality and customer service
Poor quality

Preferred solution: Full refund

User's recommendation: Beware of ANY "promise" NOT in WRITING. Get it in WRITING!

Colette M Ujk

Poor sizing

Aug 18, 2020

I purchased my usual size 12 caddy cropwide leg pant from the Bay and to my surprise the pants were 2 sizes too big. Unfortunately they were a final sale purchase and the Bay refuses to exchange or refund the cost. They cant seem to understand that I have been purchasing Ralph Lauren for 20 years and one of the main reasons is consistency in sizing.These are clearly mislabelled yet the Bay refuses to except that as a-reason for the return. I am sorry to say that this has led me to a decision to make no further Lauren purchases and to no longer deal with the Bay. While 1customer doesnt hurt the bottom line its a slippery slope.

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Loss:

$100

Preferred solution: Let the company propose a solution

Anonymous

Guest-1981874

Complaint

Jun 11, 2020

1.0

Yet to receive a phone call from district manager as promised.

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Cons:

Poor customer service
Nightmare customer service

User's recommendation: Not a good place to shop anymore

Anonymous

Guest-1981817

Ashburn, Virginia

Complaint

Jun 11, 2020

1.0

Yes, I was promised a called back by an upper level manager (district or regional) on July 5, 2020. It is now July 11, 2020 and I have yet to be contacted.

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User's recommendation: No longer a great place to shop for everyone

Anonymous

Guest-1932534

Jersey City, New Jersey

Still haven't received my package

May 18, 2020

1.0

I still have not received my package

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Paul I Frx

So not refund or answer emails

Feb 10, 2020

1.0

Faulty item cost around 168£ sent item back and was assured full refund to follow, this has now been 3 months and nothing- ignoring emails now. Who can i complain to please

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Pros:

I used to like it

Cons:

Worst service ever
Poor customer service
Do not respond to customer complaints

Preferred solution: Full refund

Jack a Pkl

Racist employees

Sep 16, 2019

1.0

An employee named Chris in the chesterfield Missouri store asked my wife if she could understand English (she’s a corporate attorney btw) and followed her and my kids around the store relentlessly claiming they were making a mess. I never let them out of arms length in public nor does my wife. When we asked to speak to his manager he continued lying saying he was the manager until he finally produced a manager for the store who was equally worthless. I called corporate and two weeks later still nothing. Screw polo never shopping there again

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Pros:

I used to like it

Cons:

Racist inept people that do not care

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

1 comment

Guest-1996841

Mar 26, 2021

yes they do seem to have alot of employees that seem to be racist in there stores me and my friends notice that they pic and choose who they speak to and want to help we stopped buying polo because of it

Sharon L Aqz

Sharon L Aqz |

Lake Stevens, Washington

Dont bother

Nov 23, 2019

1.7

I drove to Maryville about 3 months ago and,noticed a huge mall. I went in and bought my daughter a 80.00 sweat jacket. She didnt like it,so i called sore. They said bring it back. I explained, I dont know what she did with reciept? No problem. I drive a hour there and he says, its on ssle mow, plus we had coupons for 25 percent off? Ralph lauren had jacket back and I was 50.00 in whole. NEVER AGAIN

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Jerred Tfr

I absolutely love the Ralph Lauren Brianne; especially, my female Ralph Lauren pajamas

Nov 28, 2019

2.5

My only disappointment in my Ralph Lauren pajamas that costed me over $200, and I save my money for three months to buy that pair of black & white wide stripes Ralph Lauren pajamas – they ended up ripping in the crotch area, in the washing machine, & I only washed my Ralph Lauren pajama set by itself. I was so sad & cried for a couple of weeks of it.

View full review

Loss:

$207

Pros:

Brand
Love the fabrics & the classy & classic designs
Fit of the clothes

Reason of review:

Bad quality

Preferred solution: Let the company propose a solution

Joel Jtt

Gloucester, New Jersey

Be very wary of shopping in the Gloucester premium outlets Polo Outlet

Nov 18, 2019

1.2

I bought two shirts marked XL on Labor Day. I tried one on in the store and it fit,I took home twoXLs. It was too warm to wear them for a month so when it got cold iwore one and it fit,when i went to wear the third one it was way too small.I took it back to the store and tried to exchange it for the same item.They would not take it back even though I had credit card proof of purchase and had promotional offers on my email which they claimed to not have,Don’t bother to call their complaint number because they will keep lying to you as they have to me for a month They even accused me of stealing the item even though my credit card showed that I bought it

View full review

Loss:

$50

Pros:

I used to like it

Cons:

Worst service ever
Misrepresented item

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Exchange for correct size

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

Ralph Lauren Reviews and Complaints

Https://www.bbc.co.uk/news/world-asia-5496****

About the package I ordered

Suppose to be 100% cotton. Washed and dryed per instructions came out a ball of wrinkled tight wad mess

Defect?

Failed survey

Problems with RETURNS, and mixed messages from company's employees.

Poor sizing

Complaint

Complaint

Still haven't received my package

So not refund or answer emails

Racist employees

Dont bother

I absolutely love the Ralph Lauren Brianne; especially, my female Ralph Lauren pajamas

Be very wary of shopping in the Gloucester premium outlets Polo Outlet

Ralph Lauren
Reviews and Complaints