Show reviews that mention
customer customer service polo store service quality money items order shirt
Filter review

Discriminated Against WHILE WEARING SAME BRAND CLOTHING

2.7
Details
Bought over $900 in the OKC outlet store with my bf. Apparently if you don't look rich or have tattoos, staff will follow U like a criminal. They even called outside security to stand by while trying on clothes. Their manager even came in on her day off to be nosy. I've had their staff abruptly end chat when I tried to hang up. I've called over 3 times. Finally this lady Danielle helped me and I'm waiting on more communication. I think they're trying to be slick and wait passed the grace period on which it can no longer be filed as a complaint.
View full review
ID
#1528649 Review #1528649 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Cons
  • Worst service ever
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
I am very disappointed in the quality of your polo shirts and sweaters. The quality is below standard. Shrinkage, poor quality collars and uneven fit. Your prices reflect a quality product that look good, fits well and lasts. Unfortunately not the case. I would hope...
View full review
1 comment
Anonymous
#1678967

I wouldn't be caught dead in any of those dippy clothes. If my family buries me in one (not likely !) , I will haunt them for eternity. I cannot understand the obsession with dressing gown men like litle boys and want no part of it.

ID
#1522877 Review #1522877 is a subjective opinion of poster.
Product
Ralph Lauren Shirt

Mis tagged

5.0
Details
I made my complaint. They made it right. I have no further complaints. Still a Satisfied Customer. Thanks.
View full review
ID
#1511854 Review #1511854 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Good customer service

Gifted wrong size casual pants

5.0
Details
I was gifted the wrong size. Should've been 40w 32L. Instead, I couldn't get them around my waist. Mis tagged for sure. The store was Carson's. They have since went out of business. Please help me. I thank you in advance. Sincerely. Vernon.
View full review
ID
#1508775 Review #1508775 is a subjective opinion of poster.
Product
Ralph Lauren Pants

Terrible customer service

1.0
Details
Shopped early fot polo shirt for my son. It was too big so teordered in a smaller size and returned large polo. I was informed that they would not issue a refund since it eas over 120 days. No excuse. Amazon and Zappos bend over backward to please their customers. Not so for this comoany. You lost a customer. Hope it was worth it.
View full review
ID
#1453628 Review #1453628 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
What a crock of you know what. I purchased a Polo winter down coat the zipper slider breaks. I return it to Burlington Coat Factory and get the same exact style. Get it home my son tries it on and zips it. Same result. OK. I'm disappointed but we like the coat. It was...
View full review
ID
#1451414 Review #1451414 is a subjective opinion of poster.
Location
Loudonville, Ohio
Service
Ralph Lauren Shipping Service
Reason of review
Damaged or defective
Loss
$25
Preferred solution
Is to take it on the chin. I might be a peon to them but they cant have anymore of my money.

I purchased a Ralph Lauren winter jacket and the feathers are coming out of the jacket onto everything. The car seTs are covered with feathers and my clothing underneath the jacket are also covered.

The jacket appeared to be beautiful. The jacket looses its feathers every time I wear the coat. The car seats are covered and any piece of clothing that I wear is covered.
View full review
ID
#1444680 Review #1444680 is a subjective opinion of poster.
Location
Plattsburgh, New York
Product
Ralph Lauren Jacket
Reason of review
Bad quality
Loss
$80
I've placed an order on Friday about 1pm through my mobile device and paid £20 for next day delivery. Today I've just found out that they don't do deliveries on weekends and orders placed after 12pm on Friday are processed on Monday and respectively shipped on Tuesday...
View full review
ID
#1419578 Review #1419578 is a subjective opinion of poster.
Location
Sofia, Sofia (Stolitsa)
Service
Ralph Lauren Shipping Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Full refund

Misinformed by corporate

2.2
Details
Didnt receive birthday coupon birthday was thankgiving day drove a hour in half to store in locus grove manager Monique stated its nothing she can do contact corporate while in store automatic message stated close for inclement weather poor customer service i received
View full review
ID
#1419272 Review #1419272 is a subjective opinion of poster.
Location
Locust Grove, Georgia
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service

BIG DISAPPOINTMENT

1.0
Details
Dont waste your money and time. I made online order where everything shows it is shipped in 2 days. I paid with papal fortunately. I never heard anything from them. I have just got the order confirmation email but that was it Angry
View full review
ID
#1415195 Review #1415195 is a subjective opinion of poster.
Location
Bedford Hills, New York
Product
Ralph Lauren Shirt
Pros
  • All the traditional classic polo shirts and color selection
  • Cologne
Cons
  • Misrepresented item
1.4
Details
There was a time in the mid and late 2000's I was a young adult, single, and always doing what i could in college to standout. My fragrances of choice were Ralph Lauren Romance, and Romance Silver. The polos and button ups I wore, and invested any amount od capital on,...
View full review
ID
#1406750 Review #1406750 is a subjective opinion of poster.
Location
Independence, Missouri
Product
Ralph Lauren Shirt

Misrepresented item

2.7
Details
I ordered a custom hat knowing it was not returnable - however, the hat came and it was nothing like it was pictured online. I called CS and they told me when you order something like that "it's a hit-or-miss" and was basically telling me to eat my loss for their misrepresentation of the item online. The other hat I ordered was absolutely fine. So the supervisor then told me to return it and see if they'll take the return - and I asked her if she was just passing the buck to a different department, to which she so skillfully dodged answering. So no accountability for the misrepresented item and no accountability to the customer as well. I'm absolutely livid at the poor, disgusting excuse of customer service Ralph Lauren has. For such a claim of high-end design, they have severely low-class service and corporate character.
View full review
ID
#1392196 Review #1392196 is a subjective opinion of poster.
Location
Flushing, New York
Service
Ralph Lauren Customer Care
Cons
  • Worst service ever
  • Nightmare customer service
  • Misrepresented item
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
I was casually shopping at Sunburry Tanger out let store today, in Ohio. One associate kept following me and asked me if I needed any help three time in 5 minutes, even though I told I was shopping casually and I am good. He was following me where ever I went. A second...
View full review
2 comments
Anonymous
#1589152

You'd have issued the same gripe if they'd ignored you. They don't need to follow suspicious persons around the store ; you're being watched from a neat little room by someone with multiple cameras complete with closeups.

The floor persons who may watch you are disguised as shoppers, not salesmen. You're being too sensitive and certainly would have raised a ruckus if they'd ignored you instead.

View more comments
ID
#1390387 Review #1390387 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Ralph Lauren Customer Care
Cons
  • Racial profiling
Reason of review
Racial profiling
Preferred solution
stop treating customers based on the color of their skin

Bobbling bottoms

1.0
Details
Ralph Lauren - Bobbling bottoms
I bought a pair of bottoms from Ralph Lauren in Selfridge’s after wearing them once they began to bobble, I hadn’t even washed them. They cost me a lot of money.
View full review
ID
#1390036 Review #1390036 is a subjective opinion of poster.
Location
Eastleigh, England
Product
Ralph Lauren Sweater

Called about a manufacturing problem On two pairs of shoes.

3.7
Details
Ralph Lauren - Called about a manufacturing problem On two pairs of shoes.
Ralph Lauren - Called about a manufacturing problem On two pairs of shoes.
Two pairs of sneakers were purchased. Both having the same manufacturing problem. Left shoe on both pairs coming apart at the soul near the toe area. Called And got disconnected twice but on my third try spoke with Sheila she took down the information and said to expect an email within 10 days. Hope to get this resolved.
View full review
ID
#1379322 Review #1379322 is a subjective opinion of poster.
Location
Houston, Texas
Product
Ralph Lauren Polo Shoes