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What a crock of you know what. I purchased a Polo winter down coat the zipper slider breaks. I return it to Burlington Coat Factory and get the same exact style. Get it home my son tries it on and zips it. Same result. OK. I'm disappointed but we like the coat. It was...
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ID
#1451414 Review #1451414 is a subjective opinion of poster.
Location
Loudonville, Ohio
Service
Ralph Lauren Shipping Service
Reason of review
Damaged or defective
Loss
$25
Preferred solution
Is to take it on the chin. I might be a peon to them but they cant have anymore of my money.

I purchased a Ralph Lauren winter jacket and the feathers are coming out of the jacket onto everything. The car seTs are covered with feathers and my clothing underneath the jacket are also covered.

The jacket appeared to be beautiful. The jacket looses its feathers every time I wear the coat. The car seats are covered and any piece of clothing that I wear is covered.
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ID
#1444680 Review #1444680 is a subjective opinion of poster.
Location
Plattsburgh, New York
Product
Ralph Lauren Jacket
Reason of review
Bad quality
Loss
$80
I've placed an order on Friday about 1pm through my mobile device and paid £20 for next day delivery. Today I've just found out that they don't do deliveries on weekends and orders placed after 12pm on Friday are processed on Monday and respectively shipped on Tuesday...
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ID
#1419578 Review #1419578 is a subjective opinion of poster.
Location
Sofia, Sofia (Stolitsa)
Service
Ralph Lauren Shipping Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Full refund

Ralph Lauren - Misinformed by corporate

2.2
Details
Didnt receive birthday coupon birthday was thankgiving day drove a hour in half to store in locus grove manager Monique stated its nothing she can do contact corporate while in store automatic message stated close for inclement weather poor customer service i received
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ID
#1419272 Review #1419272 is a subjective opinion of poster.
Location
Locust Grove, Georgia
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service

Ralph Lauren - BIG DISAPPOINTMENT

1.0
Details
Dont waste your money and time. I made online order where everything shows it is shipped in 2 days. I paid with papal fortunately. I never heard anything from them. I have just got the order confirmation email but that was it Angry
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ID
#1415195 Review #1415195 is a subjective opinion of poster.
Location
Bedford Hills, New York
Product
Ralph Lauren Shirt
Pros
  • Cologne
  • All the traditional classic polo shirts and color selection
Cons
  • Misrepresented item
1.4
Details
There was a time in the mid and late 2000's I was a young adult, single, and always doing what i could in college to standout. My fragrances of choice were Ralph Lauren Romance, and Romance Silver. The polos and button ups I wore, and invested any amount od capital on,...
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ID
#1406750 Review #1406750 is a subjective opinion of poster.
Location
Independence, Missouri
Product
Ralph Lauren Shirt

Ralph Lauren - Misrepresented item

2.7
Details
I ordered a custom hat knowing it was not returnable - however, the hat came and it was nothing like it was pictured online. I called CS and they told me when you order something like that "it's a hit-or-miss" and was basically telling me to eat my loss for their misrepresentation of the item online. The other hat I ordered was absolutely fine. So the supervisor then told me to return it and see if they'll take the return - and I asked her if she was just passing the buck to a different department, to which she so skillfully dodged answering. So no accountability for the misrepresented item and no accountability to the customer as well. I'm absolutely livid at the poor, disgusting excuse of customer service Ralph Lauren has. For such a claim of high-end design, they have severely low-class service and corporate character.
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ID
#1392196 Review #1392196 is a subjective opinion of poster.
Location
Flushing, New York
Service
Ralph Lauren Customer Care
Cons
  • Misrepresented item
  • Quality and customer service
  • Nightmare customer service
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
I was casually shopping at Sunburry Tanger out let store today, in Ohio. One associate kept following me and asked me if I needed any help three time in 5 minutes, even though I told I was shopping casually and I am good. He was following me where ever I went. A second...
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2 comments
Anonymous
#1589152

You'd have issued the same gripe if they'd ignored you. They don't need to follow suspicious persons around the store ; you're being watched from a neat little room by someone with multiple cameras complete with closeups.

The floor persons who may watch you are disguised as shoppers, not salesmen. You're being too sensitive and certainly would have raised a ruckus if they'd ignored you instead.

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ID
#1390387 Review #1390387 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Ralph Lauren Customer Care
Cons
  • Racial profiling
Reason of review
Racial profiling
Preferred solution
stop treating customers based on the color of their skin

Ralph Lauren - Bobbling bottoms

1.0
Details
Ralph Lauren - Bobbling bottoms
I bought a pair of bottoms from Ralph Lauren in Selfridge’s after wearing them once they began to bobble, I hadn’t even washed them. They cost me a lot of money.
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ID
#1390036 Review #1390036 is a subjective opinion of poster.
Location
Eastleigh, England
Product
Ralph Lauren Sweater

Ralph Lauren - Called about a manufacturing problem On two pairs of shoes.

3.7
Details
Ralph Lauren - Called about a manufacturing problem On two pairs of shoes.
Ralph Lauren - Called about a manufacturing problem On two pairs of shoes.
Two pairs of sneakers were purchased. Both having the same manufacturing problem. Left shoe on both pairs coming apart at the soul near the toe area. Called And got disconnected twice but on my third try spoke with Sheila she took down the information and said to expect an email within 10 days. Hope to get this resolved.
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ID
#1379322 Review #1379322 is a subjective opinion of poster.
Location
Houston, Texas
Product
Ralph Lauren Polo Shoes

Ralph Lauren - Refusal to honor return policy

Your store failed to honor your return policy. Reciepts provided however tags were missing. The reciepts were 6 months old and your policy nowhere states a time period in which to return.
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ID
#1373237 Review #1373237 is a subjective opinion of poster.
Location
Topeka, Kansas
Product
Ralph Lauren Sweater
4.4
Details
Ralph Lauren - Custom-made letters on polo badges
Dear SIr, Recently I was delighted to learn the service having custom-made letters and its/their positioning on a polo shirt at the discretion of customers. It's fun and makes the polo shirt kind of unique. Yet, the rooms I reckon Polo can make improvement are: - the...
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ID
#1347916 Review #1347916 is a subjective opinion of poster.
Location
New York, New York
Product
Ralph Lauren Shirt
Pros
  • Satisfactory
Reason of review
Truly custom-made service allowed
Preferred solution
Let the company propose a solution
I have bought Ralph Kauren for many years. Now, I am wondering why. Each time I buy a black shirt, it fades to green black within three washes. At Polo RL prices this is simply not acceptable. Far cheaper brands, even H&M, manage to use black dye that lasts.
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1 comment
Anonymous
#1559188

I bought a pair of Ralph Lauren shorts which came out in large pink blotches even before they were washed. At the prices they charge the goods should be top quality.

Ralph Lauren don't want to know they answered one email in an unhelpful manner and ignored the rest. We are contacting Trading Standards Board.

ID
#1344731 Review #1344731 is a subjective opinion of poster.
Product
Ralph Lauren Shirt

Ralph Lauren - Worst curomer service

1.0
Details
I was sent the wrong item. Mistake by company. Typical PR I am sorry. They made sure to make it extremely inconvienent to return item. Promised a refund for next day amd gift card along with confirmation email about conversation. No email or gift card email or refund for shipping. Rude customer service represntative. Do not bother to call or waste your time.
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ID
#1343252 Review #1343252 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service

Ralph Lauren - Disgrace

1.9
Details
My daughter purchased over a $200.00 Polo comforter, the sales woman told her when she gets home how to wash it, she did just what she was told and the comforter ripped in 2 places, since she bought it at the outlets 3 1/2 hours away she cant go and just return it, I called and spoke to several people in customer care and my resolution, send it back to them ( not a problem ) and if their inspectors feel it was a manufactured error it will be replaced if not it will be sent back the way I sent it? REALLY?? That's how you do business? I sent the receipt to show it was a day old, and sent the RN# they asked for and this is what i get...I'M done shopping Ralph Lauren.
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ID
#1317765 Review #1317765 is a subjective opinion of poster.
Product
Ralph Lauren Comforter
Reason of review
Bad quality