Ralph Lauren
Reviews and Complaints
Reviews Chart
17.6K
CLAIMED LOSSES
167
TOTAL REVIEWS
24.1K
PAGE VIEWS
This is a sad day. I used to be a huge polo fan, purchasing clothing on a regular basis. I went into the Outlet Store in Chesterfield, MO, with my family to shop and walked by 8 sales associates. Not one addressed me or greeted me. I was not dressed wearing my wealth...
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ID
Location
Roselle, Illinois
Service
Ralph Lauren Manager
Cons
- Horrible customer service
- Out of control management
- Do not respond to customer complaints
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Discriminated against
Ralph Lauren Company store refuse to sell me more than 5 items (they said was company policy) how ever , a white lady was willing to buy 25 items. I think it is time to create a boycott against this brand
ID
Location
Lynn, Massachusetts
Service
Ralph Lauren Customer Care
Cons
- Poor customer service
- Nightmare customer service
- Racial profiling
Reason of review
Poor customer service
Preferred solution
apply your policy equal to whites and minorities
Defective product
In the last six months I bought the green men's cologne (18j 404T, 18J 3019) twice, but I could not use them twice because it was impossible to use the content which, as it did not come as if I was pushing the export mechanism . In my attempt to remove the extraction mechanism, the contents evaporated soon after it was impossible to seal the mucilage. If you want, I can send you pictures of the bottles
ID
Location
Athens, Attica
Product
Ralph Lauren Perfume
Reason of review
Damaged or defective
Loss
$120
Preferred solution
Full refund
Upset and felt the most uncomfortable
Today me both young sons when into Ralph to return a charger cable I did not need,so I continue to do my shopping with my wife and kids but my kids notice 2 security hards going everywhere in the store we went to i really felt uncomfortable do to the fact I am Hispanic bawld n I do have visiable tattoos I understand how can they make me and family feel so uncomfortable wanting never shop at Ralphs again.you can reach me at frankrojas0928@***.com
ID
Location
Riverside, California
Service
Ralph Lauren Customer Care
Pros
- Very upset
Cons
- Racial profiling
- Racial and judgement
Reason of review
Discrimination
Was told someone would contact me. The rep was very polite and well informed.
Bought a wonderful king blanket from Macy’s and don’t have receipt so they won’t take back. I have washed twice now it won’t fit my bed.
ID
Service
Ralph Lauren Customer Care
Reason of review
Good customer service
Low quality earring wires
I bought Ralph Lauren thinking it may be higher quality than other brands at Macy's, but when I wore the earrings, they were painful in my pierced ears - in the same way very cheap earrings are. When I tried to return them, I Macy's would not take them even though I had the receipts because I did not have the tags or boards they came on. I contacted Ralph Lauren and the response was dead silence. I will never buy this brand again.
ID
Product
Ralph Lauren Earrings
Reason of review
Bad quality
Loss
$35
Preferred solution
Full refund
Discriminated Against WHILE WEARING SAME BRAND CLOTHING
Bought over $900 in the OKC outlet store with my bf. Apparently if you don't look rich or have tattoos, staff will follow U like a criminal. They even called outside security to stand by while trying on clothes. Their manager even came in on her day off to be nosy. I've had their staff abruptly end chat when I tried to hang up. I've called over 3 times. Finally this lady Danielle helped me and I'm waiting on more communication. I think they're trying to be slick and wait passed the grace period on which it can no longer be filed as a complaint.
ID
Service
Ralph Lauren Customer Care
Cons
- Worst service ever
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
I am very disappointed in the quality of your polo shirts and sweaters. The quality is below standard. Shrinkage, poor quality collars and uneven fit. Your prices reflect a quality product that look good, fits well and lasts. Unfortunately not the case. I would hope...
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ID
Product
Ralph Lauren Shirt
Mis tagged
I made my complaint. They made it right. I have no further complaints. Still a Satisfied Customer. Thanks.
ID
Service
Ralph Lauren Customer Care
Reason of review
Good customer service
Gifted wrong size casual pants
I was gifted the wrong size. Should've been 40w 32L. Instead, I couldn't get them around my waist. Mis tagged for sure. The store was Carson's. They have since went out of business. Please help me. I thank you in advance. Sincerely. Vernon.
ID
Product
Ralph Lauren Pants
Terrible customer service
Shopped early fot polo shirt for my son. It was too big so teordered in a smaller size and returned large polo. I was informed that they would not issue a refund since it eas over 120 days. No excuse. Amazon and Zappos bend over backward to please their customers. Not so for this comoany. You lost a customer. Hope it was worth it.
ID
Service
Ralph Lauren Customer Care
What a crock of you know what. I purchased a Polo winter down coat the zipper slider breaks. I return it to Burlington Coat Factory and get the same exact style. Get it home my son tries it on and zips it. Same result. OK. I'm disappointed but we like the coat. It was...
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ID
Location
Loudonville, Ohio
Service
Ralph Lauren Shipping Service
Reason of review
Damaged or defective
Loss
$25
Preferred solution
Is to take it on the chin. I might be a peon to them but they cant have anymore of my money.
I purchased a Ralph Lauren winter jacket and the feathers are coming out of the jacket onto everything. The car seTs are covered with feathers and my clothing underneath the jacket are also covered.
The jacket appeared to be beautiful. The jacket looses its feathers every time I wear the coat. The car seats are covered and any piece of clothing that I wear is covered.
ID
Location
Plattsburgh, New York
Product
Ralph Lauren Jacket
Reason of review
Bad quality
Loss
$80
I've placed an order on Friday about 1pm through my mobile device and paid £20 for next day delivery. Today I've just found out that they don't do deliveries on weekends and orders placed after 12pm on Friday are processed on Monday and respectively shipped on Tuesday...
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ID
Location
Sofia, Sofia (Stolitsa)
Service
Ralph Lauren Shipping Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Full refund
Misinformed by corporate
Didnt receive birthday coupon birthday was thankgiving day drove a hour in half to store in locus grove manager Monique stated its nothing she can do contact corporate while in store automatic message stated close for inclement weather poor customer service i received
ID
Location
Locust Grove, Georgia
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
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I wouldn't be caught dead in any of those dippy clothes. If my family buries me in one (not likely !) , I will haunt them for eternity. I cannot understand the obsession with dressing gown men like litle boys and want no part of it.