Ralph Lauren
Reviews and Complaints
17.8K
CLAIMED LOSSES
169
TOTAL REVIEWS
24.7K
PAGE VIEWS
Ralph Lauren Reviews
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Verified Reviewer New ReviewerLate delivery
Delivery was late due to hurricane Ida. I was given 10% discount and expedited shipping and the pkg arrived 2 days later. Bravo, RL!
User's recommendation: Shop RL.
ID
Location
Los Angeles, California
My order missing
Revived my order but some items are missing.
ID
Location
Indianapolis, Indiana
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
hi my name is Yen lung kuo and my contact number is 310 895 **** and i am just a customer who like to shop at your store or outlet as i always do.the whole incident took place yesterday 08 26 2020 at 3pm at POLO RALPH LAUREN polo factory store 100 citadel drive #301...
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ID
Pros
- Fit of the clothes
- Love the fabrics & the classy & classic designs
- Very upset
Cons
- Racist inept people that do not care
Preferred solution
Apology
New Reviewer
Called about a manufacturing problem On two pairs of shoes.
Two pairs of sneakers were purchased. Both having the same manufacturing problem. Left shoe on both pairs coming apart at the soul near the toe area. Called And got disconnected twice but on my third try spoke with Sheila she took down the information and said to expect an email within 10 days. Hope to get this resolved.
ID
Location
Houston, Texas
Product
Ralph Lauren Polo Shoes
New Reviewer
Dear SIr, Recently I was delighted to learn the service having custom-made letters and its/their positioning on a polo shirt at the discretion of customers. It's fun and makes the polo shirt kind of unique. Yet, the rooms I reckon Polo can make improvement are: - the...
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ID
Location
New York, New York
Product
Ralph Lauren Shirt
Pros
- Satisfactory
Reason of review
Truly custom-made service allowed
Preferred solution
Let the company propose a solution
Christmas Order Delayed TWICE
Early last week, I placed an online gift order on RalphLauren.com and selected Next Day Delivery due to my upcoming vacation out of the country. Three days later (Friday), my package still hadn't arrived, so I called Customer Service to inquire about the delivery. I was told that the site had a "glitch" and my order had been accidentally cancelled. Ok...so, where was the email notification to inform me of this??? I attempted to place my order once again via phone call only to find out that one of the items was now out of stock. Fantastic. I eventually found a replacement item and the woman proceeded with the transaction and reimbursed me the Next Day Delivery fee (and also provided me Next Day Delivery service on the new order at no charge, thank you to her). Today is now MONDAY. Still no package at 7PM. I called back Customer Service (now very annoyed at this point) and explained the situation. According to this lady, the package won't be delivered until tomorrow (btw I am leaving at 2AM tomorrow and not returning until after Christmas). To top it off, she claims that it's UPS's fault, not Ralph Lauren's...even so, I am YOUR customer (a constant repeat one at that), so where is the attempt at trying to retain my business? So after two attempts at Next Day Delivery, an out of stock item, and a godawful waste of my time, I still don't have the packages for Christmas. Thank you, Ralph Lauren. -A Pissed Off Customer
ID
Pros
- Fit of the clothes
Cons
- Delivery service
Reason of review
Problem with delivery
Loss
$250
Preferred solution
Let the company propose a solution
New Reviewer
I don't Know what they are thinking but changing the polo shirt is a very bad idea and they are losing at least one live long customer over this and probably will lose more. Don't ever mess with a classic. Remember Classic Coke? The shirt is too short and the shirt is...
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ID
Product
Ralph Lauren Shirt
Pros
- All the traditional classic polo shirts and color selection
Cons
- New cut of the shirts and the very limited color selection
Reason of review
Bad quality
New Reviewer
Short Review on January 25, 2017
Emploment is a fraud and I want justice its not fair
ID
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Ralph Lauren - Customer Care Review
I place a order and never received it and now im getting run around about my money.
1 comment
ID
Service
Ralph Lauren Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Ralph Lauren Shirt Review from Northbrook, Illinois
White tees material has gone downhill, thin and poor fitting. A short sleve shirt color rubbed off-never seen that before. The dye used is garbage. Dress khaki waist of 34 is not consistent with their jeans. There is probably a 2 inch difference between the two. Polo shirt- i like them but a mesh big pony polo i own is not the same material as the others. The mesh seemed to be way to tightly woven that i cant manuver in it. It pulls on me when i move around, very constricting. Not surprised why the stock is down in the past few years......people dont want to buy *** quality for a big price.
ID
Location
Northbrook, Illinois
Product
Ralph Lauren Shirt
Reason of review
Bad quality
New Reviewer
Ralph Lauren Fragrance Review
My bottle of Ralph Lauren black is leaking can't I take it back??? Under sale of good act.... Not fit for purpose??
ID
Location
London, England
Reason of review
Bad quality
Ralph Lauren Glass frames
Disappointed... I recently purchased a pair of Ralph Lauren frames at Len's Crafters. I I purchased them there and then went to my local Vision Care store and had the glass installed. They didn't carry the Ralph Lauren brand and that's what I wanted. This brand has always had such good quality. Once my prescription was in and I got the glasses home, I realized the frames are very cheap and uncomfortable, compared to past frames. The total cost of my glasses were $619.00 and can't afford another pair! Please advise...
ID
Location
Hudson, Massachusetts
Cons
- Poor quality
- Disappointed material
- Very disappointed in quality of frames
Reason of review
Bad quality
Loss
$619
Preferred solution
I'd like a new pair of glasses with a different Ralph Lauren frame. Total cost of glasses was $619.00
Polo Socks
Only wore and washed these socks a few times and *** emerges by the toe seam. At the same time, the top end of the other sock is unraveling. Major disappointment. I read that Polo does not take returns without receipt and these were a gift. I don't even know what store they came from. It's just poor quality. Heck, I don't even have pets to blame this on. All I want is an exchange of the product. Just another pair to replace the existing pair that failed me. Nothing more and nothing less. The sad part is that I have always been happy with Polo quality.
ID
Location
Bethel, Ohio
Reason of review
Bad quality
Loss
$8
Preferred solution
Let the company propose a solution
Ralph Lauren Customer Care Review
The Customer service at Ralph Lauren is absurd. I don't care if it is promotional gift card or not. It shouldn't expired and you guys are absolutely disgusting . I am going to fight until the end to get my 40dollars gift card
ID
Location
Stone Mountain, Georgia
Service
Ralph Lauren Customer Care
Reason of review
Not as described/ advertised
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I have the exact situation plus I was double charged. Items never received and they are not responding to my emails at all.
Worst every customer service. I have attached letter from my bank clearly indicating the double charge and they are just ignoring my emails.
Extremely dissapointing. Bad service.