Show reviews that mention
customer customer service store polo service quality money items order manager
Showing 15 of 166 reviews Clear filter
Filter review

Problems with RETURNS, and mixed messages from company's employees.

Update by user Aug 17, 2020

Chat session 2.5 days later yielded a few MORE facts, the woman on the 14th had not given. SHE had said the refund would not be granted (even though I had called during the original framework I had been given - BEFORE MY illness, and my family's issues, the cancelled Christmas, the gathering of FOOD and medications, the last medical visit ...

before I SHUT DOWN all other human contact - at least in person, until my helper had recovered from foot surgery and was able to DRIVE again). It seems all I DO .. is deal with consumer issues, paperwork and HOW I will a. PAY my necessary costs, b.

catch up on MEDICAL tests/meetings, buy new glasses, and ...SOMEHOW, c. manage to make it HOME to see my elderly MOTHER - BEFORE she dies. Several reasons WHY I was UNABLE to take care of THIS matter ... back in Dec-Jan., or since.

I didn't get to complete my DEGREE, when relocation after "Katrina" I felt COMPELLED to leave New Orleans AT THAT TIME.So, I have also been ORGANIZING the FUTURE TRIP - to patch THAT up - 15 years later. It is MUCH too complicated, and causes me CONSIDERABLE PAIN and DISTRESS in the years 15 since I left.

Original review posted by user Aug 16, 2020
Being told ONE "fact", verifying said "fact", with different employees, then finding some time later (due to illness and many other family problems) that they can no longer DO such a thing as was once promised, that I was told TOLD, advised NOT to WORRY about. THIS it turns out was a FICTION.

User's recommendation: Beware of ANY "promise" NOT in WRITING. Get it in WRITING!

View full review
ID
#2120080 Review #2120080 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • Generally solid products
  • Although disapointing materials at times
Cons
  • Quality and customer service
  • Lack of concern
  • Poor quality
Loss
$3000
Preferred solution
Full refund

Dont suggest buying this product

What happened to the original polo fragrance,it used to last all day? I NOTICED
View full review
ID
#1719859 Review #1719859 is a subjective opinion of poster.
Product
Ralph Lauren Polo Perfume
Cons
  • Poor quality
Reason of review
Pricing issue
Loss
$100
Preferred solution
Full refund

Dont bother

I drove to Maryville about 3 months ago and,noticed a huge mall. I went in and bought my daughter a 80.00 sweat jacket. She didnt like it,so i called sore. They said bring it back. I explained, I dont know what she did with reciept? No problem. I drive a hour there and he says, its on ssle mow, plus we had coupons for 25 percent off? Ralph lauren had jacket back and I was 50.00 in whole. NEVER AGAIN
View full review
ID
#1714708 Review #1714708 is a subjective opinion of poster.
Location
Lake Stevens, Washington
Service
Ralph Lauren Customer Care

Misinformed by corporate

Didnt receive birthday coupon birthday was thankgiving day drove a hour in half to store in locus grove manager Monique stated its nothing she can do contact corporate while in store automatic message stated close for inclement weather poor customer service i received
View full review
ID
#1419272 Review #1419272 is a subjective opinion of poster.
Location
Locust Grove, Georgia
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service

Disgrace

My daughter purchased over a $200.00 Polo comforter, the sales woman told her when she gets home how to wash it, she did just what she was told and the comforter ripped in 2 places, since she bought it at the outlets 3 1/2 hours away she cant go and just return it, I called and spoke to several people in customer care and my resolution, send it back to them ( not a problem ) and if their inspectors feel it was a manufactured error it will be replaced if not it will be sent back the way I sent it? REALLY?? That's how you do business? I sent the receipt to show it was a day old, and sent the RN# they asked for and this is what i get...I'M done shopping Ralph Lauren.
View full review
ID
#1317765 Review #1317765 is a subjective opinion of poster.
Product
Ralph Lauren Comforter
Reason of review
Bad quality

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer check out our Blog article

The worst experience ever

Hi Skye. How may i assist you? 10:43 AM Skye I will never reveive my package since it will be arrive in Wednesday. I have chatted with your service center twince times since 26 July, and you promised it would arrive no later than Tuesday. I am so angry about that. 10:45 AM Kevin R I apologize that you're unable to receive your order. May I have the order number please? 10:46 AM Skye The last serivicer is Nia, she told me it would arrive no later than Tuesday, I told her I would be on flight on Tuesday tonight. 560626**** 10:47 AM Kevin R I understand, Skye. Please allow me a moment to access the order details. 10:47 AM Kevin R Thanks for your patience. Would you please verify the billing phone number on the order? 10:51 AM Skye Xu 352215**** 10:51 AM Kevin R Thanks. I can see that since the shipment was not picked up from the carrier when it was originally scheduled to ship, the estimated delivery date was impacted. We apologize for the inconvenience, as this could not have been foreseen. Since you're traveling, we're happy to arrange for this shipment to be stopped and returned to our Fulfillment Center. 10:53 AM Skye Are you kidding me? 10:54 AM Kevin R No. 10:55 AM Skye I have chatted your service three times and take me about 2 thours YOU just told me STOP the shippment? How can you deal with this problem in this way ??? 10:56 AM Kevin R I've offered to arrange to have the order returned to our Fulfillment Center since you said you're traveling and will not be able to receive it, Skye. 10:56 AM Skye Xu This is all your fault, but I have suffed with this problem 10:57 AM Kevin R We certainly do not want to have the order delivered to the address you provided if you will not be there. 10:58 AM Skye Xu I have taken the time to shopping in your web and taken hours to chat with this problem several times, Nothing is fixed Your web tells me it will ship in 2 days, and I order these items on 23 july How many days have passed?? The worst experience ever 11:01 AM Kevin R We apologize for your inconvenience, and that we have not met your expectations in this instance. Normally, orders that are placed with our standard 2-day shipping option are processed and shipped within 2 business days, and then deliver within 2 business days of being shipped from our Fulfillment Center. Due to the overwhelming response to our TAKE40 promotion, orders placed during that event took 4 to 5 business days to be processed. We apologize for the delay. If you are traveling outside of the US, the only way that we are able to resolve this is to have your order returned so that we may refund you for the merchandise. 11:01 AM Skye YES, my time is not time, my dissappiontment is nothing to your service, how can you do with this? You tells it takes some days to process, it shows nothing in your web. 11:03 AM
View full review
ID
#1317438 Review #1317438 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Pros
  • All the traditional classic polo shirts and color selection
Cons
  • Quality and customer service
  • Worst service ever
  • Delivery service
Reason of review
Problem with delivery
Loss
$140
Preferred solution
Refund and Store credit, and GOOD service please!!!

Dissappointment

I have revieved a damaged cachmere sweater. It is torn in 2 places
View full review
ID
#1189410 Review #1189410 is a subjective opinion of poster.
Product
Ralph Lauren Sweater
Reason of review
Damaged or defective

Frustrating

I have purchased items last August to be delivered to a shipping cart warehouse which will then ship my items to me. However, I haven’t received my items as of October 16. When I checked with UPS, they told me that they have delivered the parcel last Sept 11. Shipping Cart customer service has replied on my inquiry and told me that they received an empty parcel with tracking no 1ZA17A690342****40. Until now I haven’t received any update from Ralph Lauren. This is very frustrating
View full review
ID
#1116123 Review #1116123 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue
I placed an online order on the 1st of May 2017 with their tempting 20% off deal. The order supposed to be delivered on the 8th May by UPS but appears UPS either signed for the package itself and kept it or couldn't be bothered to deliver to the correct address! I had...
View full review
View full review
ID
#1053736 Review #1053736 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery

Related Companies

Company Reviews
Ralph Lauren Home 3

Latest Question

Outlet stores, florida

I would like to recieve promotions & discount offers from the polo factory outlets in Florida ( as I am visiting next month) but can’t seem to subscribe to them only in the uk. Why can’t I recieve offers from the USA when I...

Ralph Lauren Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Update by user Mar 28, 2017

Ralph Lauren was one time some of the best clothing and customer service was incredible, it is not that today, when you call and deal with customer service the people are not knowledgeable about their job, this isn't what's going to make any company better in the long...

View full review
View full review
ID
#1026149 Review #1026149 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Order processing issue

Ralph Lauren Shipping Service Review

I purchased items online. Never received the items as they were sent back to sender for no apparent reason. On top of that. They double charged me and never posted the refunds. Multiple follow up emails sent and no decent response n clearly no intention of crediting me back. I have provided a letter from my bank clearly stating the charges but still no response. Cheats?
View full review
ID
#990153 Review #990153 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue

T-Shirt Review

Quality has become the worst. I bought two T shirts and it all had holes after first wash. This used to be the only brand I wear. However, I have to switch.
View full review
ID
#964077 Review #964077 is a subjective opinion of poster.

Ralph Lauren Shipping Service Review

I ordered 2 polo shirts and havent reieved them yet its been more than 10 days the shipment said they were delivered but no they were not i need shirts or my money back
View full review
ID
#930528 Review #930528 is a subjective opinion of poster.
Location
Pearland, Texas
Service
Ralph Lauren Shipping Service
Reason of review
Problem with delivery

Ralph Lauren Hoodie Review from Warwick, Rhode Island

No I usually only by clothes from Ralph Lauren Polo becuase they offer a tall size(I'm 6'4) I'm usually very happy with the stuff I order but there has been time when I'm not happy. I perchased a hoodie recently I love the fit and the cloth used to make it but the zipper was cheap and doesnt say polo it says talon. Now of I pay 145 dollars for a polo sweater i expect it to have a polo zipper (like the hoodies I paid less money for) dont cut conners on an expensive product. I feel cheated.
View full review
ID
#848180 Review #848180 is a subjective opinion of poster.
Location
Warwick, Rhode Island
Product
Ralph Lauren Hoodie
Reason of review
Bad quality
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My Nightmare Experience with the Customer Assistance Department of Ralph Lauren I have been an avid admirer and a regular customer of the brand Ralph Lauren for many years. This year however, I think you have hit it out of the ball park with your new collection of...
View full review
View full review
1 comment
#1092111

If Ralph Lauren spends the money to have its OWN U.S.customer service. It should train them to match the retail market they serve.

Messing orders up where customers lose the item they want to purchase due to inventory is unacceptable. It's bad when the customer service experience makes one think they're speaking with a out sourced group. Ralph Lauren needs to improve their B2C because an item shouldn't become unavailable to them when a customer is checking out for example.I was having issues with the ordering process,and being misinformed by a representative which further held me up. By the time the order was submitted, an item I wanted was no longer available.

Tried to speak with customer service to have the item allocated to my order because I had ordered more than one. Thus I wouldn't lose the item again because they could FIND it for me in their distribution,not possible. Disaster, customer service has no ability to view their OWN logistics system provided via a third party, or so I was told by the supervisor.

How does a company who sells luxury items not have an ERP system,yet a "non luxury" brand like Lands End is able to accomplish such a task to truly extend service?! Also,they have better trained in country representatives* The B2C experience with Ralph Lauren certainly contradicts the saying "you get what you pay for."

ID
#754745 Review #754745 is a subjective opinion of poster.
Location
Amsterdam, North Holland
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$110
Preferred solution
Let the company propose a solution