Ralph Lauren
Reviews and Complaints
17.8K
CLAIMED LOSSES
169
TOTAL REVIEWS
24.7K
PAGE VIEWS
Ralph Lauren Reviews
New Reviewer
Suppose to be 100% cotton. Washed and dryed per instructions came out a ball of wrinkled tight wad mess
Followed washing/drying instructions and they were a waded mess. Ironing was not going to help them!!!
User's recommendation: Do not buy these sheets even if they are Ralph Lauren brand.
ID
Product
Ralph Lauren Sheet Set
Loss
$42
Preferred solution
Let the company propose a solution
Complaint
Yet to receive a phone call from district manager as promised.
User's recommendation: Not a good place to shop anymore.
ID
Service
Ralph Lauren Manager
Cons
- Nightmare customer service
- Poor customer service
Complaint
Yes, I was promised a called back by an upper level manager (district or regional) on July 5, 2020. It is now July 11, 2020 and I have yet to be contacted.
User's recommendation: No longer a great place to shop for everyone.
ID
Location
Ashburn, Virginia
Still haven't received my package
I still have not received my package
ID
Location
Jersey City, New Jersey
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Verified Reviewer New ReviewerSo not refund or answer emails
Faulty item cost around 168£ sent item back and was assured full refund to follow, this has now been 3 months and nothing- ignoring emails now. Who can i complain to please
ID
Service
Ralph Lauren Customer Care
Pros
- I used to like it
Cons
- Do not respond to customer complaints
- Worst service ever
- Poor customer service
Preferred solution
Full refund
New Reviewer
I bought two shirts marked XL on Labor Day. I tried one on in the store and it fit,I took home twoXLs. It was too warm to wear them for a month so when it got cold iwore one and it fit,when i went to wear the third one it was way too small.I took it back to the store...
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ID
Location
Gloucester, New Jersey
Product
Ralph Lauren Shirt
Pros
- I used to like it
Cons
- Worst service ever
- Misrepresented item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Exchange for correct size
Why do you need my email address????
I purchased several items of clothing from the Ralph Lauren Factory Store in Charleston, SC. I came back to the store later that same day to return two of the items. I had my receipt with me and the clothes had all tags attached. The employee would not process the return without me providing an email address to them. There is nothing in their return policy saying this was their policy. This is an invasion of privacy and I will NEVER shop at their stores again.
ID
Location
Mount Pleasant, South Carolina
Service
Ralph Lauren Customer Care
New Reviewer
Racist employees
An employee named Chris in the chesterfield Missouri store asked my wife if she could understand English (she’s a corporate attorney btw) and followed her and my kids around the store relentlessly claiming they were making a mess. I never let them out of arms length in public nor does my wife. When we asked to speak to his manager he continued lying saying he was the manager until he finally produced a manager for the store who was equally worthless. I called corporate and two weeks later still nothing. Screw polo never shopping there again
1 comment
ID
Service
Ralph Lauren Manager
Pros
- I used to like it
Cons
- Racist inept people that do not care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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New Reviewer
Replacement
Damaged underwear During Delivery Free Replacement My Email Is ChristianJDaniels@***.com
ID
Service
Ralph Lauren Shipping Service
Pros
- Very upset
Cons
- Worst service ever
Reason of review
Warranty issue
Loss
$50
Preferred solution
Full refund
New Reviewer
I did some shopping at the Riverhead Polo factory store. I couldn't find certain items in certain colors or size. I had to purchase the items on line in the store, the sales person didn't try to assist me to locate other colors, they weren't knowledgeable of the brand....
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1 comment
Khai
#1725103
Do you know how foolish you appear by claiming that this is racial profiling? You are only ASSuming this is racial profiling.
You are the racist one.
The only way that people like you are going to stop playing the race card is if you are sued, deported and slapped across the face for the false claim. You are the only one that has an issue with your race.
ID
Location
Brooklyn, New York
Service
Ralph Lauren Customer Care
Cons
- Racial profiling
Reason of review
Poor customer service
Preferred solution
Apology
New Reviewer
This is a sad day. I used to be a huge polo fan, purchasing clothing on a regular basis. I went into the Outlet Store in Chesterfield, MO, with my family to shop and walked by 8 sales associates. Not one addressed me or greeted me. I was not dressed wearing my wealth...
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ID
Location
Roselle, Illinois
Service
Ralph Lauren Manager
Cons
- Out of control management
- Do not respond to customer complaints
- Horrible customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Terrible customer service
Shopped early fot polo shirt for my son. It was too big so teordered in a smaller size and returned large polo. I was informed that they would not issue a refund since it eas over 120 days. No excuse. Amazon and Zappos bend over backward to please their customers. Not so for this comoany. You lost a customer. Hope it was worth it.
ID
Service
Ralph Lauren Customer Care
New Reviewer
BIG DISAPPOINTMENT
Dont waste your money and time. I made online order where everything shows it is shipped in 2 days. I paid with papal fortunately. I never heard anything from them. I have just got the order confirmation email but that was it 
ID
Location
Bedford Hills, New York
Product
Ralph Lauren Shirt
Pros
- Cologne
- All the traditional classic polo shirts and color selection
Cons
- Misrepresented item
New Reviewer
There was a time in the mid and late 2000's I was a young adult, single, and always doing what i could in college to standout. My fragrances of choice were Ralph Lauren Romance, and Romance Silver. The polos and button ups I wore, and invested any amount od capital on,...
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ID
Location
Independence, Missouri
Product
Ralph Lauren Shirt
New Reviewer
I was casually shopping at Sunburry Tanger out let store today, in Ohio. One associate kept following me and asked me if I needed any help three time in 5 minutes, even though I told I was shopping casually and I am good. He was following me where ever I went. A second...
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2 comments
PissedConsumer1589152
#1589152
You'd have issued the same gripe if they'd ignored you. They don't need to follow suspicious persons around the store ; you're being watched from a neat little room by someone with multiple cameras complete with closeups.
The floor persons who may watch you are disguised as shoppers, not salesmen. You're being too sensitive and certainly would have raised a ruckus if they'd ignored you instead.
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ID
Location
Columbus, Ohio
Service
Ralph Lauren Customer Care
Cons
- Racial profiling
Reason of review
Racial profiling
Preferred solution
stop treating customers based on the color of their skin
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yes they do seem to have alot of employees that seem to be racist in there stores me and my friends notice that they pic and choose who they speak to and want to help we stopped buying polo because of it