Ralph Lauren Reviews and Complaints
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ISSUES RESOLVED
149
TOTAL REVIEWS
$11.2K
CLAIMED LOSSES
$287
AVG LOSS
21K
PAGE VIEWS
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Cons
- Quality and customer service
- Poor quality
- Worst service ever
Pros
- All the traditional classic polo shirts and color selection
- Very upset
- Cologne
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
Ralph Lauren - Racist employees
An employee named Chris in the chesterfield Missouri store asked my wife if she could understand English (she’s a corporate attorney btw) and followed her and my kids around the store relentlessly claiming they were making a mess. I never let them out of arms length in public nor does my wife. When we asked to speak to his manager he continued lying saying he was the manager until he finally produced a manager for the store who was equally worthless. I called corporate and two weeks later still nothing. Screw polo never shopping there again
Review
Service
Ralph Lauren Manager
Pros
- I used to like it
Cons
- Racist inept people that do not care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Ralph Lauren in Berlin, Maryland - Please stop sending emails!
Operator at rl co. Said she would take care of this annoying problem. I appreciate her effort.
Review
Ralph Lauren in Mount Pleasant, South Carolina - Why do you need my email address????
I purchased several items of clothing from the Ralph Lauren Factory Store in Charleston, SC. I came back to the store later that same day to return two of the items. I had my receipt with me and the clothes had all tags attached. The employee would not process the return without me providing an email address to them. There is nothing in their return policy saying this was their policy. This is an invasion of privacy and I will NEVER shop at their stores again.
Review
Product
Ralph Lauren Shirt
I have bought Polo shirts for a very long time and have not had any complaints until the last 3 or 4 years. I wear a lot of navy blue, black, and different shades of green. After a few months I start to see the color in the collars fading. When that happens you can`t...
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Review
Product
Ralph Lauren Shirt
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund
Tags
Ralph Lauren - Replacement
Damaged underwear During Delivery Free Replacement My Email Is ChristianJDaniels@Icloud.com
Review
Pros
- Very upset
Cons
- Worst service ever
Reason of review
Warranty issue
Loss
$50
Preferred solution
Full refund
Tags
Ralph Lauren in Newark, New Jersey - Fraud
I want to dispute transaction 291818203. It was not an authorized purchase on vanilla git card ************2680.
Review
Reason of review
Problems with payment
Update by user Aug 20
No. Everything that has happened is in my review.
Original review posted by user Aug 18
All the brick-and-mortar and online retailers listed at the chaps.com "where to buy" page have either stopped carrying Chaps Petites or only have old clearance items that no one wants. I have had numerous conversations...Review
Pros
- Clothing styles and fit
Cons
- Availability of chaps petites
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I did some shopping at the Riverhead Polo factory store. I couldn't find certain items in certain colors or size. I had to purchase the items on line in the store, the sales person didn't try to assist me to locate other colors, they weren't knowledgeable of the brand....
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Review
Service
Ralph Lauren Cashier
Cons
- Racial profiling
Reason of review
Poor customer service
Preferred solution
Apology
I recently purchased a set of Lauren Sheets After washing them twice in a row sleeping on them once got up and washed them again with detergent and softener and their still stiff like cardboard
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1 comment
I bought two sets of sheets and they were like cardboard and still are several months later. They also had an odor when I unpackaged them that took a couple washings in hot water and vinegar to remove. Not a happy customer.
Review
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution
This is a sad day. I used to be a huge polo fan, purchasing clothing on a regular basis. I went into the Outlet Store in Chesterfield, MO, with my family to shop and walked by 8 sales associates. Not one addressed me or greeted me. I was not dressed wearing my wealth...
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Review
Cons
- Out of control management
- Horrible customer service
- Do not respond to customer complaints
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Ralph Lauren in Lynn, Massachusetts - Discriminated against
Ralph Lauren Company store refuse to sell me more than 5 items (they said was company policy) how ever , a white lady was willing to buy 25 items. I think it is time to create a boycott against this brand
Review
Cons
- Nightmare customer service
- Poor customer service
- Racial profiling
Reason of review
Poor customer service
Preferred solution
apply your policy equal to whites and minorities
Tags
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Do you know how foolish you appear by claiming that this is racial profiling? You are only ASSuming this is racial profiling.
You are the racist one.
The only way that people like you are going to stop playing the race card is if you are sued, deported and slapped across the face for the false claim. You are the only one that has an issue with your race.