Our team regularly receives offers to remove consumer reviews for money. We do not remove reviews for money, whether positive or negative to keep the integrity of our website. Please support us to help maintain our independence and integrity.
Coming Soon
This feature is currently under development. To learn more about the ways to appreciate the reviewer please visit www.realthanks.com
Ralph Lauren
Reviews Chart
17.6K
CLAIMED LOSSES
166
TOTAL REVIEWS
23.9K
PAGE VIEWS
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
The brand now is discussing
Having trump in your designs is just horrible
User's recommendation: Don’t buy RL they are making trump propaganda.
ID
Pros
- Although disapointing materials at times
Cons
- Lack of care
Loss
$3000
Preferred solution
Apology
My order missing
Revived my order but some items are missing.
ID
Location
Indianapolis, Indiana
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t honor your price on tags!
Hello, my name is Glenn Miller. I normally shop at the Ralph Lauren store at Queenstown outlets in Md. This time I was with a coworker and went to Tanger outlets near the MGM. There were prices on some jeans that the manager wouldnt honor. I took pictures of them and showed them to the manager. I do shopping for all my Neices and nephews, sisters and brother and my daughter and grandkids as well as myself. I was there today 12-16-2020 at 12:30pm. With COVID everywhere and people not shopping I have been a loyal customer and what happened to the customer being right. I will send this to the BBB with a picture of the tags on the jeans and I hope to never shop at Ralph Lauren again.
User's recommendation: Don’t shop there if you won’t honor the prices.
ID
Location
Oxon Hill, Maryland
Pros
- Never had a problem before
- Very upset
Preferred solution
Honor price and an apology!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHttps://www.bbc.co.uk/news/world-asia-5496****
Original review updated by user Nov 17, 2020
Hi Pissed Referring to BBC article 17 November 2020 and I feel appalled with the clothing bought at Ralph Lauren!! I suppose as well as India also, workers from Bangladesh are exploited!! I appreciate Ralph Lauren's stance on Modern Day Slavery, but is there not a contradiction with the BBC article. anthonyjacovides@***.com User's recommendation: Think of Modern Day Slavery!!
ID
Preferred solution
Apology
Defect?
I have a bottle of Polo Green and the pump has stopped working. The bottle is still 60% full and I was wondering what my alternatives are? Thx
ID
Location
Hamilton, Ontario
Failed survey
Hi, so I recently did a 90 question survey, and I just wanted to know if theres anyway you can reset it so I can try it again, I unfortunately failed and want to work for you guys. Would there be any way someone can reset it?
ID
Location
Granville, New York
PissedConsumer.com fights for consumer rights
About the package I ordered
package went to wrong address
ID
Location
Philadelphia, Pennsylvania
Suppose to be 100% cotton. Washed and dryed per instructions came out a ball of wrinkled tight wad mess
Followed washing/drying instructions and they were a waded mess. Ironing was not going to help them!!!
User's recommendation: Do not buy these sheets even if they are Ralph Lauren brand.
ID
Product
Ralph Lauren Sheet Set
Loss
$42
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
hi my name is Yen lung kuo and my contact number is 310 895 **** and i am just a customer who like to shop at your store or outlet as i always do.the whole incident took place yesterday 08 26 2020 at 3pm at POLO RALPH LAUREN polo factory store 100 citadel drive #301...
View full review
ID
Pros
- Fit of the clothes
- Quality products
- Love the fabrics & the classy & classic designs
Cons
- Racist inept people that do not care
Preferred solution
Apology
Poor sizing
I purchased my usual size 12 caddy cropwide leg pant from the Bay and to my surprise the pants were 2 sizes too big. Unfortunately they were a final sale purchase and the Bay refuses to exchange or refund the cost. They cant seem to understand that I have been purchasing Ralph Lauren for 20 years and one of the main reasons is consistency in sizing.These are clearly mislabelled yet the Bay refuses to except that as a-reason for the return. I am sorry to say that this has led me to a decision to make no further Lauren purchases and to no longer deal with the Bay. While 1customer doesnt hurt the bottom line its a slippery slope.
ID
Loss
$100
Preferred solution
Let the company propose a solution
Companies Similar to Ralph Lauren
Problems with RETURNS, and mixed messages from company's employees.
Update by user Aug 17, 2020
Chat session 2.5 days later yielded a few MORE facts, the woman on the 14th had not given. SHE had said the refund would not be granted (even though I had called during the original framework I had been given - BEFORE MY illness, and my family's issues, the cancelled Christmas, the gathering of FOOD and medications, the last medical visit ...
before I SHUT DOWN all other human contact - at least in person, until my helper had recovered from foot surgery and was able to DRIVE again). It seems all I DO .. is deal with consumer issues, paperwork and HOW I will a. PAY my necessary costs, b.
catch up on MEDICAL tests/meetings, buy new glasses, and ...SOMEHOW, c. manage to make it HOME to see my elderly MOTHER - BEFORE she dies. Several reasons WHY I was UNABLE to take care of THIS matter ... back in Dec-Jan., or since.
I didn't get to complete my DEGREE, when relocation after "Katrina" I felt COMPELLED to leave New Orleans AT THAT TIME.So, I have also been ORGANIZING the FUTURE TRIP - to patch THAT up - 15 years later. It is MUCH too complicated, and causes me CONSIDERABLE PAIN and DISTRESS in the years 15 since I left.
Original review posted by user Aug 16, 2020
Being told ONE "fact", verifying said "fact", with different employees, then finding some time later (due to illness and many other family problems) that they can no longer DO such a thing as was once promised, that I was told TOLD, advised NOT to WORRY about. THIS it turns out was a FICTION. User's recommendation: Beware of ANY "promise" NOT in WRITING. Get it in WRITING!
ID
Service
Ralph Lauren Customer Care
Pros
- Generally solid products
- Although disapointing materials at times
Cons
- Quality and customer service
- Of pandemic effects on individuals and their families
- Poor quality
Loss
$3000
Preferred solution
Full refund
Complaint
Yet to receive a phone call from district manager as promised.
User's recommendation: Not a good place to shop anymore.
ID
Service
Ralph Lauren Manager
Cons
- Nightmare customer service
- Poor customer service
Complaint
Yes, I was promised a called back by an upper level manager (district or regional) on July 5, 2020. It is now July 11, 2020 and I have yet to be contacted.
User's recommendation: No longer a great place to shop for everyone.
ID
Location
Ashburn, Virginia
Still haven't received my package
I still have not received my package
ID
Location
Jersey City, New Jersey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSo not refund or answer emails
Faulty item cost around 168£ sent item back and was assured full refund to follow, this has now been 3 months and nothing- ignoring emails now. Who can i complain to please
ID
Service
Ralph Lauren Customer Care
Pros
- I used to like it
Cons
- Poor customer service
- Worst service ever
- Do not respond to customer complaints
Preferred solution
Full refund
Not to do online as it can go wrong not always but in my case it did
I bought a shirt. It was the wrong colour so I sent it back. It cost me £80. I had all the paperwork which they accepted via email. They first told me it hadnt arrived. So I provided the details of me sending it back again. Then I was told it had the incorrect return information. So which Was it. Did It return/or did it not. They said two different answers. I have asked them on numerous occasions to refund my card and still no response. I shop as with my family in their stores a lot. I have always been so happy with my purchases. However, to date I still do not have my refund. Emily Corfield. Can you help very disappointing as this couldve been so easily avoided.
ID
Service
Ralph Lauren Customer Care
Pros
- Never had a problem before
Cons
- Lack of care
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel