Show reviews that mention
customer customer service polo store service quality money items order shirt
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
3.6
Details
hi my name is Yen lung kuo and my contact number is 310 895 3078 and i am just a customer who like to shop at your store or outlet as i always do.the whole incident took place yesterday 08 26 2020 at 3pm at POLO RALPH LAUREN polo factory store 100 citadel drive #301...
View full review
ID
#2139073 Review #2139073 is a subjective opinion of poster.
Pros
  • Quality products
  • Love the fabrics & the classy & classic designs
  • Very upset
Cons
  • Racist inept people that do not care
Preferred solution
Apology

About the package I ordered

3.3
Details
package went to wrong address
View full review
ID
#2220358 Review #2220358 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Suppose to be 100% cotton. Washed and dryed per instructions came out a ball of wrinkled tight wad mess

1.0
Details
Followed washing/drying instructions and they were a waded mess. Ironing was not going to help them!!!

User's recommendation: Do not buy these sheets even if they are Ralph Lauren brand.

View full review
ID
#2180719 Review #2180719 is a subjective opinion of poster.
Product
Ralph Lauren Sheet Set
Loss
$42
Preferred solution
Let the company propose a solution

Poor sizing

I purchased my usual size 12 caddy cropwide leg pant from the Bay and to my surprise the pants were 2 sizes too big. Unfortunately they were a final sale purchase and the Bay refuses to exchange or refund the cost. They cant seem to understand that I have been purchasing Ralph Lauren for 20 years and one of the main reasons is consistency in sizing.These are clearly mislabelled yet the Bay refuses to except that as a-reason for the return. I am sorry to say that this has led me to a decision to make no further Lauren purchases and to no longer deal with the Bay. While 1customer doesnt hurt the bottom line its a slippery slope.
View full review
ID
#2122666 Review #2122666 is a subjective opinion of poster.
Loss
$100
Preferred solution
Let the company propose a solution

Problems with RETURNS, and mixed messages from company's employees.

2.4
Details
Update by user Aug 17

Chat session 2.5 days later yielded a few MORE facts, the woman on the 14th had not given. SHE had said the refund would not be granted (even though I had called during the original framework I had been given - BEFORE MY illness, and my family's issues, the cancelled Christmas, the gathering of FOOD and medications, the last medical visit ...

before I SHUT DOWN all other human contact - at least in person, until my helper had recovered from foot surgery and was able to DRIVE again). It seems all I DO .. is deal with consumer issues, paperwork and HOW I will a. PAY my necessary costs, b.

catch up on MEDICAL tests/meetings, buy new glasses, and ...SOMEHOW, c. manage to make it HOME to see my elderly MOTHER - BEFORE she dies. Several reasons WHY I was UNABLE to take care of THIS matter ... back in Dec-Jan., or since.

I didn't get to complete my DEGREE, when relocation after "Katrina" I felt COMPELLED to leave New Orleans AT THAT TIME.So, I have also been ORGANIZING the FUTURE TRIP - to patch THAT up - 15 years later. It is MUCH too complicated, and causes me CONSIDERABLE PAIN and DISTRESS in the years 15 since I left.

Original review posted by user Aug 16
Being told ONE "fact", verifying said "fact", with different employees, then finding some time later (due to illness and many other family problems) that they can no longer DO such a thing as was once promised, that I was told TOLD, advised NOT to WORRY about. THIS it turns out was a FICTION.

User's recommendation: Beware of ANY "promise" NOT in WRITING. Get it in WRITING!

View full review
ID
#2120080 Review #2120080 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • Although disapointing materials at times
  • Generally solid products
Cons
  • Quality and customer service
  • Of pandemic effects on individuals and their families
  • Lack of concern
Loss
$3000
Preferred solution
Full refund

Complaint

1.0
Details
Yet to receive a phone call from district manager as promised.

User's recommendation: Not a good place to shop anymore.

View full review
ID
#1981874 Review #1981874 is a subjective opinion of poster.
Service
Ralph Lauren Manager
Cons
  • Nightmare customer service
  • Poor customer service

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer check out our Blog article

Complaint

1.0
Details
Yes, I was promised a called back by an upper level manager (district or regional) on July 5, 2020. It is now July 11, 2020 and I have yet to be contacted.

User's recommendation: No longer a great place to shop for everyone.

View full review
ID
#1981817 Review #1981817 is a subjective opinion of poster.
Location
Ashburn, Virginia

Still haven't received my package

1.0
Details
I still have not received my package
View full review
ID
#1932534 Review #1932534 is a subjective opinion of poster.
Location
Jersey City, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

So not refund or answer emails

1.0
Details
Faulty item cost around 168£ sent item back and was assured full refund to follow, this has now been 3 months and nothing- ignoring emails now. Who can i complain to please
View full review
ID
#1788036 Review #1788036 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • I used to like it
Cons
  • Worst service ever
  • Poor customer service
  • Do not respond to customer complaints
Preferred solution
Full refund

Not to do online as it can go wrong not always but in my case it did

I bought a shirt. It was the wrong colour so I sent it back. It cost me £80. I had all the paperwork which they accepted via email. They first told me it hadnt arrived. So I provided the details of me sending it back again. Then I was told it had the incorrect return information. So which Was it. Did It return/or did it not. They said two different answers. I have asked them on numerous occasions to refund my card and still no response. I shop as with my family in their stores a lot. I have always been so happy with my purchases. However, to date I still do not have my refund. Emily Corfield. Can you help very disappointing as this couldve been so easily avoided.
View full review
ID
#1729923 Review #1729923 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • Never had a problem before
Cons
  • Lack of care
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund

Ralph Lauren Products and Services Reviews

Product or Service Reviews
Sheet Set  1.0 2
Polo Perfume  1.4 2
Manager  1.0 5
Polotech Shirt  2.3 2
Shipping Service  1.9 13

Related Companies

Company Reviews
Ralph Lauren Home 3

Compare Companies

Ralph Lauren
Ralph Lauren
160 reviews
2.1
VS
Tommy Hilfiger
Tommy Hilfiger
121 reviews
2.0
Compare Ralph Lauren vs Tommy Hilfiger

Latest Question

Outlet stores, florida

I would like to recieve promotions & discount offers from the polo factory outlets in Florida ( as I am visiting next month) but can’t seem to subscribe to them only in the uk. Why can’t I recieve offers from the USA when I...

Ralph Lauren Questions

About the package I ordered

URGENT- My order no :56107311851 ordered placed on 04Dec and was stated deliver before/on 10Dec. Till to date, I didnt receive any shipment tracking or information that package had delivered or not. Kindly advise as I require it to deliver to the stated ship to address by 10Dec latest. Please help.
View full review
ID
#1728424 Review #1728424 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Dont suggest buying this product

1.8
Details
What happened to the original polo fragrance,it used to last all day? I NOTICED
View full review
ID
#1719859 Review #1719859 is a subjective opinion of poster.
Product
Ralph Lauren Polo Perfume
Cons
  • Poor quality
Reason of review
Pricing issue
Loss
$100
Preferred solution
Full refund

I absolutely love the Ralph Lauren Brianne; especially, my female Ralph Lauren pajamas

2.5
Details
My only disappointment in my Ralph Lauren pajamas that costed me over $200, and I save my money for three months to buy that pair of black & white wide stripes Ralph Lauren pajamas – they ended up ripping in the crotch area, in the washing machine, & I only washed my Ralph Lauren pajama set by itself. I was so sad & cried for a couple of weeks of it.
View full review
ID
#1718067 Review #1718067 is a subjective opinion of poster.
Product
Ralph Lauren Pajamas
Pros
  • Fit of the clothes
  • I used to like it
  • Brand
Reason of review
Bad quality
Loss
$207
Preferred solution
Let the company propose a solution

Dont bother

1.7
Details
I drove to Maryville about 3 months ago and,noticed a huge mall. I went in and bought my daughter a 80.00 sweat jacket. She didnt like it,so i called sore. They said bring it back. I explained, I dont know what she did with reciept? No problem. I drive a hour there and he says, its on ssle mow, plus we had coupons for 25 percent off? Ralph lauren had jacket back and I was 50.00 in whole. NEVER AGAIN
View full review
ID
#1714708 Review #1714708 is a subjective opinion of poster.
Location
Lake Stevens, Washington
Service
Ralph Lauren Customer Care
1.2
Details
I bought two shirts marked XL on Labor Day. I tried one on in the store and it fit,I took home twoXLs. It was too warm to wear them for a month so when it got cold iwore one and it fit,when i went to wear the third one it was way too small.I took it back to the store...
View full review
ID
#1710614 Review #1710614 is a subjective opinion of poster.
Location
Gloucester, New Jersey
Product
Ralph Lauren Shirt
Pros
  • I used to like it
Cons
  • Worst service ever
  • Misrepresented item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Exchange for correct size

Please stop sending emails!

Operator at rl co. Said she would take care of this annoying problem. I appreciate her effort.
View full review
ID
#1666887 Review #1666887 is a subjective opinion of poster.
Location
Berlin, Maryland
Service
Ralph Lauren Customer Care