Ralph Lauren Reviews and Complaints
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ISSUES RESOLVED
157
TOTAL REVIEWS
$11.7K
CLAIMED LOSSES
$265
AVG LOSS
21.4K
PAGE VIEWS
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Cons
- Quality and customer service
- Poor quality
- Worst service ever
Pros
- All the traditional classic polo shirts and color selection
- I used to like it
- Brand
Latest review first
- Latest review first
- Most helpful reviews first
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Ralph Lauren review: Dont suggest buying this product
What happened to the original polo fragrance,it used to last all day? I NOTICED
Most Helpful
Review
Product
Ralph Lauren Polo Perfume
Cons
- Poor quality
Reason of review
Pricing issue
Loss
$100
Preferred solution
Full refund
Ralph Lauren review: Not to do online as it can go wrong not always but in my case it did
I bought a shirt. It was the wrong colour so I sent it back. It cost me £80. I had all the paperwork which they accepted via email. They first told me it hadnt arrived. So I provided the details of me sending it back again. Then I was told it had the incorrect return information. So which Was it. Did It return/or did it not. They said two different answers. I have asked them on numerous occasions to refund my card and still no response. I shop as with my family in their stores a lot. I have always been so happy with my purchases. However, to date I still do not have my refund. Emily Corfield. Can you help very disappointing as this couldve been so easily avoided.
Review
Pros
- Never had a problem before
Cons
- Lack of care
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Ralph Lauren review: About the package I ordered
URGENT- My order no :56107311851 ordered placed on 04Dec and was stated deliver before/on 10Dec. Till to date, I didnt receive any shipment tracking or information that package had delivered or not. Kindly advise as I require it to deliver to the stated ship to address by 10Dec latest. Please help.
Review
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
I absolutely love the Ralph Lauren Brianne; especially, my female Ralph Lauren pajamas
My only disappointment in my Ralph Lauren pajamas that costed me over $200, and I save my money for three months to buy that pair of black & white wide stripes Ralph Lauren pajamas – they ended up ripping in the crotch area, in the washing machine, & I only washed my Ralph Lauren pajama set by itself. I was so sad & cried for a couple of weeks of it.
Review
Pros
- Fit of the clothes
- Love the fabrics & the classy & classic designs
- I used to like it
Reason of review
Bad quality
Loss
$207
Preferred solution
Let the company propose a solution
Ralph Lauren review in Nassau, New Providence District: My package order
Got my package thanks you
Review
Ralph Lauren review: Dont bother
I bought a jacket there for my daughter and later called there and told him she didn't like it and I don't know what she did with the receipt. They said no problem bring it up so I did which is an hour drive and I left their $50 less than what I paid for the jacket very poor customer service and they're ripoff
Review
Reason of review
Poor customer service
Loss
$50
Ralph Lauren review in Lake Stevens, Washington: Dont bother
I drove to Maryville about 3 months ago and,noticed a huge mall. I went in and bought my daughter a 80.00 sweat jacket. She didnt like it,so i called sore. They said bring it back. I explained, I dont know what she did with reciept? No problem. I drive a hour there and he says, its on ssle mow, plus we had coupons for 25 percent off? Ralph lauren had jacket back and I was 50.00 in whole. NEVER AGAIN
Review
I bought two shirts marked XL on Labor Day. I tried one on in the store and it fit,I took home twoXLs. It was too warm to wear them for a month so when it got cold iwore one and it fit,when i went to wear the third one it was way too small.I took it back to the store...
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Review
Product
Ralph Lauren Shirt
Pros
- I used to like it
Cons
- Worst service ever
- Misrepresented item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Exchange for correct size
Tags
Ralph Lauren review in Berlin, Maryland: Please stop sending emails!
Operator at rl co. Said she would take care of this annoying problem. I appreciate her effort.
Review
Ralph Lauren review in Mount Pleasant, South Carolina: Why do you need my email address????
I purchased several items of clothing from the Ralph Lauren Factory Store in Charleston, SC. I came back to the store later that same day to return two of the items. I had my receipt with me and the clothes had all tags attached. The employee would not process the return without me providing an email address to them. There is nothing in their return policy saying this was their policy. This is an invasion of privacy and I will NEVER shop at their stores again.
Review
Product
Ralph Lauren Shirt
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Ralph Lauren review: Racist employees
An employee named Chris in the chesterfield Missouri store asked my wife if she could understand English (she’s a corporate attorney btw) and followed her and my kids around the store relentlessly claiming they were making a mess. I never let them out of arms length in public nor does my wife. When we asked to speak to his manager he continued lying saying he was the manager until he finally produced a manager for the store who was equally worthless. I called corporate and two weeks later still nothing. Screw polo never shopping there again
Review
Service
Ralph Lauren Manager
Pros
- I used to like it
Cons
- Racist inept people that do not care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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