Nicholas A Wze

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| map-marker Sea Front, Capital

Terrible experience

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Ralph Lauren - Terrible experience
I bought a shirt at Relph Lauren in Bahrain for BD81 ($210) and was given the slim fit by mistake having tried on the regular fit. When I got home and put the shirt on it didn't fit. I went back the next day to change the shirt for the correct one. I was told the regular fit would be an extra $25. So I decided that was too much for me and asked for my money back. They refused and said I could either pay the extra or have a credit note. This is company policy. It is my policy to not buy anything from mercenary companies like this
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Loss:
$210
Pros:
  • Nice clothes
Cons:
  • Very bad refund policy

Preferred solution: Full refund

User's recommendation: Avoid Ralph Lauren. Refusing to do a refund even when they made a mistake is unacceptable

Will Z Dqa

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Verified Reviewer
| map-marker Cabazon, California

Rejected my order when check-out

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Ralph Lauren - Rejected my order when check-out
Ralph Lauren - Rejected my order when check-out - Image 2
I was in Cabazon CA outlets today, after 3 hours in the store, I was rejected at check-out by a lady who claimed she's manager, she told me my order was rejected due to large amount items, I totally did not understand why it happened, it is the outlets and people buy a lot there , correct? Or she might be a racism since I am Chinese and she just wanted to reject me from purchasing
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Preferred solution: Apology

User's recommendation: be careful of possible racism

Alvin Y Vxa

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Verified Reviewer
| map-marker Locust Grove, Georgia

Return refused although i have tag and receipt

I was headed to a ball on yesterday so I stopped by the tamger outlets Ralph Lauren where I shop frequently to pick up a supposed to be emerald green sweater but I got it mixed up and grabbed a royal blue instead. When I got to the house where I was changing I tried on the sweater and that's when my aunt told me it was the wrong color.

So I took it off and put it back in the bag. I did take the tag off because I wasn't aware I had the wrong color. I then ran to the nearest apparel store and grabbed a dress shirt. On my way home the next day, I stopped by the outlets to return the sweater with the tag and receipt both manager told I couldn't exchange it because it smelled like cologne.

I explained that I had tried it on before an event and I probably smelled like cologne at the time and I assured them I hadn't worn the sweater out anywhere. Their response was "We don't believe you" the sweater looks worn.

I told them as much as I shop there I have never returned anything and had no reason to lie to them. They refused the return so I reached out to corporate because I felt embarrassed in front of other customers.

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Loss:
$95
Pros:
  • I used to like it
Cons:
  • Make excuses to not want to refund legit returns

Preferred solution: Full refund

User's recommendation: Stay away from Ralph Laured Polo stores

1 comment
Guest

That’s the policy. You lost out.

Anonymous
map-marker Coquitlam, British Columbia

Disintegrating red leather Ralph Lauren bag

I have purchased a beautiful Ralph Lauren red bag from the Bay. I've only used it a couple of times until the red leather (not) disintegrated like paper. The customer service rep didn't want to help me because I couldn't provide a number she needed. There were no number on their tag inside.
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User's recommendation: Do not buy their leather (not) bags

Mary G Ymk

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Verified Reviewer

I have always ad excellent service from Ralph Lauren in th pa

Original review Dec 06, 2023
HI waited 21minutes on the phone for customer service then called back at a later time and held on another 16 minutes and still no answer. Perhaps you need institute a call back service.
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Pros:
  • Generally excellent service
Cons:
  • Wasting 37 minutes holding the phone for customer service

User's recommendation: You need li of patience ……

Anonymous
map-marker Provo, Utah

Why can't I place my order at Ralph Lauren with my credit card? said frame for secured card. What does it mean I don't understand. I don’t know about technology, it tells you to continue and save. An

Why can't I place my order at Ralph Lauren with my credit card? said frame for secured card. What does it mean I don't understand. I dont know about technology, it tells you to continue and save. And it does not allow you to place the order. Please dear can you tell me why ?it doesnt make sense to me. Have used it in other places and it works very well. it is strange right dear ?
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Anonymous
map-marker Queens, New York

Gm would like an Additional strap to the bag I recently purchase

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Need strap additional to add length to use as crossbody That it No further comment needed Cxxxxxeettyuuujjjjj
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Sylvia M Yul

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Verified Reviewer

Not a review!

Asking for 8/3 duplicate order to be cancelled. Order 716620. I am not pissed at Polo! It is my error. Thanks. Sylvia McCullough Order 716620 is a duplicate!
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Preferred solution: Cancel order number 716620 made in error.

Anonymous
map-marker Dubai, Dubai

Cancelled order

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Cancelled order until now no update for refund. No communication at all from ralph lauren itself. If no update within 48hrs will post in socail media about this
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Resolved
Lana P Yox

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Verified Reviewer
| map-marker Cuauhtemoc, Mexico

Resolved: Recent Purchased- tie dye sweat outfit turned pink

Updated by user Mar 31, 2023

Company fixed the issue and I have been provided with product replacement. They were very nice about it and I explained everything andit was done.

Original review Mar 28, 2023
Hi... I just purchased a-white tie die sweat out.fit at the outlets in Las Vegas. I am very upset spending 200 and now it is ruined. I washed it in cold water , gentle and it bled everywhere. I would like to exchange it and you need to change the tag to dry clean please.
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Loss:
$200

Preferred solution: Full refund

User's recommendation: to be determined

Joel R Zwe

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Verified Reviewer

Return

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Very professional They were concerned and very cooperative They remailef the mailing labels and no questions asked
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Preferred solution: Full refund

User's recommendation: Go ahead and have confidence

DILBAG S Nac

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Verified Reviewer

PANT COLOER FET

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HAVE PURCHASE PAINT AMBIENCE MALL SHOWROOM 3 MONTH ago AND THIS PAINT COLOUR FED AFTER WASHING.WHEN I CAN RETURN THIS PAINT YOUR SHOWROOM EMPLYEE REFUSE RETURN THIS PANT. SO PLS SOLUTION THIS PROBLEM
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Preferred solution: EXCHANGE

Ruslana K Jnu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Tongeren, Flemish Region

Not good

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Ralph Lauren - Not good
Ralph Lauren - Not good - Image 2
ב״ה I bought shoes several months ago, and it has broken after few times of wearing, Not good Help, Help
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Preferred solution: Price reduction

User's recommendation: Ok

Anonymous
map-marker Surrey, British Columbia

Text Subscription problem

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I have been getting offers texted to my phone for long. Those have suddenly stopped after January 14th, 2023. The stores or the customer service can't fix that and have no answers. That's not the way a good brand should be.
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User's recommendation: Buy their products but don't count on the loyalty program.

Momin Dtb
map-marker Panama City, Florida

I’m not a *** customer because I still keep trying to buy new perfumes that you come out with but none are the same none work for me and a lot of other women that have a certain hormone in their bodi

I'm 62 years old in a customer of theirs forever few years back they start making a product that I was so glad I found 27 years prior to that myself and a lot of other women have something going on with them that all perfume changes smell after we pu
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Whitney K Iyq

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Verified Reviewer
| map-marker Louisville, Kentucky

Custom order

Hello I'm looking for an all white jogging set. White hoodie and pants with different colored polo design all over. Please let me know if I can obtain this anywhere.
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Pros:
  • Love it all

Preferred solution: Deliver product or service ordered

About

Related Companies

Ralph Lauren Home, Ralph Lauren Australia

Summary



  • Official company name: Ralph Lauren

  • Type of Business Entity : Public

  • Founder: Ralph Lauren

  • Foundation date: 1967

  • Specialty: Footware and Clothing

  • Area served: Worldwide

  • Subsidiaries: Club Monaco Corporation, Polo Jeans Company, LLC, Ralph Lauren Home Collections, Inc., Ralph Lauren Media, LLC, Ralph Lauren Watch and Jewelry Company SÀRL (50%), RL Fragrances, LLC

  • Product and services range: Tailoring, Gift Services


  • Collections: Polo Ralph Lauren, Ralph Lauren Collection, Lauren Ralph Lauren, Double RL, Ralph Lauren Childrenswear, Denim & Supply Ralph Lauren, Chaps, and Club Monaco


Ralph Lauren reviews and complaints

Ralph Lauren is ranked 49 out of 363 in Fashion category

Area Served

Canada, USA, Worldwide

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