Ralph Lauren
Reviews and Complaints
$11.8K
CLAIMED LOSSES
160
TOTAL REVIEWS
22.1K
PAGE VIEWS
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Verified ReviewerRalph Lauren - So not refund or answer emails
Faulty item cost around 168£ sent item back and was assured full refund to follow, this has now been 3 months and nothing- ignoring emails now. Who can i complain to please
ID
Service
Ralph Lauren Manager
Pros
- I used to like it
Cons
- Do not respond to customer complaints
- Poor customer service
- Worst service ever
Preferred solution
Full refund
Tags
Ralph Lauren - Polo duck shoe failure
Sole separation from upper shor
ID
Pros
- Quality
Cons
- Expensive
Reason of review
Bad quality
Loss
$96
Preferred solution
Let the company propose a solution
Tags
Ralph Lauren - Polo duck shoe failure
Sole separated from body of shoe
ID
Ralph Lauren - Not to do online as it can go wrong not always but in my case it did
I bought a shirt. It was the wrong colour so I sent it back. It cost me £80. I had all the paperwork which they accepted via email. They first told me it hadnt arrived. So I provided the details of me sending it back again. Then I was told it had the incorrect return information. So which Was it. Did It return/or did it not. They said two different answers. I have asked them on numerous occasions to refund my card and still no response. I shop as with my family in their stores a lot. I have always been so happy with my purchases. However, to date I still do not have my refund. Emily Corfield. Can you help very disappointing as this couldve been so easily avoided.
ID
Pros
- Never had a problem before
Cons
- Lack of care
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Ralph Lauren - About the package I ordered
URGENT- My order no :56107311851 ordered placed on 04Dec and was stated deliver before/on 10Dec. Till to date, I didnt receive any shipment tracking or information that package had delivered or not. Kindly advise as I require it to deliver to the stated ship to address by 10Dec latest. Please help.
ID
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Ralph Lauren - Dont suggest buying this product
What happened to the original polo fragrance,it used to last all day? I NOTICED
ID
Product
Ralph Lauren Polo Perfume
Cons
- Poor quality
Reason of review
Pricing issue
Loss
$100
Preferred solution
Full refund
I absolutely love the Ralph Lauren Brianne; especially, my female Ralph Lauren pajamas
My only disappointment in my Ralph Lauren pajamas that costed me over $200, and I save my money for three months to buy that pair of black & white wide stripes Ralph Lauren pajamas – they ended up ripping in the crotch area, in the washing machine, & I only washed my Ralph Lauren pajama set by itself. I was so sad & cried for a couple of weeks of it.
ID
Pros
- Brand
- Fit of the clothes
- I used to like it
Reason of review
Bad quality
Loss
$207
Preferred solution
Let the company propose a solution
Ralph Lauren - My package order
Got my package thanks you
ID
Ralph Lauren - Dont bother
I bought a jacket there for my daughter and later called there and told him she didn't like it and I don't know what she did with the receipt. They said no problem bring it up so I did which is an hour drive and I left their $50 less than what I paid for the jacket very poor customer service and they're ripoff
ID
Reason of review
Poor customer service
Loss
$50
Ralph Lauren - Dont bother
I drove to Maryville about 3 months ago and,noticed a huge mall. I went in and bought my daughter a 80.00 sweat jacket. She didnt like it,so i called sore. They said bring it back. I explained, I dont know what she did with reciept? No problem. I drive a hour there and he says, its on ssle mow, plus we had coupons for 25 percent off? Ralph lauren had jacket back and I was 50.00 in whole. NEVER AGAIN
ID
Compare Companies
Ralph Lauren
160 reviews
VS
Tommy Hilfiger
97 reviews
I bought two shirts marked XL on Labor Day. I tried one on in the store and it fit,I took home twoXLs. It was too warm to wear them for a month so when it got cold iwore one and it fit,when i went to wear the third one it was way too small.I took it back to the store...
View full review
ID
Product
Ralph Lauren Shirt
Pros
- I used to like it
Cons
- Misrepresented item
- Worst service ever
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Exchange for correct size
Tags
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