Ralph Lauren - Complaint

1.0
Details
Yet to receive a phone call from district manager as promised.

User's recommendation: Not a good place to shop anymore.

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ID
#1981874 Review #1981874 is a subjective opinion of poster.
Service
Ralph Lauren Manager
Cons
  • Poor customer service
  • Nightmare customer service

Ralph Lauren - Racist employees

1.0
Details
Ralph Lauren - Racist employees
An employee named Chris in the chesterfield Missouri store asked my wife if she could understand English (she’s a corporate attorney btw) and followed her and my kids around the store relentlessly claiming they were making a mess. I never let them out of arms length in public nor does my wife. When we asked to speak to his manager he continued lying saying he was the manager until he finally produced a manager for the store who was equally worthless. I called corporate and two weeks later still nothing. Screw polo never shopping there again
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ID
#1655494 Review #1655494 is a subjective opinion of poster.
Service
Ralph Lauren Manager
Pros
  • I used to like it
Cons
  • Racist inept people that do not care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
This is a sad day. I used to be a huge polo fan, purchasing clothing on a regular basis. I went into the Outlet Store in Chesterfield, MO, with my family to shop and walked by 8 sales associates. Not one addressed me or greeted me. I was not dressed wearing my wealth...
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ID
#1590372 Review #1590372 is a subjective opinion of poster.
Location
Roselle, Illinois
Service
Ralph Lauren Manager
Cons
  • Do not respond to customer complaints
  • Out of control management
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Called and spoken to manager Yana at Great Lakes Michigan. I asked her how can I stop PRL stop texting me while I am overseas (it cost a lot especially when I receive text from PRL almost everyday). She just said she doesn’t know how to do and “I don’t know..”. So, I...
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1 comment
Anonymous
#1601951

Why don't you just block the number that is texting you? Call your cell phone provider and explain to them and they should be able to help you block the number.

ID
#1309408 Review #1309408 is a subjective opinion of poster.
Service
Ralph Lauren Manager
Reason of review
Poor customer service
They lie when they say they will call you back in a certain number of days and they just don't provide even half decent customer service at all. I wont be shopping and spending money at their brand ever again. I even had one of my gift card balances wiped clean to zero...
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ID
#1278263 Review #1278263 is a subjective opinion of poster.
Service
Ralph Lauren Manager

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