I purchased a handbag from Ralph Lauren site 7 Mos ago and just started to use the Newbury double zip sachtel about 3 months ago , today i notice the thread is coming from around the handle . I called customer service and was told two different stories one customer service representative said if the product was still on the Web site they would replace it then another representative said the product was too old and they would consider giving me a credit to use on their website .
Here's the problem your product is your reputation and if Coach replaces their handbag shouldn't Ralph Lauren . Maybe not but buyer be ware The Newbury Double zip sachtel is cheap and not worth the money .
Reason of review: Damaged or defective.