Ralph Lauren - Problems with RETURNS, and mixed messages from company's employees.

2.4
Details
Update by user Aug 17

Chat session 2.5 days later yielded a few MORE facts, the woman on the 14th had not given. SHE had said the refund would not be granted (even though I had called during the original framework I had been given - BEFORE MY illness, and my family's issues, the cancelled Christmas, the gathering of FOOD and medications, the last medical visit ...

before I SHUT DOWN all other human contact - at least in person, until my helper had recovered from foot surgery and was able to DRIVE again). It seems all I DO .. is deal with consumer issues, paperwork and HOW I will a. PAY my necessary costs, b.

catch up on MEDICAL tests/meetings, buy new glasses, and ...SOMEHOW, c. manage to make it HOME to see my elderly MOTHER - BEFORE she dies. Several reasons WHY I was UNABLE to take care of THIS matter ... back in Dec-Jan., or since.

I didn't get to complete my DEGREE, when relocation after "Katrina" I felt COMPELLED to leave New Orleans AT THAT TIME.So, I have also been ORGANIZING the FUTURE TRIP - to patch THAT up - 15 years later. It is MUCH too complicated, and causes me CONSIDERABLE PAIN and DISTRESS in the years 15 since I left.

Original review posted by user Aug 16
Being told ONE "fact", verifying said "fact", with different employees, then finding some time later (due to illness and many other family problems) that they can no longer DO such a thing as was once promised, that I was told TOLD, advised NOT to WORRY about. THIS it turns out was a FICTION.

User's recommendation: Beware of ANY "promise" NOT in WRITING. Get it in WRITING!

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ID
#2120080 Review #2120080 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • Generally solid products
  • Although disapointing materials at times
Cons
  • Did not care that the do not worry came from their own employees
  • Quality and customer service
  • Poor quality
Loss
$3000
Preferred solution
Full refund

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Verified Reviewer

Ralph Lauren - So not refund or answer emails

1.0
Details
Faulty item cost around 168£ sent item back and was assured full refund to follow, this has now been 3 months and nothing- ignoring emails now. Who can i complain to please
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ID
#1788036 Review #1788036 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • I used to like it
Cons
  • Worst service ever
  • Poor customer service
  • Do not respond to customer complaints
Preferred solution
Full refund

Ralph Lauren - Not to do online as it can go wrong not always but in my case it did

I bought a shirt. It was the wrong colour so I sent it back. It cost me £80. I had all the paperwork which they accepted via email. They first told me it hadnt arrived. So I provided the details of me sending it back again. Then I was told it had the incorrect return information. So which Was it. Did It return/or did it not. They said two different answers. I have asked them on numerous occasions to refund my card and still no response. I shop as with my family in their stores a lot. I have always been so happy with my purchases. However, to date I still do not have my refund. Emily Corfield. Can you help very disappointing as this couldve been so easily avoided.
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ID
#1729923 Review #1729923 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • Never had a problem before
Cons
  • Lack of care
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund

Ralph Lauren - Dont bother

1.7
Details
I drove to Maryville about 3 months ago and,noticed a huge mall. I went in and bought my daughter a 80.00 sweat jacket. She didnt like it,so i called sore. They said bring it back. I explained, I dont know what she did with reciept? No problem. I drive a hour there and he says, its on ssle mow, plus we had coupons for 25 percent off? Ralph lauren had jacket back and I was 50.00 in whole. NEVER AGAIN
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ID
#1714708 Review #1714708 is a subjective opinion of poster.
Location
Lake Stevens, Washington
Service
Ralph Lauren Customer Care

Ralph Lauren - Please stop sending emails!

Operator at rl co. Said she would take care of this annoying problem. I appreciate her effort.
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ID
#1666887 Review #1666887 is a subjective opinion of poster.
Location
Berlin, Maryland
Service
Ralph Lauren Customer Care

Ralph Lauren - Why do you need my email address????

1.0
Details
I purchased several items of clothing from the Ralph Lauren Factory Store in Charleston, SC. I came back to the store later that same day to return two of the items. I had my receipt with me and the clothes had all tags attached. The employee would not process the return without me providing an email address to them. There is nothing in their return policy saying this was their policy. This is an invasion of privacy and I will NEVER shop at their stores again.
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ID
#1663648 Review #1663648 is a subjective opinion of poster.
Location
Mount Pleasant, South Carolina
Service
Ralph Lauren Customer Care

Ralph Lauren - Can't find Chaps Petites

3.0
Details
Update by user Aug 20, 2019

No. Everything that has happened is in my review.

Original review posted by user Aug 18, 2019
All the brick-and-mortar and online retailers listed at the chaps.com "where to buy" page have either stopped carrying Chaps Petites or only have old clearance items that no one wants. I have had numerous conversations on the Chaps and Ralph Lauren customer service numbers and they are not aware of the status of their own product lines. Two customer service advocates just did a Google Search. I want to give them my business but they don't know where their product is.
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ID
#1627187 Review #1627187 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • Clothing styles and fit
Cons
  • Availability of chaps petites
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I did some shopping at the Riverhead Polo factory store. I couldn't find certain items in certain colors or size. I had to purchase the items on line in the store, the sales person didn't try to assist me to locate other colors, they weren't knowledgeable of the brand....
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1 comment
Khai
#1725103

Do you know how foolish you appear by claiming that this is racial profiling? You are only ASSuming this is racial profiling.

You are the racist one.

The only way that people like you are going to stop playing the race card is if you are sued, deported and slapped across the face for the false claim. You are the only one that has an issue with your race.

ID
#1608432 Review #1608432 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Ralph Lauren Customer Care
Cons
  • Racial profiling
Reason of review
Poor customer service
Preferred solution
Apology

Ralph Lauren - Discriminated against

Ralph Lauren Company store refuse to sell me more than 5 items (they said was company policy) how ever , a white lady was willing to buy 25 items. I think it is time to create a boycott against this brand
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ID
#1575050 Review #1575050 is a subjective opinion of poster.
Location
Lynn, Massachusetts
Service
Ralph Lauren Customer Care
Cons
  • Poor customer service
  • Nightmare customer service
  • Racial profiling
Reason of review
Poor customer service
Preferred solution
apply your policy equal to whites and minorities

Ralph Lauren Reviews

  1. 41 reviews
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  3. 20 reviews
  4. 12 reviews
  5. 3 reviews
Ralph Lauren reviews

Ralph Lauren - Upset and felt the most uncomfortable

Ralph Lauren - Upset and felt the most uncomfortable
Today me both young sons when into Ralph to return a charger cable I did not need,so I continue to do my shopping with my wife and kids but my kids notice 2 security hards going everywhere in the store we went to i really felt uncomfortable do to the fact I am Hispanic bawld n I do have visiable tattoos I understand how can they make me and family feel so uncomfortable wanting never shop at Ralphs again.you can reach me at frankrojas0928@icloud.com
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ID
#1570774 Review #1570774 is a subjective opinion of poster.
Location
Riverside, California
Service
Ralph Lauren Customer Care
Pros
  • Very upset
Cons
  • Racial and judgement
  • Racial profiling
Reason of review
Discrimination

Ralph Lauren - Was told someone would contact me. The rep was very polite and well informed.

Bought a wonderful king blanket from Macy’s and don’t have receipt so they won’t take back. I have washed twice now it won’t fit my bed.
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ID
#1569299 Review #1569299 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Good customer service

Ralph Lauren - Discriminated Against WHILE WEARING SAME BRAND CLOTHING

2.7
Details
Bought over $900 in the OKC outlet store with my bf. Apparently if you don't look rich or have tattoos, staff will follow U like a criminal. They even called outside security to stand by while trying on clothes. Their manager even came in on her day off to be nosy. I've had their staff abruptly end chat when I tried to hang up. I've called over 3 times. Finally this lady Danielle helped me and I'm waiting on more communication. I think they're trying to be slick and wait passed the grace period on which it can no longer be filed as a complaint.
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ID
#1528649 Review #1528649 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Cons
  • Worst service ever
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Ralph Lauren - Mis tagged

5.0
Details
I made my complaint. They made it right. I have no further complaints. Still a Satisfied Customer. Thanks.
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ID
#1511854 Review #1511854 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Good customer service

Ralph Lauren - Terrible customer service

1.0
Details
Shopped early fot polo shirt for my son. It was too big so teordered in a smaller size and returned large polo. I was informed that they would not issue a refund since it eas over 120 days. No excuse. Amazon and Zappos bend over backward to please their customers. Not so for this comoany. You lost a customer. Hope it was worth it.
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ID
#1453628 Review #1453628 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care

Ralph Lauren - Misinformed by corporate

2.2
Details
Didnt receive birthday coupon birthday was thankgiving day drove a hour in half to store in locus grove manager Monique stated its nothing she can do contact corporate while in store automatic message stated close for inclement weather poor customer service i received
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ID
#1419272 Review #1419272 is a subjective opinion of poster.
Location
Locust Grove, Georgia
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service