Product: Ralph Lauren Customer Care Clear all filters (14 of 14 reviews match)
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Ralph Lauren - Discriminated Against WHILE WEARING SAME BRAND CLOTHING

2.6
Details
Bought over $900 in the OKC outlet store with my bf. Apparently if you don't look rich or have tattoos, staff will follow U like a criminal. They even called outside security to stand by while trying on clothes. Their manager even came in on her day off to be nosy. I've had their staff abruptly end chat when I tried to hang up. I've called over 3 times. Finally this lady Danielle helped me and I'm waiting on more communication. I think they're trying to be slick and wait passed the grace period on which it can no longer be filed as a complaint.
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Review
#1528649 Review #1528649 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Cons
  • Worst service ever
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Ralph Lauren - Mis tagged

5.0
Details
I made my complaint. They made it right. I have no further complaints. Still a Satisfied Customer. Thanks.
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Review
#1511854 Review #1511854 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Good customer service

Ralph Lauren - Misinformed by corporate

2.1
Details
Didnt receive birthday coupon birthday was thankgiving day drove a hour in half to store in locus grove manager Monique stated its nothing she can do contact corporate while in store automatic message stated close for inclement weather poor customer service i received
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Review
#1419272 Review #1419272 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
2.5
Details
I ordered a custom hat knowing it was not returnable - however, the hat came and it was nothing like it was pictured online. I called CS and they told me when you order something like that "it's a hit-or-miss" and was basically telling me to eat my loss for their...
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Review
#1392196 Review #1392196 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Cons
  • Quality and customer service
  • Worst service ever
  • Misrepresented item
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
A second associate asked me fourth time and I was annoyed they were following me and I was not feeling comfortable shopping at this store. I told them in plain English and if they still kept asking me, I felt they are doing it because I was brown skinned. I love Polo products. I have 6 polo shirts but wonder when Ralph Lauren...
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2 comments
Anonymous
#1589152

You'd have issued the same gripe if they'd ignored you. They don't need to follow suspicious persons around the store ; you're being watched from a neat little room by someone...

Review
#1390387 Review #1390387 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Cons
  • Racial profiling
Reason of review
Racial profiling
Preferred solution
stop treating customers based on the color of their skin

Ralph Lauren - I want to speak with person from corporate

I had a very bad experience at your store i am a very good customer and a manager insulted me in front of customers my number is 916-764-1326
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Review
#1229583 Review #1229583 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
3.2
Details
I had a chat session which told me what I had already gathered.Called customer care Ashley who was charming and sympathetic, agreed it was poor marketing a promised to pass it on. Why on earth would anyone in Canada purchase something to be shipped to a US address? I...
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Review
#1169779 Review #1169779 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Cons
  • Choosing items i want that would not be delivered to canada
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
2.8
Details
Ralph Lauren - Disappointing and frustrating experience
Ralph Lauren - Disappointing and frustrating experience
Ralph Lauren - Disappointing and frustrating experience
Ralph Lauren - Disappointing and frustrating experience
Two days ago I went shopping in Ralph Lauren,The Avenues, Kuwait. I had to search the employees around the shop to help me as nobody was giving me the slighest attention. When i was finally finding someone, they were not even looking at me, at a certain point i even...
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Review
#1136508 Review #1136508 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
2.1
Details
It's been 4 months! I called 3 days ago to locate a men's Purple Label Anthony Wool Serge suit and was told I can only order this suit online, i got off the phone with Ralph Lauren customer service and the first Ralph Lauren store I called had the suit available. I've...
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Review
#1026149 Review #1026149 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Order processing issue

Contact Ralph Lauren Customer Service

Mailing Address:
Ralph Lauren VP, Performance Marketing
601 W. 26th Street, 8th Floor 625 Madison Avenue, 7th Floor
New York, New York 10001
United States
Phone:
(888) 475-7674
All Ralph Lauren Contacts
3.4
Details
I place a order and never received it and now im getting run around about my money.
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1 comment
Anonymous
#1270111

I have the exact situation plus I was double charged. Items never received and they are not responding to my emails at all. Worst every customer service. I have attached lette...

Review
#989960 Review #989960 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Return, Exchange or Cancellation Policy