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Customer service
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1 comment

Not a friendly environment.... Went to the outlet especifically to use my coupon but the associate will not accept any of them.

The 30% friends n family is only online and the 20% expired. I had to search my texts/email for a current one!

I know every store has policies but when your customer tells you that she came for that purpose that should be reconsider!

Disappointed customer!

Product or Service Mentioned: Ralph Lauren Coupon.

Reason of review: Poor customer service.

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Anonymous
Des Moines, Iowa, United States #1230512

That's not the customer service reps choice. It's a company thing. Unfortunately, yes, those coupons will have expiration dates, but it's not their choice to have a system in front of them that will say "no you cant use that." Keep it in mind when you're shopping that it's not always the person you're seeing, but the people you'll never see.

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