Product Support - non existant with Ralph Lauren
I want to just say how displeased I am with your customer service and product support.
I purchased a Reversible mens belt the Fist time from Macys which fell apart.
Then purchased the same exact belt from Lord & Taylor which also fell apart. - after that time I went to Lord & Taylor and they told me to contact Ralph Lauren to fix the belt.
I just got off the phone with customer service where I was told its not Ralph Lauren responsibility, and that it is the store that I purchased it at.
How can it be the stores responsability when I buy the same exact belt from 2 different stores and the exact same problem happened to both of them.
Why is it that your company who maufactures this product cannot try and fix the problem for the consumer.
It is not fair that I paid $65 x 2 = $130.
I used to be a big fan of your company, but I am going to really have to express how displeased I am with the way you stand by your products
Someone from Ralph should correct this