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I ordered pillows from the 8111 Concord Mills Blvd #258 Concord, NC 28027 (704) 979-1306 and they never arrived. Instead of Polo helping me as a customer they instructed me that I needed to open a claim with UPS and that they would not cover my refund.

Patrick the store Mngr and Beau the GM are not very helpful nor did they seemed concerned that my items never arrived. Basically they felt like it wasn't their problem and wanted me to take a loss on my item and my refund.

It will be a long time if ever before I shop with them!

You have been warned!!! Do not shop POLO..

Product or Service Mentioned: Ralph Lauren Shipping Service.

Reason of review: Order processing issue.

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