I went into Ralph Lauren store in Bicester Village today, as I approached the cashier to pay was pointed to the point to give my details, what language I wanted, what Country that I reside in, English and Briton, was then faced with purchase price and "denote to charity" - no name of charity, and also asking for Euros, as consideration declined as i would be charge, conversion charge from Euros into Pounds, plus a transaction charge. The girl then responded, "oh you dont wish to denote to charity" and let everyone in the *** behind me hear, WHY should i have to justify myself to anyone about my decision on denotation to charity?
then when my transaction was going through she decided to start folding shirts, so long that i was going to lean over counter and take receipt from the PDQ machine. What ever happened to "customer comes first" and look after your customers, there are plenty of other shops and stores that would be happy to take my money
Product or Service Mentioned: Ralph Lauren Customer Care.
Reason of review: Poor customer service.
Preferred solution: remember to look after customers if you want them to stay loyal.