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Ralph Lauren in Hampshire, England - Loafers poor customer service

1.6
Details
Purchased a pair of ladies loafers and the colour has come of the leather after only wearing them twice, no receipt but obviously RL as per labels etc., on and in shoes. Outlet store agreed they were faulty but not purchased at that outlet store. Wrote to customer services unable to assist as they only deal with RL retail stores not outlets and unable to point me in the right direction. Awful customer service, and return email no help what so ever. Waste of £109. Has anyone idea who to contact with regards to purchases at an outlet store.
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Review
#947019 Review #947019 is a subjective opinion of poster.
Cons
  • Poor quality
  • Quality and customer service
Reason of review
Damaged or defective
Loss
$109
Preferred solution
Full refund
Tags
  • Customer Service and Delviery
  • Disappointing Material
  • Cheap Fabric
I went into Ralph Lauren store in Bicester Village today, as I approached the cashier to pay was pointed to the point to give my details, what language I wanted, what Country that I reside in, English and Briton, was then faced with purchase price and "denote to...
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1 comment
Anonymous
#1235325

response from Ralph Lauren Bicester.Dear Kerri,Your email regarding a recent visit to the Ralph Lauren Menswear store in Bicester has been forwarded to me and I do hope that I...

Review
#943844 Review #943844 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
remember to look after customers if you want them to stay loyal

Ralph Lauren - Review in Footwear and Clothing category from London, London

1.0
Details
I placed an order. I have got confirmation from them about my order and said they will process it. Next day I have got call that item is not in stock anymore as payment was authorised a bit late. When I placed an order online money has been deducted straightaway from my account. As when it divert to payment section bank allow the authorisation and then they confirm the order if bank wouldn't allow authorisation then they wouldn't confirm order. Clearly they are lying to me. So annoyed. Don't ever shop from Ralph Lauren. Very bad customer service
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Review
#889459 Review #889459 is a subjective opinion of poster.
Reason of review
Order processing issue

Ralph Lauren Fragrance Review

4.3
Details
My bottle of Ralph Lauren black is leaking can't I take it back??? Under sale of good act.... Not fit for purpose??
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Review
#819696 Review #819696 is a subjective opinion of poster.
Reason of review
Bad quality

Ralph Lauren Shoes Review

1.0
Details
Rip off, bought a pair of trainers in york outlet store uk. Priced at £34.99 and got charged £44.99 questioned manager and respond was someone obviously stuck tge wrong sticker on it. No refund on difference.
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Review
#677029 Review #677029 is a subjective opinion of poster.
Reason of review
Pricing issue

Contact Ralph Lauren Customer Service

Mailing Address:
Ralph Lauren VP, Performance Marketing
601 W. 26th Street, 8th Floor 625 Madison Avenue, 7th Floor
New York, New York 10001
United States
Phone:
(888) 475-7674
All Ralph Lauren Contacts