Not resolved

My daughter purchased over a $200.00 Polo comforter, the sales woman told her when she gets home how to wash it, she did just what she was told and the comforter ripped in 2 places, since she bought it at the outlets 3 1/2 hours away she cant go and just return it, I called and spoke to several people in customer care and my resolution, send it back to them ( not a problem ) and if their inspectors feel it was a manufactured error it will be replaced if not it will be sent back the way I sent it? REALLY??

That's how you do business? I sent the receipt to show it was a day old, and sent the RN# they asked for and this is what i get...I'M done shopping Ralph Lauren.

Product or Service Mentioned: Ralph Lauren Comforter.

Reason of review: Bad quality.

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