Contact Information

Ralph Lauren Phone Numbers

Toll-Free Number:

  • (888) 475-7674

Customer Service:

  • (888) 475-7674

Legal Department:

  • (212) 705-8200
  • (800) 352-5267
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Corporate Office Address:

Ralph Lauren VP, Performance Marketing
601 W. 26th Street, 8th Floor 625 Madison Avenue, 7th Floor
New York, New York 10001
United States

Other Info:

Customer Assistance
Monday to Friday
8 AM to 12 AM ET
Saturday & Sunday
9 AM to 7:30 PM ET

Help in Social Networks:

Summary of Ralph Lauren Customer Service Calls

192 TOTAL
CALLS
60% SUCCESSFUL
CONNECTIONS
04:14 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Ralph Lauren to Ask about:

Payments and Charges Question:

  • “Fraudulent charge”
  • “Payment”
  • “I cannot get on the email list for discounts”

Return/ Replace Question:

  • “Return”
  • “Replacement” , Review # 1634657
  • “Refusal to honor return policy”

Shipping and Delivery Question:

  • “Shipping”
  • “Have not gotten paid for working”

Staff Question:

  • “Threatened by your staff”
  • “Very bad service” , Review # 1229583
  • “I am a very loyal customer and I am very dissatisfied with the service that I have received but I am also due a refund that has yet to be returned to my account.”

Request for Information Question:

  • “Inquiry..”
  • “Inquire about a chocolate polo cap”
  • “Because I need something because of some complaints and concerns that I have”

Product/ Service Question:

  • “Quality isssue of the fabric”
  • “TO CHECK ON A PRODUCT”

Cards Question:

  • “Order coat with gift card”
  • “I ordered shirts but never received a conformation email but my card was charged.”

Employment Question:

  • “Unpaid wages”

Website/ Application Question:

  • “Website doesnt load”

Refund Question:

  • “Why did they refund my money”

Other Question:

  • “Shoes”
  • “Looking for last seasons velvet dress crimson orange or a soft rose with a decorative band around rib cage”
  • “Rehire??”

Ralph Lauren Rating Stats

2.1 out of 5 stars
based on 79 reviews
See all 149 reviews

Rating trend

About

Ralph Lauren Return Policy
To read more: https://www.ralphlauren.com/customerservice?cid=cs-return-policy
Ralph Lauren Delivery Policy
To read more: https://www.ralphlauren.com/customerservice?cid=cs-shipping-handling
Ralph Lauren Terms of Service
The User's browser's Javascript functionality is turned off. Please turn it on so that The Customer can experience the full capabilities of this site. If The Customer have any questions or need help with The Customer's account, The User of company services may contact www.ralphlauren.com to assist The User of Website The User's Use of This Site Is Governed By An Agreement To Arbitrate Disputes. The Client of Ralph Lauren Agree To Submit All Disputes Concerning This Agreement, The User's Use of This Web site, and Any Products or Services The User of Website Purchase Through the Web site To Confidential, Binding Individual Arbitration, And The User Agree To Give Up The Client's Right To Represent Other Persons In A Class Action or Similar Proceeding. By accessing this Site, The User of Website agree to be bound by these Terms of Use. These Terms of Use may be updated from time to time. Accordingly, The User of Website should check the date of the Terms of Use (which appear at the end of this document) and review any changes since the last version.
To read more: https://www.ralphlauren.com/customerservice?cid=cs-company-info-use-terms
Ralph Lauren Privacy Policy
The Customer's browser's Javascript functionality is turned off. Please turn it on so that The Client of Ralph Lauren can experience the full capabilities of this site. If The User of Website have any questions or need help with The User's account, The Client may contact Website to assist The User Ralph Lauren Corporation and its affiliates (collectively, "Ralph Lauren") respect The Client's concerns about privacy. This Privacy Notice applies to personal information www.ralphlauren.com collect (i) on this website, (ii) at Ralph Lauren Stores, Ralph Lauren Factory Outlet Stores (collectively, the "Stores"), and (iii) through the other channels described below. Ralph Lauren is responsible for this website. The Privacy Notice describes the types of personal information Website collect on this site, in Company's Stores, and in other ways discussed below, how Ralph Lauren may use that information, with whom www.ralphlauren.com may share it and the choices available regarding Ralph Lauren's' use of the information.
To read more: https://www.ralphlauren.com/customerservice?cid=cs-privacy-notice
Ralph Lauren FAQ
To read more: https://www.ralphlauren.com/customerservice?cid=cs-faqs-general
Top Ralph Lauren Services

Customer Care, Shipping Service, Cashier

Top Ralph Lauren Products

Shirt, Shoes, Dress

Ralph Lauren Pros and Cons

Pros: All the traditional classic polo shirts and color selection, Very upset, Cologne, Brand, I did like this brand

Cons: Quality and customer service, Poor quality, Worst service ever, Racial profiling, Nightmare customer service

Related Companies

Ralph Lauren Home

Summary



  • Official company name: Ralph Lauren

  • Type of Business Entity : Public

  • Founder: Ralph Lauren

  • Foundation date: 1967

  • Specialty: Footware and Clothing

  • Area served: Worldwide

  • Subsidiaries: Club Monaco Corporation, Polo Jeans Company, LLC, Ralph Lauren Home Collections, Inc., Ralph Lauren Media, LLC, Ralph Lauren Watch and Jewelry Company SÀRL (50%), RL Fragrances, LLC

  • Product and services range: Tailoring, Gift Services


  • Collections: Polo Ralph Lauren, Ralph Lauren Collection, Lauren Ralph Lauren, Double RL, Ralph Lauren Childrenswear, Denim & Supply Ralph Lauren, Chaps, and Club Monaco


Ralph Lauren reviews and complaints

Ralph Lauren is ranked 3 out of 200 in Fashion category

Area Served

Canada

Payment Methods

MasterCard

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Ralph Lauren Stats

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