Ralph Lauren Contact Information

Toll-Free Number:

  • (888) 475-7674

Customer Service:

  • (888) 475-7674

Legal Department:

  • (212) 705-8200

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

Ralph Lauren VP, Performance Marketing
601 W. 26th Street, 8th Floor 625 Madison Avenue, 7th Floor
New York, New York 10001
United States

Other Info:

Customer Assistance
Monday to Friday
8 AM to 12 AM ET
Saturday & Sunday
9 AM to 7:30 PM ET

Social Networks:

Summary of Ralph Lauren Customer Service Calls

129 TOTAL CALLS
80% SUCCESSFUL CONNECTIONS
04:33 AVG CALL DURATION
24% ISSUES RESOLVED

Customers Contact Ralph Lauren to Ask about:

Payments and Charges:

  • “Fraudulent charge”
  • “Charges to my bank”
  • “Payments not going through”

Request for Information:

  • “Inquire about a chocolate polo cap”
  • “Because I need something because of some complaints and concerns that I have”
  • “Questions about how to use cologne”

Staff:

  • “Very bad service”
  • “I am a very loyal customer and I am very dissatisfied with the service that I have received but I am also due a refund that has yet to be returned to my account.”
  • “To speak to a customer service representative”

Return/ Replace:

  • “Refusal to honor return policy”
  • “Return”

Shipping and Delivery:

  • “Shipping”
  • “Have not gotten paid for working”

Website/ Application:

  • “Website doesnt load”

Product/ Service:

  • “TO CHECK ON A PRODUCT”

Refund:

  • “Why did they refund my money”

Cards:

  • “I ordered shirts but never received a conformation email but my card was charged.”

Other:

  • “I would like to give an idea regarding a shirt. Specifically the actual logo.”
  • “Holes in ladies chambrey shirts”
  • “Place order”

Ralph Lauren Rating Stats

2.2 out of 5 stars
based on 66 reviews
See all 121 reviews reviews

Rating stats

  1. 26 reviews
  2. 12 reviews
  3. 17 reviews
  4. 9 reviews
  5. 2 reviews

Rating trend

About Ralph Lauren

Top 5 Ralph Lauren Services

Customer Care, Shipping Service, Cashier, Deal

Top 5 Ralph Lauren Products

Shirt, Shoes, Dress, Coupon, Jacket

Top 5 Likes about Ralph Lauren

All the traditional classic polo shirts and color selection, Brand, I did like this brand, Satisfactory, Fit of the clothes

Top 5 Dislikes about Ralph Lauren

Quality and customer service, Poor quality, Nightmare customer service, Worst service ever, Poor customer service

Top 5 Related Companies

Ralph Lauren Home

Summary



  • Official company name: Ralph Lauren

  • Type of Business Entity : Public

  • Founder: Ralph Lauren

  • Foundation date: 1967

  • Specialty: Footware and Clothing

  • Area served: Worldwide

  • Subsidiaries: Club Monaco Corporation, Polo Jeans Company, LLC, Ralph Lauren Home Collections, Inc., Ralph Lauren Media, LLC, Ralph Lauren Watch and Jewelry Company SÀRL (50%), RL Fragrances, LLC

  • Product and services range: Tailoring, Gift Services

  • Return policy: Timing for returns: Within 60 Days(Full-Price Items, Gifts), (Within 30 Days(Sale Items,Watches & Fine Jewelry), Cannot Return (Personalized Items, Gift Boxes, Coffee) More info on Ralph Lauren return policy

  • Delivery policy: More info on Ralph Lauren delivery policy

  • Payment methods:
    American Express, Discover, MasterCard, Visa. Other forms of payment: Online gift certificates, Ralph Lauren gift cards, PayPal, PayPal Credit, Credit Card Gift Cards*

  • Size charts: size chart

  • Collections: Polo Ralph Lauren, Ralph Lauren Collection, Lauren Ralph Lauren, Double RL, Ralph Lauren Childrenswear, Denim & Supply Ralph Lauren, Chaps, and Club Monaco


Ralph Lauren reviews and complaints

Ralph Lauren is ranked 206 out of 2077 in Footwear and Clothing category

Area Served

Canada

Payment Methods

MasterCard

Edit Description
Show

Ralph Lauren Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Ralph Lauren to

i
Dresslily
Dresslily
3274 reviews
1.8
Compare
Guess
Guess
188 reviews
1.7
Compare
Rosegal
Rosegal
1841 reviews
2.0
Compare
Coach
Coach
286 reviews
2.0
Compare
Fashionmia
Fashionmia
Has verified representatives
2480 reviews
3.6
Compare
Modlily
Modlily
2882 reviews
1.4
Compare
Show


Report

Products and Services Sold by Ralph Lauren

Write a review
Do you have something to say about Ralph Lauren? What happened? What can we help you with?
Submit review Don't show this popup