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Summary of Ralph Lauren Customer Service Calls

117 TOTAL CALLS
78% SUCCESSFUL CONNECTIONS
04:31 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Ralph Lauren to Ask about:

Payments and Charges:

  • “Fraudulent charge”
  • “Charges to my bank”
  • “Payments not going through”

Request for Information:

  • “Inquire about a chocolate polo cap”
  • “Because I need something because of some complaints and concerns that I have”
  • “Questions about how to use cologne”

Staff:

  • “Very bad service”
  • “I am a very loyal customer and I am very dissatisfied with the service that I have received but I am also due a refund that has yet to be returned to my account.”
  • “To speak to a customer service representative”

Shipping and Delivery:

  • “Shipping”
  • “Have not gotten paid for working”

Return/ Replace:

  • “Return”

Website/ Application:

  • “Website doesnt load”

Product/ Service:

  • “TO CHECK ON A PRODUCT”

Refund:

  • “Why did they refund my money”

Cards:

  • “I ordered shirts but never received a conformation email but my card was charged.”

Other:

  • “Holes in ladies chambrey shirts”
  • “Place order”
  • “Store issue”

Ralph Lauren Rating Stats

2.2 out of 5 stars
based on 62 reviews
See all 114 reviews

Rating stats

  1. 24 reviews
  2. 12 reviews
  3. 16 reviews
  4. 8 reviews
  5. 2 reviews

About Ralph Lauren

Top 5 Ralph Lauren Services

Customer Care, Shipping Service, Cashier, Deal

Top 5 Ralph Lauren Products

Shirt, Shoes, Dress, Coupon, Jacket

Top 5 Likes about Ralph Lauren

All the traditional classic polo shirts and color selection, Brand, I did like this brand, Satisfactory, Fit of the clothes

Top 5 Dislikes about Ralph Lauren

Quality and customer service, Poor quality, Poor customer service, Nightmare customer service, Delivery service

Top 5 Related Companies

Ralph Lauren Home

Summary



  • Official company name: Ralph Lauren

  • Type of Business Entity : Public

  • Founder: Ralph Lauren

  • Foundation date: 1967

  • Specialty: Footware and Clothing

  • Area served: Worldwide

  • Subsidiaries: Club Monaco Corporation, Polo Jeans Company, LLC, Ralph Lauren Home Collections, Inc., Ralph Lauren Media, LLC, Ralph Lauren Watch and Jewelry Company SÀRL (50%), RL Fragrances, LLC

  • Product and services range: Tailoring, Gift Services

  • Return policy: Timing for returns: Within 60 Days(Full-Price Items, Gifts), (Within 30 Days(Sale Items,Watches & Fine Jewelry), Cannot Return (Personalized Items, Gift Boxes, Coffee) More info on Ralph Lauren return policy

  • Delivery policy: More info on Ralph Lauren delivery policy

  • Payment methods:
    American Express, Discover, MasterCard, Visa. Other forms of payment: Online gift certificates, Ralph Lauren gift cards, PayPal, PayPal Credit, Credit Card Gift Cards*

  • Size charts: size chart

  • Collections: Polo Ralph Lauren, Ralph Lauren Collection, Lauren Ralph Lauren, Double RL, Ralph Lauren Childrenswear, Denim & Supply Ralph Lauren, Chaps, and Club Monaco


Ralph Lauren reviews and complaints

Ralph Lauren is ranked 201 out of 2044 in Footwear and Clothing category

Area Served

Canada

Payment Methods

MasterCard

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Ralph Lauren Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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