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Summary of Ralph Lauren Customer Service Calls

104 TOTAL CALLS
76% SUCCESSFUL CONNECTIONS
04:00 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Ralph Lauren to Ask about:

Payments and Charges:

  • “Fraudulent charge”
  • “Charges to my bank”
  • “Payments not going through”

Staff:

  • “Very bad service”
  • “To speak to a customer service representative”

Return/ Replace:

  • “Return”

Website/ Application:

  • “Website doesnt load”

Product/ Service quality:

  • “TO CHECK ON A PRODUCT”

Refund:

  • “Why did they refund my money”

Cards:

  • “I ordered shirts but never received a conformation email but my card was charged.”

Other:

  • “Place order”
  • “Store issue”
  • “How do youmark up a clrance”

About Ralph Lauren

Top 5 Ralph Lauren Services

Customer Care, Shipping Service, Cashier, Deal

Top 5 Ralph Lauren Products

Shirt, Shoes, Dress, Coupon, Jacket

Top 5 Likes about Ralph Lauren

Brand, All the traditional classic polo shirts and color selection, I did like this brand, Fit of the clothes, Cologne

Top 5 Dislikes about Ralph Lauren

Poor quality, Quality and customer service, Poor customer service, Nightmare customer service, New cut of the shirts and the very limited color selection

Summary



  • Official company name: Ralph Lauren

  • Type of Business Entity : Public

  • Founder: Ralph Lauren

  • Foundation date: 1967

  • Specialty: Footware and Clothing

  • Area served: Worldwide

  • Subsidiaries: Club Monaco Corporation, Polo Jeans Company, LLC, Ralph Lauren Home Collections, Inc., Ralph Lauren Media, LLC, Ralph Lauren Watch and Jewelry Company SÀRL (50%), RL Fragrances, LLC

  • Product and services range: Tailoring, Gift Services

  • Return policy: Timing for returns: Within 60 Days(Full-Price Items, Gifts), (Within 30 Days(Sale Items,Watches & Fine Jewelry), Cannot Return (Personalized Items, Gift Boxes, Coffee) More info on Ralph Lauren return policy

  • Delivery policy: More info on Ralph Lauren delivery policy

  • Payment methods:
    American Express, Discover, MasterCard, Visa. Other forms of payment: Online gift certificates, Ralph Lauren gift cards, PayPal, PayPal Credit, Credit Card Gift Cards*

  • Size charts: size chart

  • Collections: Polo Ralph Lauren, Ralph Lauren Collection, Lauren Ralph Lauren, Double RL, Ralph Lauren Childrenswear, Denim & Supply Ralph Lauren, Chaps, and Club Monaco


Ralph Lauren reviews and complaints

Ralph Lauren is ranked 189 out of 1929 in Footwear and Clothing category

Area Served

Canada

Payment Methods

MasterCard

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Ralph Lauren Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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