Contact Information

You can contact the customer service representative of Ralph Lauren calling Ralph Lauren's helpline phone numbers.

Toll-Free Number:

  • (888) 475-7674

Customer Service:

  • (888) 475-7674

Legal Department:

  • (212) 705-8200
  • (800) 352-5267
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Currently you can call only US numbers.

Ralph Lauren Website:

Ralph Lauren Online Chat:

Ralph Lauren Email:

  • Message this business

Corporate Office Address:

Ralph Lauren VP, Performance Marketing
601 W. 26th Street, 8th Floor 625 Madison Avenue, 7th Floor
New York, New York 10001
United States

Other Info (opening hours):

Customer Assistance
Monday to Friday
8 AM to 12 AM ET
Saturday & Sunday
9 AM to 7:30 PM ET

Help in Social Networks:

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Ralph Lauren Rating Based on 91 Reviews

Rating details

2.1
more details
Product or Service Quality
Customer service
Diversity of Products or Services
Value for money

Rating stats

Rating trend

Summary of Ralph Lauren Customer Service Calls

290 TOTAL
CALLS
04:14 AVG CALL
DURATION
27% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ralph Lauren Customer Service?

Request for Information Question:

  • “About a package i ordered”
  • “To find out when my money is getting back on my car”
  • “Status of my order”

Shipping and Delivery Question:

  • “Didn't receive my item”
  • “Shipping”
  • “Did not receive my package and email receipt”

Return/ Replace Question:

  • “Return policy”
  • “Return”
  • “Have to make a return”

Staff Question:

  • “Customer service purchase”
  • “Rude supervisor and cashier after being questioned on sale price posted on rack”
  • “Threatened by your staff”

Payments and Charges Question:

  • “Fraudulent charge”
  • “Payment”
  • “I cannot get on the email list for discounts”

Product/ Service Question:

  • “Membership”
  • “Poor quality on expensive purse”
  • “Damaged coat”

Employment Question:

  • “Payroll help”
  • “Unpaid wages”

Activation/ Cancellation Question:

  • “Need to cancel an order”

Cards Question:

  • “Order coat with gift card”

Website/ Application Question:

  • “Website doesnt load”

Refund Question:

  • “Why did they refund my money”

Other Question:

  • “To see if we could do a collaboration because I have a clothing line”
  • “My package order”
  • “I have picture of tshirt I want to buy same one but I didn't find anywhere”

About

Ralph Lauren Return Policy
To read more: https://www.ralphlauren.com/customerservice?cid=cs-return-policy
Ralph Lauren Delivery Policy
To read more: https://www.ralphlauren.com/customerservice?cid=cs-shipping-handling
Ralph Lauren Terms of Service
The User's browser's Javascript functionality is turned off. Please turn it on so that The Customer can experience the full capabilities of this site. If The Customer have any questions or need help with The Customer's account, The User of company services may contact www.ralphlauren.com to assist The User of Website The User's Use of This Site Is Governed By An Agreement To Arbitrate Disputes. The Client of Ralph Lauren Agree To Submit All Disputes Concerning This Agreement, The User's Use of This Web site, and Any Products or Services The User of Website Purchase Through the Web site To Confidential, Binding Individual Arbitration, And The User Agree To Give Up The Client's Right To Represent Other Persons In A Class Action or Similar Proceeding. By accessing this Site, The User of Website agree to be bound by these Terms of Use. These Terms of Use may be updated from time to time. Accordingly, The User of Website should check the date of the Terms of Use (which appear at the end of this document) and review any changes since the last version.
To read more: https://www.ralphlauren.com/customerservice?cid=cs-company-info-use-terms
Ralph Lauren Privacy Policy
The Customer's browser's Javascript functionality is turned off. Please turn it on so that The Client of Ralph Lauren can experience the full capabilities of this site. If The User of Website have any questions or need help with The User's account, The Client may contact Website to assist The User Ralph Lauren Corporation and its affiliates (collectively, "Ralph Lauren") respect The Client's concerns about privacy. This Privacy Notice applies to personal information www.ralphlauren.com collect (i) on this website, (ii) at Ralph Lauren Stores, Ralph Lauren Factory Outlet Stores (collectively, the "Stores"), and (iii) through the other channels described below. Ralph Lauren is responsible for this website. The Privacy Notice describes the types of personal information Website collect on this site, in Company's Stores, and in other ways discussed below, how Ralph Lauren may use that information, with whom www.ralphlauren.com may share it and the choices available regarding Ralph Lauren's' use of the information.
To read more: https://www.ralphlauren.com/customerservice?cid=cs-privacy-notice
Ralph Lauren FAQ
To read more: https://www.ralphlauren.com/customerservice?cid=cs-faqs-general
Top Ralph Lauren Services

Customer Care, Shipping Service, Manager

Top Ralph Lauren Products

Shirt, Shoes, Sweater

Ralph Lauren Pros and Cons

Pros: I used to like it, All the traditional classic polo shirts and color selection, Very upset, Fit of the clothes, Brand

Cons: Quality and customer service, Poor quality, Worst service ever, Poor customer service, Nightmare customer service

Related Companies

Ralph Lauren Home

Summary



  • Official company name: Ralph Lauren

  • Type of Business Entity : Public

  • Founder: Ralph Lauren

  • Foundation date: 1967

  • Specialty: Footware and Clothing

  • Area served: Worldwide

  • Subsidiaries: Club Monaco Corporation, Polo Jeans Company, LLC, Ralph Lauren Home Collections, Inc., Ralph Lauren Media, LLC, Ralph Lauren Watch and Jewelry Company SÀRL (50%), RL Fragrances, LLC

  • Product and services range: Tailoring, Gift Services


  • Collections: Polo Ralph Lauren, Ralph Lauren Collection, Lauren Ralph Lauren, Double RL, Ralph Lauren Childrenswear, Denim & Supply Ralph Lauren, Chaps, and Club Monaco


Ralph Lauren reviews and complaints

Ralph Lauren is ranked 4 out of 189 in Fashion category

Area Served

Canada

Payment Methods

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