Anonymous

Shoe sole

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ralph Lauren - Shoe sole

I ordered a pair of faxon canvas low sneakers that were navy blue and lime green. I was originally happy with the purchase and started to wear the shoes out.

But i had to stop wearing them because the soles of the shoes popped out and now do not stay in place. I had nothing but good service from Ralph Lauren Polo in the past , but now I am an upset customer.

I can't wear these shoes because the sole of the shoe moves around and is not attached like it should be to the bottom of the shoe. I wish I had known this would happen so I could have bought a different pair that wouldn't have done this.

View full review
Loss:
$65
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Aubryn Xzp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Michigan

Shirts Don't Hold Up

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had purchased well over 200 dress and casual shirts over the past 40 years and was basically a one brand (Ralph Lauren) shopper for shirts. About five years ago I began to notice my shirts were not wearing well any more. Collars and cuffs began to fray very quickly compared to previously purchased shirts. So I began to pay close attention to the way they wore out. For the past three years I have been purchasing shirts from other brands. Tommy Hilfiger, Tommy Bahama, and Perry Ellis. All of those shirts remain intact without any fraying. Several recently purchased Ralph Lauren shirts have begun to show signs of wear over that same period. So, I have become very upset about the waste of my funds spent on purchasing your shirts. Currently, I have at least ten Ralph Lauren shirts that have worn out in spots that make them basically work around the house shirts. When I compare other brands with yours, your shirts lose the comparison. Therefore, after over 30 years of total brand loyalty I am now no longer going to purchase any Ralph Lauren clothing. I am very disappointed in how you have obviously let product quality go south so you can make more profit. Well, you did for awhile from me, but no more.
View full review
Loss:
$1000
Cons:
  • Poor quality
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

2 comments
Guest

The same thing has happened with me. Did you have any luck getting customer service to replace the shirts? I can't even get through to anyone at their customer service line!

Guest

I agree totally. The middle button hole on many of my pricey Ralph Lauren golf polo shirts no longer keeps the button in place! Customer Service at Lauren's would do nothing,,not interested in seeing the goods, no offer to tighten the button hole, Nothing,This is a good for nothing service!

View more comments (1)
Carollee Omb
map-marker Andover, Massachusetts

Spanish Flag in Barcelona Ralph Polo shirt

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought a Ralph Polo Barcelona shirt and unfortunately it had the Spanish flag instead of the Catalan Flag (the online picture was not clear). It is disgraceful. I had to return it. May be some uniformed or "mesetarian" (plateau) people like to have a Barcelona shirt with a Spanish flag, but the vast majority of the Catalan people prefer the Catalan flag, la senyera. I really hope that one day Ralph Polo will make a Barcelona or Catalonia shirt with the Catalan flag, it bet it would sell in the tens of thousands in Catalonia. If someone from markerting is reading, please make the suggestion and you will get a bonus, but do not distribute the shirt in the rest of Spain. Alexandre Valert, Massachuusetts.
View full review
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Belfast, Belfast

Ralph Lauren Jacket Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hi bought 2 jackets out off house of frazer in belfast lovley coats ibought one blue one black they cost £300 for 2 very dissapointment with black one i have only wore it twice and zip broke i took it to menders but they said zip they would replace it with would not be as good so i did not bother getting it done no problem with blue one as iwear it all the time it would have been nice if black one was as good as blue one itook it back to house of frazer but could not find recieptthey said they could do nothing to help as i am disabled it took me an oftel long time to save up to get coats is there any way you could change coat as it would very much appreached if not i will be stuck with coat that will be no good to me would there be any change replying to this text message as i have no other way of getting in touch hope you can help and my be replace for new one it would be very nice to be able to have the choice of haveing 2 coats to choose from rather than one thanks very much for you timeif you can not help thanks any way for you time my email address is adriankane29@***.com or telephone 0792657**** thank you
View full review
Reason of review:
Bad quality
Anonymous
map-marker Dublin, Dublin

Poor quality of products

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ralph Lauren - Poor quality of products
Ralph Lauren - Poor quality of products  - Image 2
Ralph Lauren - Poor quality of products  - Image 3
Ralph Lauren - Poor quality of products  - Image 4
Ralph Lauren - Poor quality of products  - Image 5
Ralph Lauren - Poor quality of products  - Image 6

To whom it may concern,

My name is Daiva Gelciene, a consistent customer of your brand for many years. I always thought that your brand offered only the highest quality products which is why I love Ralph Lauren. Unfortunately, I bought a dress with really poor quality and disappointing material. I only wore it the one time and unfortunately it destroyed many of my expensive personal belongings.

14-02-2015 was my wedding anniversary, so obviously I wanted to look amazing and unique this amazing day. For this occasion, I bought an elegant beautiful dress from Ralph Lauren outlet on 4th of January 2015 in Kildare village, Ireland. Please, notice attached pictures. Midway through on my memorable day, I began to notice strange things. First of all, we were having a nice dinner at a restaurant, and I noticed that the chair and tablecloth got stained dark blue from white where I was sitting . Secondly, my nails colour had changed too. Then I noticed that my clutch has some strange dark shades, and later I saw my lovely white watch (one of my gifts and it means a lot to me) had become blue. The whole evening I felt embarrassed and self conscious and could not enjoy our meal, because I kept thinking what was going wrong.

The next morning when I woke up and I saw that even my bedding was covered with blue spots. This is ridiculous and embarrassing, my body was all painted in dark blue, because of this dress from Ralph Lauren. It’s a totally understandable thing when you need to wash it separately due to colour running as it says on the label. But that’s totally different situation, because this dress made dirty surfaces on me and surrounding me (like my husbands shirt). Furthermore these stains cannot be rewashed or removed.

i am still waiting any receive from this company. Maybe to somebody happened such a thing, please answer.

View full review
Loss:
$1150
Pros:
  • I did like this brand
Cons:
  • Disappointed material
Reason of review:
Bad quality

Preferred solution: Full refund