Ralph Lauren Reviews

Show reviews that mention
customer customer service polo store service quality money items order manager
Showing 42 of 170 reviews Clear filter
Filter review
New Reviewer
I was casually shopping at Sunburry Tanger out let store today, in Ohio. One associate kept following me and asked me if I needed any help three time in 5 minutes, even though I told I was shopping casually and I am good. He was following me where ever I went. A second...
View full review
View full review
2 comments
#1589152

You'd have issued the same gripe if they'd ignored you. They don't need to follow suspicious persons around the store ; you're being watched from a neat little room by someone with multiple cameras complete with closeups.

The floor persons who may watch you are disguised as shoppers, not salesmen. You're being too sensitive and certainly would have raised a ruckus if they'd ignored you instead.

View more comments
ID
#1390387 Review #1390387 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Ralph Lauren Customer Care
Cons
  • Racial profiling
Reason of review
Racial profiling
Preferred solution
stop treating customers based on the color of their skin
New Reviewer

Bobbling bottoms

Ralph Lauren - Bobbling bottoms
I bought a pair of bottoms from Ralph Lauren in Selfridge’s after wearing them once they began to bobble, I hadn’t even washed them. They cost me a lot of money.
View full review
ID
#1390036 Review #1390036 is a subjective opinion of poster.
Location
Eastleigh, England
Product
Ralph Lauren Sweater

Worst curomer service

I was sent the wrong item. Mistake by company. Typical PR I am sorry. They made sure to make it extremely inconvienent to return item. Promised a refund for next day amd gift card along with confirmation email about conversation. No email or gift card email or refund for shipping. Rude customer service represntative. Do not bother to call or waste your time.
View full review
ID
#1343252 Review #1343252 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
New Reviewer

Lousy

Ralph Lauren - Lousy
I purchased a pair of flip flops for my trip to the Bahamas and they didn’t even last a week. Walmart fares better the flip flop lasts for years
View full review
ID
#1225508 Review #1225508 is a subjective opinion of poster.
Location
Gilroy, California
Product
Ralph Lauren Flip Flops
Reason of review
Bad quality

Jewelry

This is the second time i got a bracelet and it tarnished and broke after a couple of months. I was told that to return it to Carolee of New York and they just returned back saying if i didn't purchase it from them they could not fix it or replace it. NEVER AGAIN
View full review
ID
#1065339 Review #1065339 is a subjective opinion of poster.
Product
Ralph Lauren Bracelet
Reason of review
Bad quality

Disappointed in Product Durability

I bought a cross body purse to use on my vacation. How disappointing that the strap broke while on vacation. ( that was my first use)
View full review
ID
#1061276 Review #1061276 is a subjective opinion of poster.
Location
Glendale, Arizona
Product
Ralph Lauren Handbag
Reason of review
Bad quality
Ralph Lauren - Inferior Product
Recently I purchased a pair of Ralph Lauren pants at Macy's St. Claire Sq. store. After wearing them the second time I noticed a big opening next to the zipper. Upon closer inspection, it was evident that it had not been stitched properly since the opening was in the...
View full review
View full review
ID
#1033792 Review #1033792 is a subjective opinion of poster.
Location
Fairview Heights, Illinois
Product
Ralph Lauren Pants
Cons
  • Quality
Reason of review
Damaged or defective

NO WARRANTY

Do not buy any items that has zippers ! They have very poor quality zippers. I bought a vest and after a few use zipper broke. When I called customer service they said i must pay for the zipper repair 55 dollars. I was shocked to hear this. It was defected item and they want you to pay for repair. I would never buy anything from them ever again. *** rude company no warranty no guarantee no nothing. You will lose your money if you shop there. Zippers has very poor quality. They don't fix it or replace it if its breaks. You are on your own if something go wrong with the item.
View full review
ID
#1016377 Review #1016377 is a subjective opinion of poster.
Product
Ralph Lauren Vest
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution

Ralph Lauren Bathrobe Review

I Received a red velour robe for Christmas; when I washed the red robe cold in water, on the delicate cycle with other dark colors, it shredded red over all my clothes. This is my third (3rd) written complaint and one verbal complaint.
View full review
ID
#1000248 Review #1000248 is a subjective opinion of poster.
Product
Ralph Lauren Bathrobe
Reason of review
Bad quality

Ralph Lauren Shipping Service Review

I went in the Gaffney store brought clothes for my son and he Big and Tall so i pay for it and get it shipped to my home but i never receive the merchandise. Thia was b4 Christmas and i have not receive anything. I want my money back. Bc that is bad business. I WILL NEVER SHOP WITH RALPH LAUREN AGAIN! I THINK I HAVE BEEN SCAM!
View full review
ID
#995813 Review #995813 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue

Cheating online coustomers

i have payed four items around 170 Australia Dollars and i have not received the three items after 30 working days. I am so disappointed and angry that i would not use any of the raoph lauren products again in my life. it is a cheating company. Transaction No.: Poload10051**** Serial ID(60289): N201611****0350******** Transaction Amount: AUD 81.27 Transaction Date : 18 Nov 2016 GMT Another Order #Poload10051**** (placed on November 17, 2016 5:19:13 AM PST) This is the email i received hanks for your order, you have succeeded in paying for it! This email contains important information regarding your recent purchase– please save it for references. Transaction No.: Poload10051**** Serial ID(60289): N201611****0350******** Transaction Amount: AUD 81.27 Transaction Date : 18 Nov 2016 GMT Description on your billing statement by : Gpay*bulthcompancege (Please kindly note the billing information here is just as a unified payee's name for us which will be shown on your billing statement, Please refer to the website you placed this order for the actual transaction. If any mismatched information you received ,please feel free to contact us.) Note: Regarding to the shipping information, it will be sent automatically to your mailbox. And your order will be delivered within 3 to 30 working days. If you can't receive it in time, please feel free to contact us. If there's any question about the ship date,order quality,cancellations,etc. we suggest you to send inquiries to our after-sales customer service directly to save your time(there is always an email address/"contact us" button on the website), If you couldn't get a reply from them in time, kindly feel free to contact us based on THIS email,it is easier for our action. We value your business,Should you have any concern about this transaction, particularly when you are in DISPUTE with our after-sales department, we look forward to being of help to you. Sincerely, Customer Service Management Center
View full review
ID
#977182 Review #977182 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Cons
  • Nightmare customer service
Reason of review
Problem with delivery
Loss
$190
Preferred solution
Let the company propose a solution
New Reviewer

Loafers poor customer service

Purchased a pair of ladies loafers and the colour has come of the leather after only wearing them twice, no receipt but obviously RL as per labels etc., on and in shoes. Outlet store agreed they were faulty but not purchased at that outlet store. Wrote to customer services unable to assist as they only deal with RL retail stores not outlets and unable to point me in the right direction. Awful customer service, and return email no help what so ever. Waste of £109. Has anyone idea who to contact with regards to purchases at an outlet store.
View full review
ID
#947019 Review #947019 is a subjective opinion of poster.
Location
Hampshire, England
Product
Ralph Lauren Loafers
Cons
  • Quality and customer service
  • Poor quality
Reason of review
Damaged or defective
Loss
$109
Preferred solution
Full refund
New Reviewer
After wearing and buy RL Polo shirts since I was five I have noticed in the past 3 years that the quality has gone to ***. I always wash them in delicate cycles and dry them by laying them over a chair. They use to last like 3 or 4 years tops, however now they barely...
View full review
View full review
4 comments
#1393522

Noticed Same thing with Jeans I have bought in Oct 2017. Wore once then had drycleaned.

Net time I wore them they split at Rear Belt loop & Seams.

Called customer service they were of no help.. Purchased them ONLINE from RalpHlauren dot com too..

View more comments
ID
#943015 Review #943015 is a subjective opinion of poster.
Location
Round Rock, Texas
Product
Ralph Lauren Shirt
Cons
  • Very poor quality clothing
Reason of review
Bad quality
Loss
$800
Not a friendly environment.... Went to the outlet especifically to use my coupon but the associate will not accept any of them. The 30% friends n family is only online and the 20% expired. I had to search my texts/email for a current one! I know every store has...
View full review
View full review
1 comment
#1230512

That's not the customer service reps choice. It's a company thing. Unfortunately, yes, those coupons will have expiration dates, but it's not their choice to have a system in front of them that will say "no you cant use that." Keep it in mind when you're shopping that it's not always the person you're seeing, but the people you'll never see.

ID
#927946 Review #927946 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Ralph Lauren Coupon
Reason of review
Poor customer service

*** quality

Ralph Lauren clothing is *** quality. I just ordered two dresses online and they were delivered today and are terrible terrible quality. One of them is literally pulling apart at the seams already and I haven't even tried it on, the quality of the fabric is horrendous. And both of them have very bad design problems, for example one had buttons all the way down the front and the line of buttons is so crooked that there are gaps that show my stomach. the dress is NOT too small, it's just so poorly made you'd think it was made by someone who is just learning how to sew. i have never written any type of complain for anything online before in my life, but i can't believe the Ralph Lauren can charge the prices they charge for their clothes and then skimp so badly on quality. Its terrible, I will never buy another article of clothes from them again
View full review
ID
#927765 Review #927765 is a subjective opinion of poster.
Location
Brooklyn, New York
Product
Ralph Lauren Dress
Cons
  • Very poor quality clothing
Reason of review
Bad quality
Preferred solution
Full refund