Ralph Lauren Reviews

Show reviews that mention
customer customer service polo store service quality items money order manager
Filter review
New Reviewer

Problems with RETURNS, and mixed messages from company's employees.

Update by user Aug 17, 2020

Chat session 2.5 days later yielded a few MORE facts, the woman on the 14th had not given. SHE had said the refund would not be granted (even though I had called during the original framework I had been given - BEFORE MY illness, and my family's issues, the cancelled Christmas, the gathering of FOOD and medications, the last medical visit ...

before I SHUT DOWN all other human contact - at least in person, until my helper had recovered from foot surgery and was able to DRIVE again). It seems all I DO .. is deal with consumer issues, paperwork and HOW I will a. PAY my necessary costs, b.

catch up on MEDICAL tests/meetings, buy new glasses, and ...SOMEHOW, c. manage to make it HOME to see my elderly MOTHER - BEFORE she dies. Several reasons WHY I was UNABLE to take care of THIS matter ... back in Dec-Jan., or since.

I didn't get to complete my DEGREE, when relocation after "Katrina" I felt COMPELLED to leave New Orleans AT THAT TIME.So, I have also been ORGANIZING the FUTURE TRIP - to patch THAT up - 15 years later. It is MUCH too complicated, and causes me CONSIDERABLE PAIN and DISTRESS in the years 15 since I left.

Original review posted by user Aug 16, 2020
Being told ONE "fact", verifying said "fact", with different employees, then finding some time later (due to illness and many other family problems) that they can no longer DO such a thing as was once promised, that I was told TOLD, advised NOT to WORRY about. THIS it turns out was a FICTION.

User's recommendation: Beware of ANY "promise" NOT in WRITING. Get it in WRITING!

View full review
ID
#2120080 Review #2120080 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • Generally solid products
  • Although disapointing materials at times
Cons
  • Quality and customer service
  • Of pandemic effects on individuals and their families
  • Lack of concern
Loss
$3000
Preferred solution
Full refund

Complaint

Yet to receive a phone call from district manager as promised.

User's recommendation: Not a good place to shop anymore.

View full review
ID
#1981874 Review #1981874 is a subjective opinion of poster.
Service
Ralph Lauren Manager
Cons
  • Poor customer service
  • Nightmare customer service

Complaint

Yes, I was promised a called back by an upper level manager (district or regional) on July 5, 2020. It is now July 11, 2020 and I have yet to be contacted.

User's recommendation: No longer a great place to shop for everyone.

View full review
ID
#1981817 Review #1981817 is a subjective opinion of poster.
Location
Ashburn, Virginia

Still haven't received my package

I still have not received my package
View full review
ID
#1932534 Review #1932534 is a subjective opinion of poster.
Location
Jersey City, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

So not refund or answer emails

Faulty item cost around 168£ sent item back and was assured full refund to follow, this has now been 3 months and nothing- ignoring emails now. Who can i complain to please
View full review
ID
#1788036 Review #1788036 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • I used to like it
Cons
  • Worst service ever
  • Do not respond to customer complaints
  • Poor customer service
Preferred solution
Full refund
New Reviewer

Not to do online as it can go wrong not always but in my case it did

I bought a shirt. It was the wrong colour so I sent it back. It cost me £80. I had all the paperwork which they accepted via email. They first told me it hadnt arrived. So I provided the details of me sending it back again. Then I was told it had the incorrect return information. So which Was it. Did It return/or did it not. They said two different answers. I have asked them on numerous occasions to refund my card and still no response. I shop as with my family in their stores a lot. I have always been so happy with my purchases. However, to date I still do not have my refund. Emily Corfield. Can you help very disappointing as this couldve been so easily avoided.
View full review
ID
#1729923 Review #1729923 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • Never had a problem before
Cons
  • Lack of care
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
New Reviewer

About the package I ordered

URGENT- My order no :561******** ordered placed on 04Dec and was stated deliver before/on 10Dec. Till to date, I didnt receive any shipment tracking or information that package had delivered or not. Kindly advise as I require it to deliver to the stated ship to address by 10Dec latest. Please help.
View full review
ID
#1728424 Review #1728424 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
New Reviewer

Dont suggest buying this product

What happened to the original polo fragrance,it used to last all day? I NOTICED
View full review
ID
#1719859 Review #1719859 is a subjective opinion of poster.
Product
Ralph Lauren Polo Perfume
Cons
  • Poor quality
Reason of review
Pricing issue
Loss
$100
Preferred solution
Full refund
New Reviewer

I absolutely love the Ralph Lauren Brianne; especially, my female Ralph Lauren pajamas

My only disappointment in my Ralph Lauren pajamas that costed me over $200, and I save my money for three months to buy that pair of black & white wide stripes Ralph Lauren pajamas – they ended up ripping in the crotch area, in the washing machine, & I only washed my Ralph Lauren pajama set by itself. I was so sad & cried for a couple of weeks of it.
View full review
ID
#1718067 Review #1718067 is a subjective opinion of poster.
Product
Ralph Lauren Pajamas
Pros
  • Fit of the clothes
  • Love the fabrics & the classy & classic designs
  • Brand
Reason of review
Bad quality
Loss
$207
Preferred solution
Let the company propose a solution
New Reviewer

Dont bother

I drove to Maryville about 3 months ago and,noticed a huge mall. I went in and bought my daughter a 80.00 sweat jacket. She didnt like it,so i called sore. They said bring it back. I explained, I dont know what she did with reciept? No problem. I drive a hour there and he says, its on ssle mow, plus we had coupons for 25 percent off? Ralph lauren had jacket back and I was 50.00 in whole. NEVER AGAIN
View full review
ID
#1714708 Review #1714708 is a subjective opinion of poster.
Location
Lake Stevens, Washington
Service
Ralph Lauren Customer Care
New Reviewer
I bought two shirts marked XL on Labor Day. I tried one on in the store and it fit,I took home twoXLs. It was too warm to wear them for a month so when it got cold iwore one and it fit,when i went to wear the third one it was way too small.I took it back to the store...
View full review
View full review
ID
#1710614 Review #1710614 is a subjective opinion of poster.
Location
Gloucester, New Jersey
Product
Ralph Lauren Shirt
Pros
  • I used to like it
Cons
  • Worst service ever
  • Misrepresented item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Exchange for correct size
New Reviewer

Please stop sending emails!

Operator at rl co. Said she would take care of this annoying problem. I appreciate her effort.
View full review
ID
#1666887 Review #1666887 is a subjective opinion of poster.
Location
Berlin, Maryland
Service
Ralph Lauren Customer Care

Why do you need my email address????

I purchased several items of clothing from the Ralph Lauren Factory Store in Charleston, SC. I came back to the store later that same day to return two of the items. I had my receipt with me and the clothes had all tags attached. The employee would not process the return without me providing an email address to them. There is nothing in their return policy saying this was their policy. This is an invasion of privacy and I will NEVER shop at their stores again.
View full review
ID
#1663648 Review #1663648 is a subjective opinion of poster.
Location
Mount Pleasant, South Carolina
Service
Ralph Lauren Customer Care
New Reviewer

Racist employees

Ralph Lauren - Racist employees
An employee named Chris in the chesterfield Missouri store asked my wife if she could understand English (she’s a corporate attorney btw) and followed her and my kids around the store relentlessly claiming they were making a mess. I never let them out of arms length in public nor does my wife. When we asked to speak to his manager he continued lying saying he was the manager until he finally produced a manager for the store who was equally worthless. I called corporate and two weeks later still nothing. Screw polo never shopping there again
View full review
1 comment
#1996841

yes they do seem to have alot of employees that seem to be racist in there stores me and my friends notice that they pic and choose who they speak to and want to help we stopped buying polo because of it

ID
#1655494 Review #1655494 is a subjective opinion of poster.
Service
Ralph Lauren Manager
Pros
  • I used to like it
Cons
  • Racist inept people that do not care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer
I have bought Polo shirts for a very long time and have not had any complaints until the last 3 or 4 years. I wear a lot of navy blue, black, and different shades of green. After a few months I start to see the color in the collars fading. When that happens you can`t...
View full review
View full review
ID
#1638766 Review #1638766 is a subjective opinion of poster.
Product
Ralph Lauren Shirt
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund