Ralph Lauren
Reviews and Complaints
17.8K
CLAIMED LOSSES
168
TOTAL REVIEWS
24.5K
PAGE VIEWS
Ralph Lauren Reviews
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Verified Reviewer New ReviewerSo not refund or answer emails
Faulty item cost around 168£ sent item back and was assured full refund to follow, this has now been 3 months and nothing- ignoring emails now. Who can i complain to please
ID
Service
Ralph Lauren Customer Care
Pros
- I used to like it
Cons
- Worst service ever
- Do not respond to customer complaints
- Poor customer service
Preferred solution
Full refund
New Reviewer
Not to do online as it can go wrong not always but in my case it did
I bought a shirt. It was the wrong colour so I sent it back. It cost me £80. I had all the paperwork which they accepted via email. They first told me it hadnt arrived. So I provided the details of me sending it back again. Then I was told it had the incorrect return information. So which Was it. Did It return/or did it not. They said two different answers. I have asked them on numerous occasions to refund my card and still no response. I shop as with my family in their stores a lot. I have always been so happy with my purchases. However, to date I still do not have my refund. Emily Corfield. Can you help very disappointing as this couldve been so easily avoided.
ID
Service
Ralph Lauren Customer Care
Pros
- Never had a problem before
Cons
- Lack of care
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
New Reviewer
About the package I ordered
URGENT- My order no :561******** ordered placed on 04Dec and was stated deliver before/on 10Dec. Till to date, I didnt receive any shipment tracking or information that package had delivered or not. Kindly advise as I require it to deliver to the stated ship to address by 10Dec latest. Please help.
ID
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
New Reviewer
Dont suggest buying this product
What happened to the original polo fragrance,it used to last all day? I NOTICED
ID
Product
Ralph Lauren Polo Perfume
Cons
- Poor quality
Reason of review
Pricing issue
Loss
$100
Preferred solution
Full refund
New Reviewer
I absolutely love the Ralph Lauren Brianne; especially, my female Ralph Lauren pajamas
My only disappointment in my Ralph Lauren pajamas that costed me over $200, and I save my money for three months to buy that pair of black & white wide stripes Ralph Lauren pajamas – they ended up ripping in the crotch area, in the washing machine, & I only washed my Ralph Lauren pajama set by itself. I was so sad & cried for a couple of weeks of it.
ID
Product
Ralph Lauren Pajamas
Pros
- Brand
- Love the fabrics & the classy & classic designs
- Fit of the clothes
Reason of review
Bad quality
Loss
$207
Preferred solution
Let the company propose a solution
New Reviewer
Dont bother
I drove to Maryville about 3 months ago and,noticed a huge mall. I went in and bought my daughter a 80.00 sweat jacket. She didnt like it,so i called sore. They said bring it back. I explained, I dont know what she did with reciept? No problem. I drive a hour there and he says, its on ssle mow, plus we had coupons for 25 percent off? Ralph lauren had jacket back and I was 50.00 in whole. NEVER AGAIN
ID
Location
Lake Stevens, Washington
Service
Ralph Lauren Customer Care
New Reviewer
I bought two shirts marked XL on Labor Day. I tried one on in the store and it fit,I took home twoXLs. It was too warm to wear them for a month so when it got cold iwore one and it fit,when i went to wear the third one it was way too small.I took it back to the store...
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ID
Location
Gloucester, New Jersey
Product
Ralph Lauren Shirt
Pros
- I used to like it
Cons
- Worst service ever
- Misrepresented item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Exchange for correct size
New Reviewer
Please stop sending emails!
Operator at rl co. Said she would take care of this annoying problem. I appreciate her effort.
ID
Location
Berlin, Maryland
Service
Ralph Lauren Customer Care
Why do you need my email address????
I purchased several items of clothing from the Ralph Lauren Factory Store in Charleston, SC. I came back to the store later that same day to return two of the items. I had my receipt with me and the clothes had all tags attached. The employee would not process the return without me providing an email address to them. There is nothing in their return policy saying this was their policy. This is an invasion of privacy and I will NEVER shop at their stores again.
ID
Location
Mount Pleasant, South Carolina
Service
Ralph Lauren Customer Care
New Reviewer
Racist employees
An employee named Chris in the chesterfield Missouri store asked my wife if she could understand English (she’s a corporate attorney btw) and followed her and my kids around the store relentlessly claiming they were making a mess. I never let them out of arms length in public nor does my wife. When we asked to speak to his manager he continued lying saying he was the manager until he finally produced a manager for the store who was equally worthless. I called corporate and two weeks later still nothing. Screw polo never shopping there again
1 comment
ID
Service
Ralph Lauren Manager
Pros
- I used to like it
Cons
- Racist inept people that do not care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer
I have bought Polo shirts for a very long time and have not had any complaints until the last 3 or 4 years. I wear a lot of navy blue, black, and different shades of green. After a few months I start to see the color in the collars fading. When that happens you can`t...
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ID
Product
Ralph Lauren Shirt
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund
New Reviewer
Replacement
Damaged underwear During Delivery Free Replacement My Email Is ChristianJDaniels@***.com
ID
Service
Ralph Lauren Shipping Service
Pros
- Very upset
Cons
- Worst service ever
Reason of review
Warranty issue
Loss
$50
Preferred solution
Full refund
Fraud
I want to dispute transaction 29181****. It was not an authorized purchase on vanilla git card ************2680.
ID
Location
Newark, New Jersey
Reason of review
Problems with payment
New Reviewer
Can't find Chaps Petites
Update by user Aug 20, 2019
No. Everything that has happened is in my review.
Original review posted by user Aug 18, 2019
All the brick-and-mortar and online retailers listed at the chaps.com "where to buy" page have either stopped carrying Chaps Petites or only have old clearance items that no one wants. I have had numerous conversations on the Chaps and Ralph Lauren customer service numbers and they are not aware of the status of their own product lines. Two customer service advocates just did a Google Search. I want to give them my business but they don't know where their product is. ID
Service
Ralph Lauren Customer Care
Pros
- Clothing styles and fit
Cons
- Availability of chaps petites
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer
I did some shopping at the Riverhead Polo factory store. I couldn't find certain items in certain colors or size. I had to purchase the items on line in the store, the sales person didn't try to assist me to locate other colors, they weren't knowledgeable of the brand....
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1 comment
Khai
#1725103
Do you know how foolish you appear by claiming that this is racial profiling? You are only ASSuming this is racial profiling.
You are the racist one.
The only way that people like you are going to stop playing the race card is if you are sued, deported and slapped across the face for the false claim. You are the only one that has an issue with your race.
ID
Location
Brooklyn, New York
Service
Ralph Lauren Customer Care
Cons
- Racial profiling
Reason of review
Poor customer service
Preferred solution
Apology
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yes they do seem to have alot of employees that seem to be racist in there stores me and my friends notice that they pic and choose who they speak to and want to help we stopped buying polo because of it