Ralph Lauren
Reviews and Complaints
Reviews Chart
$14.6K
CLAIMED LOSSES
161
TOTAL REVIEWS
23.2K
PAGE VIEWS
Please stop sending emails!
Operator at rl co. Said she would take care of this annoying problem. I appreciate her effort.
ID
Location
Berlin, Maryland
Service
Ralph Lauren Customer Care
Why do you need my email address????
I purchased several items of clothing from the Ralph Lauren Factory Store in Charleston, SC. I came back to the store later that same day to return two of the items. I had my receipt with me and the clothes had all tags attached. The employee would not process the return without me providing an email address to them. There is nothing in their return policy saying this was their policy. This is an invasion of privacy and I will NEVER shop at their stores again.
ID
Location
Mount Pleasant, South Carolina
Service
Ralph Lauren Customer Care
Racist employees
An employee named Chris in the chesterfield Missouri store asked my wife if she could understand English (she’s a corporate attorney btw) and followed her and my kids around the store relentlessly claiming they were making a mess. I never let them out of arms length in public nor does my wife. When we asked to speak to his manager he continued lying saying he was the manager until he finally produced a manager for the store who was equally worthless. I called corporate and two weeks later still nothing. Screw polo never shopping there again
ID
Service
Ralph Lauren Manager
Pros
- I used to like it
Cons
- Racist inept people that do not care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I have bought Polo shirts for a very long time and have not had any complaints until the last 3 or 4 years. I wear a lot of navy blue, black, and different shades of green. After a few months I start to see the color in the collars fading. When that happens you can`t...
View full review
ID
Product
Ralph Lauren Shirt
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund
Replacement
Damaged underwear During Delivery Free Replacement My Email Is ChristianJDaniels@***.com
ID
Service
Ralph Lauren Shipping Service
Pros
- Very upset
Cons
- Worst service ever
Reason of review
Warranty issue
Loss
$50
Preferred solution
Full refund
Fraud
I want to dispute transaction 29181****. It was not an authorized purchase on vanilla git card ************2680.
ID
Location
Newark, New Jersey
Reason of review
Problems with payment
Can't find Chaps Petites
Update by user Aug 20, 2019
No. Everything that has happened is in my review.
Original review posted by user Aug 18, 2019
All the brick-and-mortar and online retailers listed at the chaps.com "where to buy" page have either stopped carrying Chaps Petites or only have old clearance items that no one wants. I have had numerous conversations on the Chaps and Ralph Lauren customer service numbers and they are not aware of the status of their own product lines. Two customer service advocates just did a Google Search. I want to give them my business but they don't know where their product is. ID
Service
Ralph Lauren Customer Care
Pros
- Clothing styles and fit
Cons
- Availability of chaps petites
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I did some shopping at the Riverhead Polo factory store. I couldn't find certain items in certain colors or size. I had to purchase the items on line in the store, the sales person didn't try to assist me to locate other colors, they weren't knowledgeable of the brand....
View full review
1 comment
Do you know how foolish you appear by claiming that this is racial profiling? You are only ASSuming this is racial profiling.
You are the racist one.
The only way that people like you are going to stop playing the race card is if you are sued, deported and slapped across the face for the false claim. You are the only one that has an issue with your race.
ID
Location
Brooklyn, New York
Service
Ralph Lauren Customer Care
Cons
- Racial profiling
Reason of review
Poor customer service
Preferred solution
Apology
Cardboard Sheets
I recently purchased a set of Lauren Sheets After washing them twice in a row sleeping on them once got up and washed them again with detergent and softener and their still stiff like cardboard
1 comment
ID
Location
Fairfield, Connecticut
Product
Ralph Lauren Sheet Set
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution
This is a sad day. I used to be a huge polo fan, purchasing clothing on a regular basis. I went into the Outlet Store in Chesterfield, MO, with my family to shop and walked by 8 sales associates. Not one addressed me or greeted me. I was not dressed wearing my wealth...
View full review
ID
Location
Roselle, Illinois
Service
Ralph Lauren Manager
Cons
- Out of control management
- Horrible customer service
- Do not respond to customer complaints
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Discriminated against
Ralph Lauren Company store refuse to sell me more than 5 items (they said was company policy) how ever , a white lady was willing to buy 25 items. I think it is time to create a boycott against this brand
ID
Location
Lynn, Massachusetts
Service
Ralph Lauren Customer Care
Cons
- Poor customer service
- Nightmare customer service
- Racial profiling
Reason of review
Poor customer service
Preferred solution
apply your policy equal to whites and minorities
Defective product
In the last six months I bought the green men's cologne (18j 404T, 18J 3019) twice, but I could not use them twice because it was impossible to use the content which, as it did not come as if I was pushing the export mechanism . In my attempt to remove the extraction mechanism, the contents evaporated soon after it was impossible to seal the mucilage. If you want, I can send you pictures of the bottles
ID
Location
Athens, Attica
Product
Ralph Lauren Perfume
Reason of review
Damaged or defective
Loss
$120
Preferred solution
Full refund
Upset and felt the most uncomfortable
Today me both young sons when into Ralph to return a charger cable I did not need,so I continue to do my shopping with my wife and kids but my kids notice 2 security hards going everywhere in the store we went to i really felt uncomfortable do to the fact I am Hispanic bawld n I do have visiable tattoos I understand how can they make me and family feel so uncomfortable wanting never shop at Ralphs again.you can reach me at frankrojas0928@icloud.com
ID
Location
Riverside, California
Service
Ralph Lauren Customer Care
Pros
- Very upset
Cons
- Racial and judgement
- Racial profiling
Reason of review
Discrimination
Was told someone would contact me. The rep was very polite and well informed.
Bought a wonderful king blanket from Macy’s and don’t have receipt so they won’t take back. I have washed twice now it won’t fit my bed.
ID
Service
Ralph Lauren Customer Care
Reason of review
Good customer service
Low quality earring wires
I bought Ralph Lauren thinking it may be higher quality than other brands at Macy's, but when I wore the earrings, they were painful in my pierced ears - in the same way very cheap earrings are. When I tried to return them, I Macy's would not take them even though I had the receipts because I did not have the tags or boards they came on. I contacted Ralph Lauren and the response was dead silence. I will never buy this brand again.
ID
Product
Ralph Lauren Earrings
Reason of review
Bad quality
Loss
$35
Preferred solution
Full refund
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
I bought two sets of sheets and they were like cardboard and still are several months later. They also had an odor when I unpackaged them that took a couple washings in hot water and vinegar to remove. Not a happy customer.