Ellie C Wvs
map-marker Yonkers, New York

TO CHECK ON A PRODUCT

Pissed.com is as much unreliable as any bad company it has listed this polo number as a free toll but I was charged £5,69 for it.i will now try to claim it back either directly or via the small claims court. Simply don't use PISSED.COM
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Loss:
$69
Pros:
  • Cologne
Cons:
  • Disappointed material

Preferred solution: Full refund

User's recommendation: Don't use pissed.com

Donna E Iqv

Fake items

2 items on eBay. Need verification if both wallet and tote fake. Lauren wording on bag seems inaudible. Theres Lining throughout wallet and read shouldnt have lining in purses. Cow leather in purse seems stiff.
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Loss:
$60

Preferred solution: If items are both authentic or fake

Marcella T Yqr

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Verified Reviewer
| map-marker Farmington, Michigan

Custom Item Error

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I ordered a custom jacket, which came in a custom bag. The bag is the wrong color. Ralph Lauren can but is not willing to correct it because they say it was made internationally. But I ordered it on ralphlauren.com. My advice: DO NOT ORDER CUSTOM ITEMS.
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Loss:
$285

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order custom item

1 comment
Marcella T Yqr

Lauren has contacted me to reorder the incorrect bag. Have not received it yet.

Brooke T Gwn
map-marker New York, New York

Bait and Switch

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I agree, some of the quality of materials and product is not what it used to be. However, this is about the "sales" they have on their websites. We just went through a situation with RL where we found multiple - 8 issues - selling items they don't have and changing pricing is the worst. It is such a shame. Used to be one of the good guys! No more. To all potential customers - read everything - click on all details - you will be surprised. Take out your calculator to see if the pricing is correct. Call the second you don't receive one item. These end up being unbelievable issues - like, unbelievable. Then you call in and wait for 30 minutes to talk to a rude person who blames you for not getting an email and not knowing they are selling items they don't have which somehow change pricing on the other items you bought??????????? Unfortunately, it is time to stay away from RL - sigh..........no where near what they used to be. :(
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Pros:
  • Used to be awesome
Cons:
  • Poor quality
  • Scamming customers

User's recommendation: Say goodbye to RL

Fatima M Qjy

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Verified Reviewer
| map-marker Lisbon, Lisbon

Pedido nº 700182**** - compras pagas e não entregues

Exmos. Srs., Dos cinco artigos comprados e pagos apenas dois me foram entregues. Já vos enviei mensagem no vosso aplicativo de Costumer service, mas não tive qualquer feedback. Apenas recebi os artigos nºs 449853****01 e 449853****04. Falta entregar três artigos ou devolver o valor pago. Sou vossa cliente há muitos anos em estabelecimentos de comercio tradicional e a qualidade dos vossos artigos, não merecem as falhas que o vosso costumer service está a evidenciar. Agradeço a V/ melhor atenção e a consequente regularização desta situação. Na expetativa das vossas rápidas notícias, apresento os melhores cumprimentos, Maria de Fátima Magro
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Fatima M Qjy

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Verified Reviewer
| map-marker Lisbon, Lisbon

Pedido nº 700182**** - compras pagas e não entregues

Exmos. Srs., Dos cinco artigos comprados e pagos apenas dois foram entregues. Já vos enviei mensagem no vosso aplicativo do serviço Costumer, mas não tive qualquer feedback. Apenas recebi os artigos nºs 449853****01 e 449853****04. Falta entregar três artigos ou devolver o valor pago. Sou vossa cliente há muitos anos em equipamentos de comercio tradicional e a qualidade dos vossos artigos, não merecem as falhas que o vosso costumer service está a evidenciar. Agradeço a V / melhor atenção e a consequente regularização desta situação. Na expetativa das vossas rápidas notícias, apresento os melhores cumprimentos, Maria de Fátima Magro
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Preferred solution: Let the company propose a solution

Sophea Grt
map-marker Luxembourg, Luxembourg

I sens m’y pourchasse tô wrong address

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I sent my purchases to the wrong address, how do I know where they are? and if I can recover until tomorrow, because I am traveling. I put number 32 but it was number 38 I wait Order: 561966**** Cristiane Gonçalves Silva
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Renu K Kdb

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Verified Reviewer
| map-marker Sacramento, California

916240****

Unable to locate women's wool cashmere sweater. Skew number 004196****. Cost $200.00. Size XS. What more can I write.
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Preferred solution: Purchase a product

Anonymous
map-marker Freetown, Western Area

To place order for leather large bellport tote

I want to place an order for leather large belfort tote colour truffle...but was not able due to the billing address. Sierra leone Freetown West Africa Shipping address 3105 Austin court Woodbridge Virginia
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david w Kcw

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Verified Reviewer

Poor quality sub-standard garments

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Bought some "earth" polos for over £80 each and after only 3, 30 degree washes they are bobbled, scruffy and unwearable !! Not the quality that used to be associated with this brand. Seems they are trading off legacy brand name and selling poor quality, rubbish at extortionate prices !Avoid
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Loss:
$250
Cons:
  • Poor quality products

Preferred solution: Let the company propose a solution

User's recommendation: Avoid Ralph Lauren garments - Quality is no longer there !

Jean marie M

Colis pas reçu pour hier qu’il dise que c’est délivré

J'ai pas reçu mon colis j'ai reçu l'e-mail que ils ont délivré hier le 11/12/21 malgré ça non vs pouvez ver pour moi ou et à quelle heure pdt ce temps hier j'étais à la maison ds votre e-mail pas de numéro de la la porte de la maison seulem
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Loss:
$156
Cons:
  • Neant

Preferred solution: Deliver product or service ordered

IndiaInk2020

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Verified Reviewer
| map-marker Los Angeles, California

Late delivery

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Delivery was late due to hurricane Ida. I was given 10% discount and expedited shipping and the pkg arrived 2 days later. Bravo, RL!
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User's recommendation: Shop RL

Min D

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

The brand now is discussing

Ralph Lauren - The brand now is discussing
Ralph Lauren - The brand now is discussing - Image 2
Ralph Lauren - The brand now is discussing - Image 3
Having trump in your designs is just horrible
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Loss:
$3000
Pros:
  • Although disapointing materials at times
Cons:
  • Lack of care

Preferred solution: Apology

User's recommendation: Don’t buy RL they are making trump propaganda

Dwayne N Gfo

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Verified Reviewer

Didn't receive my item

Didn't receive my item I tried to call no answer can't call over the weekend they need to change that
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Loss:
$119

Preferred solution: Full refund

Glenn M Qku

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Verified Reviewer
| map-marker Oxon Hill, Maryland

Didn’t honor your price on tags!

Ralph Lauren - Didn’t honor your price on tags!
Hello, my name is Glenn Miller. I normally shop at the Ralph Lauren store at Queenstown outlets in Md. This time I was with a coworker and went to Tanger outlets near the MGM. There were prices on some jeans that the manager wouldnt honor. I took pictures of them and showed them to the manager. I do shopping for all my Neices and nephews, sisters and brother and my daughter and grandkids as well as myself. I was there today 12-16-2020 at 12:30pm. With COVID everywhere and people not shopping I have been a loyal customer and what happened to the customer being right. I will send this to the BBB with a picture of the tags on the jeans and I hope to never shop at Ralph Lauren again.
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Pros:
  • Very upset
  • Never had a problem before

Preferred solution: Honor price and an apology!

User's recommendation: Don’t shop there if you won’t honor the prices.