Show reviews that mention
customer customer service store polo service quality money items order manager
Filter review

About the package I ordered

URGENT- My order no :561******** ordered placed on 04Dec and was stated deliver before/on 10Dec. Till to date, I didnt receive any shipment tracking or information that package had delivered or not. Kindly advise as I require it to deliver to the stated ship to address by 10Dec latest. Please help.
View full review
ID
#1728424 Review #1728424 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Dont suggest buying this product

What happened to the original polo fragrance,it used to last all day? I NOTICED
View full review
ID
#1719859 Review #1719859 is a subjective opinion of poster.
Product
Ralph Lauren Polo Perfume
Cons
  • Poor quality
Reason of review
Pricing issue
Loss
$100
Preferred solution
Full refund

I absolutely love the Ralph Lauren Brianne; especially, my female Ralph Lauren pajamas

My only disappointment in my Ralph Lauren pajamas that costed me over $200, and I save my money for three months to buy that pair of black & white wide stripes Ralph Lauren pajamas – they ended up ripping in the crotch area, in the washing machine, & I only washed my Ralph Lauren pajama set by itself. I was so sad & cried for a couple of weeks of it.
View full review
ID
#1718067 Review #1718067 is a subjective opinion of poster.
Product
Ralph Lauren Pajamas
Pros
  • Brand
  • I used to like it
  • Love the fabrics & the classy & classic designs
Reason of review
Bad quality
Loss
$207
Preferred solution
Let the company propose a solution

Dont bother

I drove to Maryville about 3 months ago and,noticed a huge mall. I went in and bought my daughter a 80.00 sweat jacket. She didnt like it,so i called sore. They said bring it back. I explained, I dont know what she did with reciept? No problem. I drive a hour there and he says, its on ssle mow, plus we had coupons for 25 percent off? Ralph lauren had jacket back and I was 50.00 in whole. NEVER AGAIN
View full review
ID
#1714708 Review #1714708 is a subjective opinion of poster.
Location
Lake Stevens, Washington
Service
Ralph Lauren Customer Care
I bought two shirts marked XL on Labor Day. I tried one on in the store and it fit,I took home twoXLs. It was too warm to wear them for a month so when it got cold iwore one and it fit,when i went to wear the third one it was way too small.I took it back to the store...
View full review
View full review
ID
#1710614 Review #1710614 is a subjective opinion of poster.
Location
Gloucester, New Jersey
Product
Ralph Lauren Shirt
Pros
  • I used to like it
Cons
  • Misrepresented item
  • Worst service ever
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Exchange for correct size

Please stop sending emails!

Operator at rl co. Said she would take care of this annoying problem. I appreciate her effort.
View full review
ID
#1666887 Review #1666887 is a subjective opinion of poster.
Location
Berlin, Maryland
Service
Ralph Lauren Customer Care

Why do you need my email address????

I purchased several items of clothing from the Ralph Lauren Factory Store in Charleston, SC. I came back to the store later that same day to return two of the items. I had my receipt with me and the clothes had all tags attached. The employee would not process the return without me providing an email address to them. There is nothing in their return policy saying this was their policy. This is an invasion of privacy and I will NEVER shop at their stores again.
View full review
ID
#1663648 Review #1663648 is a subjective opinion of poster.
Location
Mount Pleasant, South Carolina
Service
Ralph Lauren Customer Care

Racist employees

Ralph Lauren - Racist employees
An employee named Chris in the chesterfield Missouri store asked my wife if she could understand English (she’s a corporate attorney btw) and followed her and my kids around the store relentlessly claiming they were making a mess. I never let them out of arms length in public nor does my wife. When we asked to speak to his manager he continued lying saying he was the manager until he finally produced a manager for the store who was equally worthless. I called corporate and two weeks later still nothing. Screw polo never shopping there again
View full review
ID
#1655494 Review #1655494 is a subjective opinion of poster.
Service
Ralph Lauren Manager
Pros
  • I used to like it
Cons
  • Racist inept people that do not care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I have bought Polo shirts for a very long time and have not had any complaints until the last 3 or 4 years. I wear a lot of navy blue, black, and different shades of green. After a few months I start to see the color in the collars fading. When that happens you can`t...
View full review
View full review
ID
#1638766 Review #1638766 is a subjective opinion of poster.
Product
Ralph Lauren Shirt
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund

Replacement

Damaged underwear During Delivery Free Replacement My Email Is ChristianJDaniels@***.com
View full review
ID
#1634657 Review #1634657 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Pros
  • Very upset
Cons
  • Worst service ever
Reason of review
Warranty issue
Loss
$50
Preferred solution
Full refund

Fraud

I want to dispute transaction 29181****. It was not an authorized purchase on vanilla git card ************2680.
View full review
ID
#1631512 Review #1631512 is a subjective opinion of poster.
Location
Newark, New Jersey
Reason of review
Problems with payment

Can't find Chaps Petites

Update by user Aug 20, 2019

No. Everything that has happened is in my review.

Original review posted by user Aug 18, 2019
All the brick-and-mortar and online retailers listed at the chaps.com "where to buy" page have either stopped carrying Chaps Petites or only have old clearance items that no one wants. I have had numerous conversations on the Chaps and Ralph Lauren customer service numbers and they are not aware of the status of their own product lines. Two customer service advocates just did a Google Search. I want to give them my business but they don't know where their product is.
View full review
ID
#1627187 Review #1627187 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • Clothing styles and fit
Cons
  • Availability of chaps petites
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I did some shopping at the Riverhead Polo factory store. I couldn't find certain items in certain colors or size. I had to purchase the items on line in the store, the sales person didn't try to assist me to locate other colors, they weren't knowledgeable of the brand....
View full review
View full review
1 comment
#1725103

Do you know how foolish you appear by claiming that this is racial profiling? You are only ASSuming this is racial profiling.

You are the racist one.

The only way that people like you are going to stop playing the race card is if you are sued, deported and slapped across the face for the false claim. You are the only one that has an issue with your race.

ID
#1608432 Review #1608432 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Ralph Lauren Customer Care
Cons
  • Racial profiling
Reason of review
Poor customer service
Preferred solution
Apology

Cardboard Sheets

I recently purchased a set of Lauren Sheets After washing them twice in a row sleeping on them once got up and washed them again with detergent and softener and their still stiff like cardboard
View full review
1 comment
#1735366

I bought two sets of sheets and they were like cardboard and still are several months later. They also had an odor when I unpackaged them that took a couple washings in hot water and vinegar to remove. Not a happy customer.

ID
#1605737 Review #1605737 is a subjective opinion of poster.
Location
Fairfield, Connecticut
Product
Ralph Lauren Sheet Set
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution
This is a sad day. I used to be a huge polo fan, purchasing clothing on a regular basis. I went into the Outlet Store in Chesterfield, MO, with my family to shop and walked by 8 sales associates. Not one addressed me or greeted me. I was not dressed wearing my wealth...
View full review
View full review
ID
#1590372 Review #1590372 is a subjective opinion of poster.
Location
Roselle, Illinois
Service
Ralph Lauren Manager
Cons
  • Do not respond to customer complaints
  • Out of control management
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution