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My son bought a jacket costing £260 just over a year ago. He has hardly worn it and the zip has broken.

I emailed customer services and they said this is general wear and tear! This is ridiculous for the cost of the item! I have tried to fight the case but they are being most unhelpful!

Can’t believe a company charging so much for poor quality items of clothing don’t want to keep their customers happy! Most disappointed

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Anonymous
#1414970

Same thing here. Winter jacket costing over $250.00, I year old and the zipper is broken!

An expensive store with so called clothing (I noticed mostly made in China) and they can't guarantee their craftsmanship.

They should take a lesson from LLBean! I've spent literally thousands of dollars at Ralph Lauren and look what is I get in return.

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