They lie when they say they will call you back in a certain number of days and they just don't provide even half decent customer service at all. I wont be shopping and spending money at their brand ever again.
I even had one of my gift card balances wiped clean to zero after I left the store one day!
I have a print out sheet of its balance, and i just so HAPPENED to check the balance when I was in store next and thats how i found it was down to zero! I asked them to investigate if they could find out what happened (i swear to god i never spent it, nor did anyone else, it was sitting in my wallet for weeks) but their "investigation" turned up no results.
Straight up stole money from me. Unbelievable