They lie when they say they will call you back in a certain number of days and they just don't provide even half decent customer service at all. I wont be shopping and spending money at their brand ever again.
I even had one of my gift card balances wiped clean to zero after I left the store one day!
I have a print out sheet of its balance, and i just so HAPPENED to check the balance when I was in store next and thats how i found it was down to zero! I asked them to investigate if they could find out what happened (i swear to god i never spent it, nor did anyone else, it was sitting in my wallet for weeks) but their "investigation" turned up no results.
Straight up stole money from me. Unbelievable
Product or Service Mentioned: Ralph Lauren Manager.