Ralph Lauren Reviews and Complaints
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ISSUES RESOLVED
143
TOTAL REVIEWS
$9.6K
CLAIMED LOSSES
$260
AVG LOSS
20.1K
PAGE VIEWS
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Cons
- Quality and customer service
- Poor quality
- Racial profiling
Pros
- All the traditional classic polo shirts and color selection
- Cologne
- Brand
Latest review first
- Latest review first
- Most helpful reviews first
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Ralph Lauren - Cusromer service not helpful
website confusing and not accurate called customer service and received run around after 1/2 hour wait didn't have time to understand my issue and rushed me off phone stating when you get it return it to the store gave us no satisfaction or concern for the customer been a customer 40 years never experienced this type of behavior. It seemed like a bait and switch once they got the order it was up to the customer to correct their problem typing this is getting me even more frustrated {{Redacted}}
Review
Service
Reason of review
Poor customer service
I ordered a pair of faxon canvas low sneakers that were navy blue and lime green. I was originally happy with the purchase and started to wear the shoes out. But i had to stop wearing them because the soles of the shoes popped out and now do not stay in place. I had...
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Review
Reason of review
Damaged or defective
Loss
$65
Preferred solution
Let the company propose a solution
T-Shirt Review
Quality has become the worst. I bought two T shirts and it all had holes after first wash. This used to be the only brand I wear. However, I have to switch.
Review
I've been purchasing Ralph Lauren clothing for many years and it has been of good quality and comfort. However, 2 pairs of identical jeans were purchased in August and September 2016 from Ralph Lauren's uk online store. By November 2016 both pairs had developed tears...
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Review
Product
Reason of review
Bad quality
Ralph Lauren dress $159 and it faded first time I wore it
I purchased a Ralph Lauren dress for $159 and it faded the first time I wore it. The dress was black with white color panels across the top and down one side. The colors were different fabrics sewed together; the very popular color panel dresses. After I took off the dress I saw the black fabric had faded onto the white sleeve. It was marked washable dress so I washed it twice to see if the back would come off. But instead the black fabric bleed onto the white fabric making the white part all grey. It is terrible that this was not tested before these dresses were made and sold. Horrible!
Review
Product
Reason of review
Bad quality
Ralph Lauren in Hampshire, England - Loafers poor customer service
Purchased a pair of ladies loafers and the colour has come of the leather after only wearing them twice, no receipt but obviously RL as per labels etc., on and in shoes. Outlet store agreed they were faulty but not purchased at that outlet store. Wrote to customer services unable to assist as they only deal with RL retail stores not outlets and unable to point me in the right direction. Awful customer service, and return email no help what so ever. Waste of £109. Has anyone idea who to contact with regards to purchases at an outlet store.
Review
Product
Cons
- Poor quality
- Quality and customer service
Reason of review
Damaged or defective
Loss
$109
Preferred solution
Full refund
Tags
I went into Ralph Lauren store in Bicester Village today, as I approached the cashier to pay was pointed to the point to give my details, what language I wanted, what Country that I reside in, English and Briton, was then faced with purchase price and "denote to...
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Review
Service
Reason of review
Poor customer service
Preferred solution
remember to look after customers if you want them to stay loyal
After wearing and buy RL Polo shirts since I was five I have noticed in the past 3 years that the quality has gone to ***. I always wash them in delicate cycles and dry them by laying them over a chair. They use to last like 3 or 4 years tops, however now they barely...
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4 comments
Noticed Same thing with Jeans I have bought in Oct 2017. Wore once then had drycleaned. Net time I wore them they split at Rear Belt loop & Seams. Called customer service th...
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Review
Product
Cons
- Very poor quality clothing
Reason of review
Bad quality
Loss
$800
Dear Sir, i bought a few pairs of socks in Bloomindales in 10th of September. The first day i wore them, holes appeared on toes on one pair (both on left and right). I bought them in NYC. Now i am back in Bursa/Turkey. Other pairs do not seem to have any problems, yet...
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1 comment
now it is 4 pairs went in the waste basket.. 4x22= 88 usdcomplete waste..what a sad company..
Review
Product
Pros
- Brand
Cons
- Disappointed material
Reason of review
Bad quality
Loss
$22
Preferred solution
Let the company propose a solution
Tags
Ralph Lauren Shipping Service Review
I ordered 2 polo shirts and havent reieved them yet its been more than 10 days the shipment said they were delivered but no they were not i need shirts or my money back
Review
Service
Reason of review
Problem with delivery
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response from Ralph Lauren Bicester.Dear Kerri,Your email regarding a recent visit to the Ralph Lauren Menswear store in Bicester has been forwarded to me and I do hope that I...