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Ralph Lauren - Cusromer service not helpful

website confusing and not accurate called customer service and received run around after 1/2 hour wait didn't have time to understand my issue and rushed me off phone stating when you get it return it to the store gave us no satisfaction or concern for the customer been a customer 40 years never experienced this type of behavior. It seemed like a bait and switch once they got the order it was up to the customer to correct their problem typing this is getting me even more frustrated {{Redacted}}
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Review
#967706 Review #967706 is a subjective opinion of poster.
Reason of review
Poor customer service
2.9
Details
Ralph Lauren - Shoe sole
I ordered a pair of faxon canvas low sneakers that were navy blue and lime green. I was originally happy with the purchase and started to wear the shoes out. But i had to stop wearing them because the soles of the shoes popped out and now do not stay in place. I had...
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Review
#964985 Review #964985 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$65
Preferred solution
Let the company propose a solution

T-Shirt Review

2.1
Details
Quality has become the worst. I bought two T shirts and it all had holes after first wash. This used to be the only brand I wear. However, I have to switch.
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Review
#964077 Review #964077 is a subjective opinion of poster.
Ralph Lauren - Jeans developing tears by belt loops within 2-3 months and no refund
I've been purchasing Ralph Lauren clothing for many years and it has been of good quality and comfort. However, 2 pairs of identical jeans were purchased in August and September 2016 from Ralph Lauren's uk online store. By November 2016 both pairs had developed tears...
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Review
#958312 Review #958312 is a subjective opinion of poster.
Reason of review
Bad quality

Ralph Lauren dress $159 and it faded first time I wore it

I purchased a Ralph Lauren dress for $159 and it faded the first time I wore it. The dress was black with white color panels across the top and down one side. The colors were different fabrics sewed together; the very popular color panel dresses. After I took off the dress I saw the black fabric had faded onto the white sleeve. It was marked washable dress so I washed it twice to see if the back would come off. But instead the black fabric bleed onto the white fabric making the white part all grey. It is terrible that this was not tested before these dresses were made and sold. Horrible!
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Review
#949501 Review #949501 is a subjective opinion of poster.
Reason of review
Bad quality

Ralph Lauren in Hampshire, England - Loafers poor customer service

1.6
Details
Purchased a pair of ladies loafers and the colour has come of the leather after only wearing them twice, no receipt but obviously RL as per labels etc., on and in shoes. Outlet store agreed they were faulty but not purchased at that outlet store. Wrote to customer services unable to assist as they only deal with RL retail stores not outlets and unable to point me in the right direction. Awful customer service, and return email no help what so ever. Waste of £109. Has anyone idea who to contact with regards to purchases at an outlet store.
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Review
#947019 Review #947019 is a subjective opinion of poster.
Cons
  • Poor quality
  • Quality and customer service
Reason of review
Damaged or defective
Loss
$109
Preferred solution
Full refund
Tags
  • Customer Service and Delviery
  • Disappointing Material
  • Cheap Fabric
I went into Ralph Lauren store in Bicester Village today, as I approached the cashier to pay was pointed to the point to give my details, what language I wanted, what Country that I reside in, English and Briton, was then faced with purchase price and "denote to...
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1 comment
Anonymous
#1235325

response from Ralph Lauren Bicester.Dear Kerri,Your email regarding a recent visit to the Ralph Lauren Menswear store in Bicester has been forwarded to me and I do hope that I...

Review
#943844 Review #943844 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
remember to look after customers if you want them to stay loyal
1.0
Details
After wearing and buy RL Polo shirts since I was five I have noticed in the past 3 years that the quality has gone to ***. I always wash them in delicate cycles and dry them by laying them over a chair. They use to last like 3 or 4 years tops, however now they barely...
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4 comments
Anonymous
#1393522

Noticed Same thing with Jeans I have bought in Oct 2017. Wore once then had drycleaned. Net time I wore them they split at Rear Belt loop & Seams. Called customer service th...

Review
#943015 Review #943015 is a subjective opinion of poster.
Cons
  • Very poor quality clothing
Reason of review
Bad quality
Loss
$800
Dear Sir, i bought a few pairs of socks in Bloomindales in 10th of September. The first day i wore them, holes appeared on toes on one pair (both on left and right). I bought them in NYC. Now i am back in Bursa/Turkey. Other pairs do not seem to have any problems, yet...
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1 comment
Anonymous
#1238208

now it is 4 pairs went in the waste basket.. 4x22= 88 usdcomplete waste..what a sad company..

Review
#933756 Review #933756 is a subjective opinion of poster.
Pros
  • Brand
Cons
  • Disappointed material
Reason of review
Bad quality
Loss
$22
Preferred solution
Let the company propose a solution
Tags
  • Disappointing Material

Ralph Lauren Shipping Service Review

2.4
Details
I ordered 2 polo shirts and havent reieved them yet its been more than 10 days the shipment said they were delivered but no they were not i need shirts or my money back
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Review
#930528 Review #930528 is a subjective opinion of poster.
Reason of review
Problem with delivery