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customer customer service polo store service quality money items order shirt
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1.0
Details
After wearing and buy RL Polo shirts since I was five I have noticed in the past 3 years that the quality has gone to ***. I always wash them in delicate cycles and dry them by laying them over a chair. They use to last like 3 or 4 years tops, however now they barely...
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4 comments
Anonymous
#1393522

Noticed Same thing with Jeans I have bought in Oct 2017. Wore once then had drycleaned.

Net time I wore them they split at Rear Belt loop & Seams.

Called customer service they were of no help.. Purchased them ONLINE from RalpHlauren dot com too..

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ID
#943015 Review #943015 is a subjective opinion of poster.
Location
Round Rock, Texas
Product
Ralph Lauren Shirt
Cons
  • Very poor quality clothing
Reason of review
Bad quality
Loss
$800
Dear Sir, i bought a few pairs of socks in Bloomindales in 10th of September. The first day i wore them, holes appeared on toes on one pair (both on left and right). I bought them in NYC. Now i am back in Bursa/Turkey. Other pairs do not seem to have any problems, yet...
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1 comment
Anonymous
#1238208

now it is 4 pairs went in the waste basket.. 4x22= 88 usd

complete waste..what a sad company..

ID
#933756 Review #933756 is a subjective opinion of poster.
Location
New York, New York
Product
Ralph Lauren Socks
Pros
  • Brand
Cons
  • Disappointed material
Reason of review
Bad quality
Loss
$22
Preferred solution
Let the company propose a solution

Ralph Lauren Shipping Service Review

2.1
Details
I ordered 2 polo shirts and havent reieved them yet its been more than 10 days the shipment said they were delivered but no they were not i need shirts or my money back
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ID
#930528 Review #930528 is a subjective opinion of poster.
Location
Pearland, Texas
Service
Ralph Lauren Shipping Service
Reason of review
Problem with delivery
1.0
Details
Not a friendly environment.... Went to the outlet especifically to use my coupon but the associate will not accept any of them. The 30% friends n family is only online and the 20% expired. I had to search my texts/email for a current one! I know every store has...
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1 comment
Anonymous
#1230512

That's not the customer service reps choice. It's a company thing. Unfortunately, yes, those coupons will have expiration dates, but it's not their choice to have a system in front of them that will say "no you cant use that." Keep it in mind when you're shopping that it's not always the person you're seeing, but the people you'll never see.

ID
#927946 Review #927946 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Ralph Lauren Coupon
Reason of review
Poor customer service

*** quality

1.3
Details
Ralph Lauren clothing is *** quality. I just ordered two dresses online and they were delivered today and are terrible terrible quality. One of them is literally pulling apart at the seams already and I haven't even tried it on, the quality of the fabric is horrendous. And both of them have very bad design problems, for example one had buttons all the way down the front and the line of buttons is so crooked that there are gaps that show my stomach. the dress is NOT too small, it's just so poorly made you'd think it was made by someone who is just learning how to sew. i have never written any type of complain for anything online before in my life, but i can't believe the Ralph Lauren can charge the prices they charge for their clothes and then skimp so badly on quality. Its terrible, I will never buy another article of clothes from them again
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ID
#927765 Review #927765 is a subjective opinion of poster.
Location
Brooklyn, New York
Product
Ralph Lauren Dress
Cons
  • Very poor quality clothing
Reason of review
Bad quality
Preferred solution
Full refund

Shirts Don't Hold Up

2.6
Details
I had purchased well over 200 dress and casual shirts over the past 40 years and was basically a one brand (Ralph Lauren) shopper for shirts. About five years ago I began to notice my shirts were not wearing well any more. Collars and cuffs began to fray very quickly compared to previously purchased shirts. So I began to pay close attention to the way they wore out. For the past three years I have been purchasing shirts from other brands. Tommy Hilfiger, Tommy Bahama, and Perry Ellis. All of those shirts remain intact without any fraying. Several recently purchased Ralph Lauren shirts have begun to show signs of wear over that same period. So, I have become very upset about the waste of my funds spent on purchasing your shirts. Currently, I have at least ten Ralph Lauren shirts that have worn out in spots that make them basically work around the house shirts. When I compare other brands with yours, your shirts lose the comparison. Therefore, after over 30 years of total brand loyalty I am now no longer going to purchase any Ralph Lauren clothing. I am very disappointed in how you have obviously let product quality go south so you can make more profit. Well, you did for awhile from me, but no more.
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2 comments
Anonymous
#1228737

The same thing has happened with me. Did you have any luck getting customer service to replace the shirts? I can't even get through to anyone at their customer service line!

Anonymous
#1210791

I agree totally. The middle button hole on many of my pricey Ralph Lauren golf polo shirts no longer keeps the button in place! Customer Service at Lauren's would do nothing,,not interested in seeing the goods, no offer to tighten the button hole, Nothing,This is a good for nothing service!

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ID
#894083 Review #894083 is a subjective opinion of poster.
Location
Birmingham, Michigan
Product
Ralph Lauren Shirt
Cons
  • Poor quality
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution

Polo Ralph Lauren Shirt Review

Would not allow me to use coupon
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ID
#892847 Review #892847 is a subjective opinion of poster.
Location
Sunrise, Florida
Reason of review
Poor customer service

Review in Footwear and Clothing category from London, London

1.0
Details
I placed an order. I have got confirmation from them about my order and said they will process it. Next day I have got call that item is not in stock anymore as payment was authorised a bit late. When I placed an order online money has been deducted straightaway from my account. As when it divert to payment section bank allow the authorisation and then they confirm the order if bank wouldn't allow authorisation then they wouldn't confirm order. Clearly they are lying to me. So annoyed. Don't ever shop from Ralph Lauren. Very bad customer service
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ID
#889459 Review #889459 is a subjective opinion of poster.
Location
London, England
Reason of review
Order processing issue

Ralph Lauren Shirt Review from Hillsborough Township, New Jersey

1.1
Details
Purchased a mens dress shirt the other day. Original cost $145, although i bought it on sale. Anxious to wear it so popped it into the washing machine but forgot to *** the blue hang tag label. Well..blue dye from the *** label ran and ruined the shirt. I admit was dumb of me to forget to take the price and label off but have done this many times with other brands. Honestly what *** at ralph lauren designed label tags that run blue dye. I am sure i am not the first to forget a label removal . I contacted the company for any help or advice and to alert them that their tags ruin clothes. Obviously werent concerned or this review would be going another direction. Now have a very expensive rag
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ID
#887512 Review #887512 is a subjective opinion of poster.
Location
Hillsborough Township, New Jersey
Product
Ralph Lauren Shirt
Cons
  • Quality and customer service
Reason of review
Bad quality

Ralph Lauren Shirt Review from Northbrook, Illinois

3.9
Details
White tees material has gone downhill, thin and poor fitting. A short sleve shirt color rubbed off-never seen that before. The dye used is garbage. Dress khaki waist of 34 is not consistent with their jeans. There is probably a 2 inch difference between the two. Polo shirt- i like them but a mesh big pony polo i own is not the same material as the others. The mesh seemed to be way to tightly woven that i cant manuver in it. It pulls on me when i move around, very constricting. Not surprised why the stock is down in the past few years......people dont want to buy *** quality for a big price.
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ID
#883765 Review #883765 is a subjective opinion of poster.
Location
Northbrook, Illinois
Product
Ralph Lauren Shirt
Reason of review
Bad quality

Ralph Lauren Shoes Review from Miami, Florida

Bought these shoes less than 6 months ago only wear them when going out.not to work,not everyday just casually out and about in my opinion your shoes are overpriced and junk my wife also bought a pair last year and the same thing happened to hers. We have bought shoes from walmart for the sole purpose of wearing them to work and there product last longer and way cheaper .my suggestion to you is make a better product for your high dollars shoes or drop the price to ten dollars for the shoes you sell
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ID
#881889 Review #881889 is a subjective opinion of poster.
Location
Miami, Florida
Product
Ralph Lauren Shoes
Reason of review
Pricing issue

Spanish Flag in Barcelona Ralph Polo shirt

2.7
Details
I bought a Ralph Polo Barcelona shirt and unfortunately it had the Spanish flag instead of the Catalan Flag (the online picture was not clear). It is disgraceful. I had to return it. May be some uniformed or "mesetarian" (plateau) people like to have a Barcelona shirt with a Spanish flag, but the vast majority of the Catalan people prefer the Catalan flag, la senyera. I really hope that one day Ralph Polo will make a Barcelona or Catalonia shirt with the Catalan flag, it bet it would sell in the tens of thousands in Catalonia. If someone from markerting is reading, please make the suggestion and you will get a bonus, but do not distribute the shirt in the rest of Spain. Alexandre Valert, Massachuusetts.
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ID
#881369 Review #881369 is a subjective opinion of poster.
Location
Andover, Massachusetts
Product
Ralph Lauren Shirt
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Polo clothes stain child's skin

1.0
Details
Polo clothes stain child's skin. We had a shirt for our baby from Ralph Lauren the red label inside leaked bright red dye and stain the child's skin it stayed on for 2 days and despite bathing 4 time the dye remained. Their customer service has been disgusting and having been a loyal customer for 15 years will now be boycotting the brand. Ithink the quality has been going down hill for the last few years anyway. If compare my older Ralph Lauren clothing to the newer equivalent the quality and fabric seems of a lower quality and seems to fade and not last as long. Over priced garbage and their attitude to a new born was disgusting.
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ID
#876843 Review #876843 is a subjective opinion of poster.
Location
Brisbane, Queensland
Reason of review
Bad quality
Loss
$1200

Ralph Lauren Shirt Review

Ralph Lauren - Simple Review #1465057553
Holes appear on two sweaters some shorts n shirts in polo ....other brands i dont have a problem with
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ID
#859827 Review #859827 is a subjective opinion of poster.
Location
Blytheville, Arkansas
Product
Ralph Lauren Shirt
Reason of review
Damaged or defective

Ralph Lauren Jacket Review

2.5
Details
Hi bought 2 jackets out off house of frazer in belfast lovley coats ibought one blue one black they cost £300 for 2 very dissapointment with black one i have only wore it twice and zip broke i took it to menders but they said zip they would replace it with would not be as good so i did not bother getting it done no problem with blue one as iwear it all the time it would have been nice if black one was as good as blue one itook it back to house of frazer but could not find recieptthey said they could do nothing to help as i am disabled it took me an oftel long time to save up to get coats is there any way you could change coat as it would very much appreached if not i will be stuck with coat that will be no good to me would there be any change replying to this text message as i have no other way of getting in touch hope you can help and my be replace for new one it would be very nice to be able to have the choice of haveing 2 coats to choose from rather than one thanks very much for you timeif you can not help thanks any way for you time my email address is adriankane29@***.com or telephone 0792657**** thank you
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ID
#849876 Review #849876 is a subjective opinion of poster.
Location
Belfast, Belfast
Product
Ralph Lauren Jacket
Reason of review
Bad quality