Ralph Lauren
Reviews and Complaints
17.8K
CLAIMED LOSSES
169
TOTAL REVIEWS
24.7K
PAGE VIEWS
Ralph Lauren Reviews
Ralph Lauren Customer Care Review
Terrible service from management dealing with issue .
ID
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
Cusromer service not helpful
website confusing and not accurate called customer service and received run around after 1/2 hour wait didn't have time to understand my issue and rushed me off phone stating when you get it return it to the store gave us no satisfaction or concern for the customer been a customer 40 years never experienced this type of behavior. It seemed like a bait and switch once they got the order it was up to the customer to correct their problem typing this is getting me even more frustrated {{Redacted}}
ID
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
I ordered a pair of faxon canvas low sneakers that were navy blue and lime green. I was originally happy with the purchase and started to wear the shoes out. But i had to stop wearing them because the soles of the shoes popped out and now do not stay in place. I had...
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ID
Reason of review
Damaged or defective
Loss
$65
Preferred solution
Let the company propose a solution
T-Shirt Review
Quality has become the worst. I bought two T shirts and it all had holes after first wash. This used to be the only brand I wear. However, I have to switch.
ID
I've been purchasing Ralph Lauren clothing for many years and it has been of good quality and comfort. However, 2 pairs of identical jeans were purchased in August and September 2016 from Ralph Lauren's uk online store. By November 2016 both pairs had developed tears...
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ID
Product
Ralph Lauren Jeans
Reason of review
Bad quality
Ralph Lauren dress $159 and it faded first time I wore it
I purchased a Ralph Lauren dress for $159 and it faded the first time I wore it. The dress was black with white color panels across the top and down one side. The colors were different fabrics sewed together; the very popular color panel dresses. After I took off the dress I saw the black fabric had faded onto the white sleeve. It was marked washable dress so I washed it twice to see if the back would come off. But instead the black fabric bleed onto the white fabric making the white part all grey. It is terrible that this was not tested before these dresses were made and sold. Horrible!
ID
Location
College Park, Maryland
Product
Ralph Lauren Dress
Reason of review
Bad quality
New Reviewer
Loafers poor customer service
Purchased a pair of ladies loafers and the colour has come of the leather after only wearing them twice, no receipt but obviously RL as per labels etc., on and in shoes. Outlet store agreed they were faulty but not purchased at that outlet store. Wrote to customer services unable to assist as they only deal with RL retail stores not outlets and unable to point me in the right direction. Awful customer service, and return email no help what so ever. Waste of £109. Has anyone idea who to contact with regards to purchases at an outlet store.
ID
Location
Hampshire, England
Product
Ralph Lauren Loafers
Cons
- Quality and customer service
- Poor quality
Reason of review
Damaged or defective
Loss
$109
Preferred solution
Full refund
New Reviewer
Interragation by cashier
I went into Ralph Lauren store in Bicester Village today, as I approached the cashier to pay was pointed to the point to give my details, what language I wanted, what Country that I reside in, English and Briton, was then faced with purchase price and "denote to charity" - no name of charity, and also asking for Euros, as consideration declined as i would be charge, conversion charge from Euros into Pounds, plus a transaction charge. The girl then responded, "oh you dont wish to denote to charity" and let everyone in the *** behind me hear, WHY should i have to justify myself to anyone about my decision on denotation to charity? then when my transaction was going through she decided to start folding shirts, so long that i was going to lean over counter and take receipt from the PDQ machine. What ever happened to "customer comes first" and look after your customers, there are plenty of other shops and stores that would be happy to take my money
1 comment
ID
Location
Bicester, England
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
Preferred solution
remember to look after customers if you want them to stay loyal
New Reviewer
After wearing and buy RL Polo shirts since I was five I have noticed in the past 3 years that the quality has gone to ***. I always wash them in delicate cycles and dry them by laying them over a chair. They use to last like 3 or 4 years tops, however now they barely...
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4 comments
PissedConsumer1393522
#1393522
Noticed Same thing with Jeans I have bought in Oct 2017. Wore once then had drycleaned.
Net time I wore them they split at Rear Belt loop & Seams.
Called customer service they were of no help.. Purchased them ONLINE from RalpHlauren dot com too..
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ID
Location
Round Rock, Texas
Product
Ralph Lauren Shirt
Cons
- Very poor quality clothing
Reason of review
Bad quality
Loss
$800
New Reviewer
Dear Sir, i bought a few pairs of socks in Bloomindales in 10th of September. The first day i wore them, holes appeared on toes on one pair (both on left and right). I bought them in NYC. Now i am back in Bursa/Turkey. Other pairs do not seem to have any problems, yet...
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1 comment
PissedConsumer1238208
#1238208
now it is 4 pairs went in the waste basket.. 4x22= 88 usd
complete waste..what a sad company..
ID
Location
New York, New York
Product
Ralph Lauren Socks
Pros
- Brand
Cons
- Disappointed material
Reason of review
Bad quality
Loss
$22
Preferred solution
Let the company propose a solution
Ralph Lauren Shipping Service Review
I ordered 2 polo shirts and havent reieved them yet its been more than 10 days the shipment said they were delivered but no they were not i need shirts or my money back
ID
Location
Pearland, Texas
Service
Ralph Lauren Shipping Service
Reason of review
Problem with delivery
Not a friendly environment.... Went to the outlet especifically to use my coupon but the associate will not accept any of them. The 30% friends n family is only online and the 20% expired. I had to search my texts/email for a current one! I know every store has...
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1 comment
PissedConsumer1230512
#1230512
That's not the customer service reps choice. It's a company thing. Unfortunately, yes, those coupons will have expiration dates, but it's not their choice to have a system in front of them that will say "no you cant use that." Keep it in mind when you're shopping that it's not always the person you're seeing, but the people you'll never see.
ID
Location
Chicago, Illinois
Product
Ralph Lauren Coupon
Reason of review
Poor customer service
*** quality
Ralph Lauren clothing is *** quality. I just ordered two dresses online and they were delivered today and are terrible terrible quality. One of them is literally pulling apart at the seams already and I haven't even tried it on, the quality of the fabric is horrendous. And both of them have very bad design problems, for example one had buttons all the way down the front and the line of buttons is so crooked that there are gaps that show my stomach. the dress is NOT too small, it's just so poorly made you'd think it was made by someone who is just learning how to sew. i have never written any type of complain for anything online before in my life, but i can't believe the Ralph Lauren can charge the prices they charge for their clothes and then skimp so badly on quality. Its terrible, I will never buy another article of clothes from them again
ID
Location
Brooklyn, New York
Product
Ralph Lauren Dress
Cons
- Very poor quality clothing
Reason of review
Bad quality
Preferred solution
Full refund
New Reviewer
Shirts Don't Hold Up
I had purchased well over 200 dress and casual shirts over the past 40 years and was basically a one brand (Ralph Lauren) shopper for shirts. About five years ago I began to notice my shirts were not wearing well any more. Collars and cuffs began to fray very quickly compared to previously purchased shirts. So I began to pay close attention to the way they wore out. For the past three years I have been purchasing shirts from other brands. Tommy Hilfiger, Tommy Bahama, and Perry Ellis. All of those shirts remain intact without any fraying. Several recently purchased Ralph Lauren shirts have begun to show signs of wear over that same period. So, I have become very upset about the waste of my funds spent on purchasing your shirts. Currently, I have at least ten Ralph Lauren shirts that have worn out in spots that make them basically work around the house shirts. When I compare other brands with yours, your shirts lose the comparison. Therefore, after over 30 years of total brand loyalty I am now no longer going to purchase any Ralph Lauren clothing. I am very disappointed in how you have obviously let product quality go south so you can make more profit. Well, you did for awhile from me, but no more.
2 comments
ID
Location
Birmingham, Michigan
Product
Ralph Lauren Shirt
Cons
- Poor quality
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Polo Ralph Lauren Shirt Review
Would not allow me to use coupon
ID
Location
Sunrise, Florida
Reason of review
Poor customer service
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response from Ralph Lauren Bicester.
Dear Kerri,
Your email regarding a recent visit to the Ralph Lauren Menswear store in Bicester has been forwarded to me and I do hope that I am able to offer some help in resolving the matter.
It is our primary concern that all our customers have a most enjoyable shopping experience and feel satisfied with the service they receive, and so a great deal of emphasis is always placed on service both on the shop floor and at the point of sale. With this in mind I am very sorry indeed to hear that this was not your experience, and I wonder if you would be kind enough to forward me the cashier number from your receipt so that we are able to identify the individual in question and make sure that these areas of service are refreshed and reinforced to avoid any further incidents.
This would be most helpful indeed.
With regard to the use of the iPad at the point of sale I have investigated this in order to better understand the issues you have mentioned and I hope that I will be able to explain a little of how this works.
At the point in the transaction when a customer is given the option to chose to either make a donation or not, there is no indication of the specific charity. However as soon as either option is taken, the Royal Marsden Cancer Charity is shown on the screen. So even when a customer chooses not to make a donation, the Charity information is still shown along with a chance to request further details. The donation of £1 does indeed appear on the screen as 1 Euro and I am extremely sorry for any confusion this may have caused, however this is due to the fact that our European Head Office is in Geneva and the majority of stores within the region will be using the Euro as a currency.
Had you opted to make a donation this would naturally have been explained to you but I do appreciate that in the circumstances, as you had decided not to, this was not explained.
Regrettably I am of course not in a position to comment on any conversations you may have had with your cashier, but although I am certain that there was no intention to offend, I would like to offer my sincere apologies if this did not appear to be the case at the time and I do assure you that the matter will be investigated. If you would like to discuss this issue further do please let me know when might be a convenient time to call and I will be more than happy to speak to you in person regarding this matter.