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Ralph Lauren
Reviews and Complaints
T-Shirt Review
Ralph Lauren dress $159 and it faded first time I wore it
Loafers poor customer service
- Quality and customer service
- Poor quality
Interragation by cashier
Noticed Same thing with Jeans I have bought in Oct 2017. Wore once then had drycleaned.
Net time I wore them they split at Rear Belt loop & Seams.
Called customer service they were of no help.. Purchased them ONLINE from RalpHlauren dot com too..
- Very poor quality clothing
now it is 4 pairs went in the waste basket.. 4x22= 88 usd
complete waste..what a sad company..
- Brand
- Disappointed material
Ralph Lauren Shipping Service Review
That's not the customer service reps choice. It's a company thing. Unfortunately, yes, those coupons will have expiration dates, but it's not their choice to have a system in front of them that will say "no you cant use that." Keep it in mind when you're shopping that it's not always the person you're seeing, but the people you'll never see.
*** quality
- Very poor quality clothing
Shirts Don't Hold Up
- Poor quality
Polo Ralph Lauren Shirt Review
Review in Footwear and Clothing category from London, London
Ralph Lauren Shirt Review from Hillsborough Township, New Jersey
- Quality and customer service
Ralph Lauren Shirt Review from Northbrook, Illinois
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response from Ralph Lauren Bicester.
Dear Kerri,
Your email regarding a recent visit to the Ralph Lauren Menswear store in Bicester has been forwarded to me and I do hope that I am able to offer some help in resolving the matter.
It is our primary concern that all our customers have a most enjoyable shopping experience and feel satisfied with the service they receive, and so a great deal of emphasis is always placed on service both on the shop floor and at the point of sale. With this in mind I am very sorry indeed to hear that this was not your experience, and I wonder if you would be kind enough to forward me the cashier number from your receipt so that we are able to identify the individual in question and make sure that these areas of service are refreshed and reinforced to avoid any further incidents.
This would be most helpful indeed.
With regard to the use of the iPad at the point of sale I have investigated this in order to better understand the issues you have mentioned and I hope that I will be able to explain a little of how this works.
At the point in the transaction when a customer is given the option to chose to either make a donation or not, there is no indication of the specific charity. However as soon as either option is taken, the Royal Marsden Cancer Charity is shown on the screen. So even when a customer chooses not to make a donation, the Charity information is still shown along with a chance to request further details. The donation of £1 does indeed appear on the screen as 1 Euro and I am extremely sorry for any confusion this may have caused, however this is due to the fact that our European Head Office is in Geneva and the majority of stores within the region will be using the Euro as a currency.
Had you opted to make a donation this would naturally have been explained to you but I do appreciate that in the circumstances, as you had decided not to, this was not explained.
Regrettably I am of course not in a position to comment on any conversations you may have had with your cashier, but although I am certain that there was no intention to offend, I would like to offer my sincere apologies if this did not appear to be the case at the time and I do assure you that the matter will be investigated. If you would like to discuss this issue further do please let me know when might be a convenient time to call and I will be more than happy to speak to you in person regarding this matter.