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Ralph Lauren - Cheating online coustomers

1.0
Details
i have payed four items around 170 Australia Dollars and i have not received the three items after 30 working days. I am so disappointed and angry that i would not use any of the raoph lauren products again in my life. it is a cheating company. Transaction No.: Poload100513527 Serial ID(60289): N2016111810035032719338 Transaction Amount: AUD 81.27 Transaction Date : 18 Nov 2016 GMT Another Order #Poload100513512 (placed on November 17, 2016 5:19:13 AM PST) This is the email i received hanks for your order, you have succeeded in paying for it! This email contains important information regarding your recent purchase– please save it for references. Transaction No.: Poload100513527 Serial ID(60289): N2016111810035032719338 Transaction Amount: AUD 81.27 Transaction Date : 18 Nov 2016 GMT Description on your billing statement by : Gpay*bulthcompancege (Please kindly note the billing information here is just as a unified payee's name for us which will be shown on your billing statement, Please refer to the website you placed this order for the actual transaction. If any mismatched information you received ,please feel free to contact us.) Note: Regarding to the shipping information, it will be sent automatically to your mailbox. And your order will be delivered within 3 to 30 working days. If you can't receive it in time, please feel free to contact us. If there's any question about the ship date,order quality,cancellations,etc. we suggest you to send inquiries to our after-sales customer service directly to save your time(there is always an email address/"contact us" button on the website), If you couldn't get a reply from them in time, kindly feel free to contact us based on THIS email,it is easier for our action. We value your business,Should you have any concern about this transaction, particularly when you are in DISPUTE with our after-sales department, we look forward to being of help to you. Sincerely, Customer Service Management Center
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ID
#977182 Review #977182 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Cons
  • Nightmare customer service
Reason of review
Problem with delivery
Loss
$190
Preferred solution
Let the company propose a solution

Ralph Lauren Shirt Review

The polo shirts I bought have the buttons popping open when I wear it. It's an embarrassment. Can you please help in this matter.
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ID
#974888 Review #974888 is a subjective opinion of poster.
Product
Ralph Lauren Shirt
Reason of review
Damaged or defective

Ralph Lauren Customer Care Review

Terrible service from management dealing with issue .
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ID
#970321 Review #970321 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service

Ralph Lauren - Cusromer service not helpful

website confusing and not accurate called customer service and received run around after 1/2 hour wait didn't have time to understand my issue and rushed me off phone stating when you get it return it to the store gave us no satisfaction or concern for the customer been a customer 40 years never experienced this type of behavior. It seemed like a bait and switch once they got the order it was up to the customer to correct their problem typing this is getting me even more frustrated {{Redacted}}
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ID
#967706 Review #967706 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
2.9
Details
Ralph Lauren - Shoe sole
I ordered a pair of faxon canvas low sneakers that were navy blue and lime green. I was originally happy with the purchase and started to wear the shoes out. But i had to stop wearing them because the soles of the shoes popped out and now do not stay in place. I had...
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ID
#964985 Review #964985 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$65
Preferred solution
Let the company propose a solution

T-Shirt Review

2.2
Details
Quality has become the worst. I bought two T shirts and it all had holes after first wash. This used to be the only brand I wear. However, I have to switch.
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ID
#964077 Review #964077 is a subjective opinion of poster.
Ralph Lauren - Jeans developing tears by belt loops within 2-3 months and no refund
I've been purchasing Ralph Lauren clothing for many years and it has been of good quality and comfort. However, 2 pairs of identical jeans were purchased in August and September 2016 from Ralph Lauren's uk online store. By November 2016 both pairs had developed tears...
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ID
#958312 Review #958312 is a subjective opinion of poster.
Product
Ralph Lauren Jeans
Reason of review
Bad quality

Ralph Lauren dress $159 and it faded first time I wore it

I purchased a Ralph Lauren dress for $159 and it faded the first time I wore it. The dress was black with white color panels across the top and down one side. The colors were different fabrics sewed together; the very popular color panel dresses. After I took off the dress I saw the black fabric had faded onto the white sleeve. It was marked washable dress so I washed it twice to see if the back would come off. But instead the black fabric bleed onto the white fabric making the white part all grey. It is terrible that this was not tested before these dresses were made and sold. Horrible!
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ID
#949501 Review #949501 is a subjective opinion of poster.
Location
College Park, Maryland
Product
Ralph Lauren Dress
Reason of review
Bad quality

Ralph Lauren - Loafers poor customer service

1.3
Details
Purchased a pair of ladies loafers and the colour has come of the leather after only wearing them twice, no receipt but obviously RL as per labels etc., on and in shoes. Outlet store agreed they were faulty but not purchased at that outlet store. Wrote to customer services unable to assist as they only deal with RL retail stores not outlets and unable to point me in the right direction. Awful customer service, and return email no help what so ever. Waste of £109. Has anyone idea who to contact with regards to purchases at an outlet store.
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ID
#947019 Review #947019 is a subjective opinion of poster.
Location
Hampshire, England
Product
Ralph Lauren Loafers
Cons
  • Poor quality
  • Quality and customer service
Reason of review
Damaged or defective
Loss
$109
Preferred solution
Full refund

Ralph Lauren - Interragation by cashier

I went into Ralph Lauren store in Bicester Village today, as I approached the cashier to pay was pointed to the point to give my details, what language I wanted, what Country that I reside in, English and Briton, was then faced with purchase price and "denote to charity" - no name of charity, and also asking for Euros, as consideration declined as i would be charge, conversion charge from Euros into Pounds, plus a transaction charge. The girl then responded, "oh you dont wish to denote to charity" and let everyone in the *** behind me hear, WHY should i have to justify myself to anyone about my decision on denotation to charity? then when my transaction was going through she decided to start folding shirts, so long that i was going to lean over counter and take receipt from the PDQ machine. What ever happened to "customer comes first" and look after your customers, there are plenty of other shops and stores that would be happy to take my money
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1 comment
Anonymous
#1235325

response from Ralph Lauren Bicester.

Dear Kerri,

Your email regarding a recent visit to the Ralph Lauren Menswear store in Bicester has been forwarded to me and I do hope that I am able to offer some help in resolving the matter.

It is our primary concern that all our customers have a most enjoyable shopping experience and feel satisfied with the service they receive, and so a great deal of emphasis is always placed on service both on the shop floor and at the point of sale. With this in mind I am very sorry indeed to hear that this was not your experience, and I wonder if you would be kind enough to forward me the cashier number from your receipt so that we are able to identify the individual in question and make sure that these areas of service are refreshed and reinforced to avoid any further incidents.

This would be most helpful indeed.

With regard to the use of the iPad at the point of sale I have investigated this in order to better understand the issues you have mentioned and I hope that I will be able to explain a little of how this works.

At the point in the transaction when a customer is given the option to chose to either make a donation or not, there is no indication of the specific charity. However as soon as either option is taken, the Royal Marsden Cancer Charity is shown on the screen. So even when a customer chooses not to make a donation, the Charity information is still shown along with a chance to request further details. The donation of £1 does indeed appear on the screen as 1 Euro and I am extremely sorry for any confusion this may have caused, however this is due to the fact that our European Head Office is in Geneva and the majority of stores within the region will be using the Euro as a currency.

Had you opted to make a donation this would naturally have been explained to you but I do appreciate that in the circumstances, as you had decided not to, this was not explained.

Regrettably I am of course not in a position to comment on any conversations you may have had with your cashier, but although I am certain that there was no intention to offend, I would like to offer my sincere apologies if this did not appear to be the case at the time and I do assure you that the matter will be investigated. If you would like to discuss this issue further do please let me know when might be a convenient time to call and I will be more than happy to speak to you in person regarding this matter.

ID
#943844 Review #943844 is a subjective opinion of poster.
Location
Bicester, England
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
Preferred solution
remember to look after customers if you want them to stay loyal
1.0
Details
After wearing and buy RL Polo shirts since I was five I have noticed in the past 3 years that the quality has gone to ***. I always wash them in delicate cycles and dry them by laying them over a chair. They use to last like 3 or 4 years tops, however now they barely...
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4 comments
Anonymous
#1393522

Noticed Same thing with Jeans I have bought in Oct 2017. Wore once then had drycleaned.

Net time I wore them they split at Rear Belt loop & Seams.

Called customer service they were of no help.. Purchased them ONLINE from RalpHlauren dot com too..

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ID
#943015 Review #943015 is a subjective opinion of poster.
Location
Round Rock, Texas
Product
Ralph Lauren Shirt
Cons
  • Very poor quality clothing
Reason of review
Bad quality
Loss
$800
Dear Sir, i bought a few pairs of socks in Bloomindales in 10th of September. The first day i wore them, holes appeared on toes on one pair (both on left and right). I bought them in NYC. Now i am back in Bursa/Turkey. Other pairs do not seem to have any problems, yet...
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1 comment
Anonymous
#1238208

now it is 4 pairs went in the waste basket.. 4x22= 88 usd

complete waste..what a sad company..

ID
#933756 Review #933756 is a subjective opinion of poster.
Location
New York, New York
Product
Ralph Lauren Socks
Pros
  • Brand
Cons
  • Disappointed material
Reason of review
Bad quality
Loss
$22
Preferred solution
Let the company propose a solution

Ralph Lauren Shipping Service Review

2.1
Details
I ordered 2 polo shirts and havent reieved them yet its been more than 10 days the shipment said they were delivered but no they were not i need shirts or my money back
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ID
#930528 Review #930528 is a subjective opinion of poster.
Location
Pearland, Texas
Service
Ralph Lauren Shipping Service
Reason of review
Problem with delivery
1.0
Details
Not a friendly environment.... Went to the outlet especifically to use my coupon but the associate will not accept any of them. The 30% friends n family is only online and the 20% expired. I had to search my texts/email for a current one! I know every store has...
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1 comment
Anonymous
#1230512

That's not the customer service reps choice. It's a company thing. Unfortunately, yes, those coupons will have expiration dates, but it's not their choice to have a system in front of them that will say "no you cant use that." Keep it in mind when you're shopping that it's not always the person you're seeing, but the people you'll never see.

ID
#927946 Review #927946 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Ralph Lauren Coupon
Reason of review
Poor customer service

Ralph Lauren - *** quality

1.3
Details
Ralph Lauren clothing is *** quality. I just ordered two dresses online and they were delivered today and are terrible terrible quality. One of them is literally pulling apart at the seams already and I haven't even tried it on, the quality of the fabric is horrendous. And both of them have very bad design problems, for example one had buttons all the way down the front and the line of buttons is so crooked that there are gaps that show my stomach. the dress is NOT too small, it's just so poorly made you'd think it was made by someone who is just learning how to sew. i have never written any type of complain for anything online before in my life, but i can't believe the Ralph Lauren can charge the prices they charge for their clothes and then skimp so badly on quality. Its terrible, I will never buy another article of clothes from them again
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ID
#927765 Review #927765 is a subjective opinion of poster.
Location
Brooklyn, New York
Product
Ralph Lauren Dress
Cons
  • Very poor quality clothing
Reason of review
Bad quality
Preferred solution
Full refund