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Update by user Mar 28, 2017

Ralph Lauren was one time some of the best clothing and customer service was incredible, it is not that today, when you call and deal with customer service the people are not knowledgeable about their job, this isn't what's going to make any company better in the long...

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ID
#1026149 Review #1026149 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Order processing issue

NO WARRANTY

Do not buy any items that has zippers ! They have very poor quality zippers. I bought a vest and after a few use zipper broke. When I called customer service they said i must pay for the zipper repair 55 dollars. I was shocked to hear this. It was defected item and they want you to pay for repair. I would never buy anything from them ever again. *** rude company no warranty no guarantee no nothing. You will lose your money if you shop there. Zippers has very poor quality. They don't fix it or replace it if its breaks. You are on your own if something go wrong with the item.
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ID
#1016377 Review #1016377 is a subjective opinion of poster.
Product
Ralph Lauren Vest
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution

Ralph Lauren Bathrobe Review

I Received a red velour robe for Christmas; when I washed the red robe cold in water, on the delicate cycle with other dark colors, it shredded red over all my clothes. This is my third (3rd) written complaint and one verbal complaint.
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ID
#1000248 Review #1000248 is a subjective opinion of poster.
Product
Ralph Lauren Bathrobe
Reason of review
Bad quality

Short Review on January 25, 2017

Emploment is a fraud and I want justice its not fair
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ID
#996939 Review #996939 is a subjective opinion of poster.

Ralph Lauren Shipping Service Review

I went in the Gaffney store brought clothes for my son and he Big and Tall so i pay for it and get it shipped to my home but i never receive the merchandise. Thia was b4 Christmas and i have not receive anything. I want my money back. Bc that is bad business. I WILL NEVER SHOP WITH RALPH LAUREN AGAIN! I THINK I HAVE BEEN SCAM!
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ID
#995813 Review #995813 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue

Defective Boots

I am a long time customer of Polo/Ralph Lauren. I purchased a pair of Ranger Brandy Timber brown boots and the sole on both boots have completely separated from the boots. I have worn the boots fewer than 10 times in a year. As a long time customer, I am very disappointed with this experience. I have purchased and worn Ralph Lauren Clothing, accessories and shoes for more than 30 years and this is the worst experience I have ever had with Ralph Lauren / Polo shoes. Has anyone else had a similar experience? Because this is the first time I have had such a horrible experience with this particular brand, I will not stop wearing the brand, but I do intend to share my experience with the company.
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ID
#995135 Review #995135 is a subjective opinion of poster.
Product
Ralph Lauren Boots
Cons
  • Poor quality
Reason of review
Damaged or defective
Loss
$170
Preferred solution
Let the company propose a solution

Ralph Lauren - Shoes Review

I purchased a pair of Ralph Lauren polo the Roland 10 and a half D leather upper leather fabric lining 1934 j13 made in China the problem I'm having is the front Soul does not go out far enough in front of the toe of it and it's wearing the leather out I have *** in the front of it the shoes I got for Christmas I'm only warm about 8 times what do I do in this situation I took it to a repair shop they said there's nothing they could do I be better off to try to contact someone at the place that I purchased them but I got these for Christmas gift my email address is ralphdorsey@
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ID
#991042 Review #991042 is a subjective opinion of poster.
Product
Ralph Lauren Shoes
Reason of review
Bad quality

Ralph Lauren Shipping Service Review

I purchased items online. Never received the items as they were sent back to sender for no apparent reason. On top of that. They double charged me and never posted the refunds. Multiple follow up emails sent and no decent response n clearly no intention of crediting me back. I have provided a letter from my bank clearly stating the charges but still no response. Cheats?
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ID
#990153 Review #990153 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue

Ralph Lauren - Customer Care Review

I place a order and never received it and now im getting run around about my money.
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1 comment
#1270111

I have the exact situation plus I was double charged. Items never received and they are not responding to my emails at all.

Worst every customer service. I have attached letter from my bank clearly indicating the double charge and they are just ignoring my emails.

Extremely dissapointing. Bad service.

ID
#989960 Review #989960 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Went to Ralph Lauren Outlet at Waikele (HI) on Black Friday, 11/26/16, and bought some items there that were on sale. Changed my mind and returned some items valuing $100. When I received my credit card statement about month after transaction, all charges were posted,...
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1 comment
#1429831

RL went from selling one of the best quality, classic styles, to the cheapest, worst quality. The cable cashmere sweaters were originally beautifully made.

However, they were made in Italy, and then Hong Kong and now good-old China, where the quality absolutely sucks. And then the slim fit. Just another way of saving on material. A company such as this does not deserve to be in business.

Hopefully it will go out of business entirely. It is unthinkable that they can get away with peddling such garbage to the public. I bought the cable cashmere’s as gifts for my college-age nieces. They unanimously asked me NOT to buy this crap for them any longer.

So sad. Even most of the second-hand stores say no Ralph Lauren, please.

ID
#977779 Review #977779 is a subjective opinion of poster.
Location
Waipahu, Hawaii
Cons
  • Charge refund
Reason of review
Problems with payment
Loss
$100
Preferred solution
Full refund

Cheating online coustomers

i have payed four items around 170 Australia Dollars and i have not received the three items after 30 working days. I am so disappointed and angry that i would not use any of the raoph lauren products again in my life. it is a cheating company. Transaction No.: Poload10051**** Serial ID(60289): N201611****0350******** Transaction Amount: AUD 81.27 Transaction Date : 18 Nov 2016 GMT Another Order #Poload10051**** (placed on November 17, 2016 5:19:13 AM PST) This is the email i received hanks for your order, you have succeeded in paying for it! This email contains important information regarding your recent purchase– please save it for references. Transaction No.: Poload10051**** Serial ID(60289): N201611****0350******** Transaction Amount: AUD 81.27 Transaction Date : 18 Nov 2016 GMT Description on your billing statement by : Gpay*bulthcompancege (Please kindly note the billing information here is just as a unified payee's name for us which will be shown on your billing statement, Please refer to the website you placed this order for the actual transaction. If any mismatched information you received ,please feel free to contact us.) Note: Regarding to the shipping information, it will be sent automatically to your mailbox. And your order will be delivered within 3 to 30 working days. If you can't receive it in time, please feel free to contact us. If there's any question about the ship date,order quality,cancellations,etc. we suggest you to send inquiries to our after-sales customer service directly to save your time(there is always an email address/"contact us" button on the website), If you couldn't get a reply from them in time, kindly feel free to contact us based on THIS email,it is easier for our action. We value your business,Should you have any concern about this transaction, particularly when you are in DISPUTE with our after-sales department, we look forward to being of help to you. Sincerely, Customer Service Management Center
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ID
#977182 Review #977182 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Cons
  • Nightmare customer service
Reason of review
Problem with delivery
Loss
$190
Preferred solution
Let the company propose a solution

Ralph Lauren Shirt Review

The polo shirts I bought have the buttons popping open when I wear it. It's an embarrassment. Can you please help in this matter.
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ID
#974888 Review #974888 is a subjective opinion of poster.
Product
Ralph Lauren Shirt
Reason of review
Damaged or defective

Ralph Lauren Customer Care Review

Terrible service from management dealing with issue .
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ID
#970321 Review #970321 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service

Cusromer service not helpful

website confusing and not accurate called customer service and received run around after 1/2 hour wait didn't have time to understand my issue and rushed me off phone stating when you get it return it to the store gave us no satisfaction or concern for the customer been a customer 40 years never experienced this type of behavior. It seemed like a bait and switch once they got the order it was up to the customer to correct their problem typing this is getting me even more frustrated {{Redacted}}
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ID
#967706 Review #967706 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
Ralph Lauren - Shoe sole
I ordered a pair of faxon canvas low sneakers that were navy blue and lime green. I was originally happy with the purchase and started to wear the shoes out. But i had to stop wearing them because the soles of the shoes popped out and now do not stay in place. I had...
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ID
#964985 Review #964985 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$65
Preferred solution
Let the company propose a solution