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Ralph Lauren Shipping Service Review

I went in the Gaffney store brought clothes for my son and he Big and Tall so i pay for it and get it shipped to my home but i never receive the merchandise. Thia was b4 Christmas and i have not receive anything. I want my money back. Bc that is bad business. I WILL NEVER SHOP WITH RALPH LAUREN AGAIN! I THINK I HAVE BEEN SCAM!
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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#995813
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Ralph Lauren - Defective Boots

I am a long time customer of Polo/Ralph Lauren. I purchased a pair of Ranger Brandy Timber brown boots and the sole on both boots have completely separated from the boots. I have worn the boots fewer than 10 times in a year. As a long time customer, I am very disappointed with this experience. I have purchased and worn Ralph Lauren Clothing, accessories and shoes for more than 30 years and this is the worst experience I have ever had with Ralph Lauren / Polo shoes. Has anyone else had a similar experience? Because this is the first time I have had such a horrible experience with this particular brand, I will not stop wearing the brand, but I do intend to share my experience with the company.
3.2
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I didn't like
  • Poor quality
#995135
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Ralph Lauren - Shoes Review

I purchased a pair of Ralph Lauren polo the Roland 10 and a half D leather upper leather fabric lining 1934 j13 made in China the problem I'm having is the front Soul does not go out far enough in front of the toe of it and it's wearing the leather out I have a hole in the front of it the shoes I got for Christmas I'm only warm about 8 times what do I do in this situation I took it to a repair shop they said there's nothing they could do I be better off to try to contact someone at the place that I purchased them but I got these for Christmas gift my email address is ralphdorsey@
#991042
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Ralph Lauren Shipping Service Review

I purchased items online. Never received the items as they were sent back to sender for no apparent reason. On top of that. They double charged me and never posted the refunds. Multiple follow up emails sent and no decent response n clearly no intention of crediting me back. I have provided a letter from my bank clearly stating the charges but still no response. Cheats?
1.7
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Advertised vs Delivered
Diversity of Products or Services
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#990153
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I place a order and never received it and now im getting run around about my money.
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Anonymous
Spydy

I have the exact situation plus I was double charged. Items never received and they are not responding to my emails at all. Worst every customer service. I have attached lette...

3.4
#989960
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Went to Ralph Lauren Outlet at Waikele (HI) on Black Friday, 11/26/16, and bought some items there that were on sale. Changed my mind and returned some items valuing $100. When I received my credit card statement about month after transaction, all charges were posted,...
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Anonymous
Anonymous

RL went from selling one of the best quality, classic styles, to the cheapest, worst quality. The cable cashmere sweaters were originally beautifully made. However, they wer...

I didn't like
  • Charge refund
#977779
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Ralph Lauren - Cheating online coustomers

i have payed four items around 170 Australia Dollars and i have not received the three items after 30 working days. I am so disappointed and angry that i would not use any of the raoph lauren products again in my life. it is a cheating company. Transaction No.: Poload100513527 Serial ID(60289): N2016111810035032719338 Transaction Amount: AUD 81.27 Transaction Date : 18 Nov 2016 GMT Another Order #Poload100513512 (placed on November 17, 2016 5:19:13 AM PST) This is the email i received hanks for your order, you have succeeded in paying for it! This email contains important information regarding your recent purchase– please save it for references. Transaction No.: Poload100513527 Serial ID(60289): N2016111810035032719338 Transaction Amount: AUD 81.27 Transaction Date : 18 Nov 2016 GMT Description on your billing statement by : Gpay*bulthcompancege (Please kindly note the billing information here is just as a unified payee's name for us which will be shown on your billing statement, Please refer to the website you placed this order for the actual transaction. If any mismatched information you received ,please feel free to contact us.) Note: Regarding to the shipping information, it will be sent automatically to your mailbox. And your order will be delivered within 3 to 30 working days. If you can't receive it in time, please feel free to contact us. If there's any question about the ship date,order quality,cancellations,etc. we suggest you to send inquiries to our after-sales customer service directly to save your time(there is always an email address/"contact us" button on the website), If you couldn't get a reply from them in time, kindly feel free to contact us based on THIS email,it is easier for our action. We value your business,Should you have any concern about this transaction, particularly when you are in DISPUTE with our after-sales department, we look forward to being of help to you. Sincerely, Customer Service Management Center
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I didn't like
  • Nightmare customer service
#977182
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Ralph Lauren Shirt Review

The polo shirts I bought have the buttons popping open when I wear it. It's an embarrassment. Can you please help in this matter.
#974888
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Ralph Lauren Customer Care Review

Terrible service from management dealing with issue .
#970321
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Ralph Lauren - Cusromer service not helpful

website confusing and not accurate called customer service and received run around after 1/2 hour wait didn't have time to understand my issue and rushed me off phone stating when you get it return it to the store gave us no satisfaction or concern for the customer been a customer 40 years never experienced this type of behavior. It seemed like a bait and switch once they got the order it was up to the customer to correct their problem typing this is getting me even more frustrated {{Redacted}}
#967706
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