Ralph Lauren
Reviews and Complaints
Reviews Chart
$11.6K
CLAIMED LOSSES
156
TOTAL REVIEWS
22.7K
PAGE VIEWS
Recently I purchased a pair of Ralph Lauren pants at Macy's St. Claire Sq. store. After wearing them the second time I noticed a big opening next to the zipper. Upon closer inspection, it was evident that it had not been stitched properly since the opening was in the...
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ID
Location
Fairview Heights, Illinois
Product
Ralph Lauren Pants
Cons
- Quality
Reason of review
Damaged or defective
I have been buying Polo shirts for many years. Previously I didn't even have to try them on as I knew the quality and fit was going to be perfect, and it always was. About three years ago something changes and the cut of the shirts became more and more ridiculous. No...
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ID
Product
Ralph Lauren Shirt
Reason of review
Bad quality
Purple Label Polo Review
third class experience with raulphlauren
ID
Reason of review
Bad quality
Polo Custom Fit Shirt Review
i have given order last week no mail from u yet pls update my status soon
ID
Reason of review
Order processing issue
Ralph Lauren - Untruthful description of products online
I ordered one silk short sleeved sweater and three sleevless sweaters online. The description online for one was 80% silk and 20% cotton. When I received it, the fabric label actually said 17% polyester. For the three sweaters, the online descriptions clearly spelled "merino wool". But they didn't feel like merino when I opened the package. So I checked and sure enough, all three fabric label simply said "wool". I would never order these sweaters if I knew they were made of common wool that could cause rashes on me. I emailed their customer service about this, and was simply told I could return their product, and they charge $5 for each return. No apology for their deception at all. I attached here picture and a pdf. version of their online description of one product.
ID
Product
Ralph Lauren Sweater
Cons
- Quality and customer service
Reason of review
Not as described/ advertised
Loss
$120
Preferred solution
Let the company propose a solution
Update by user Mar 28, 2017
Ralph Lauren was one time some of the best clothing and customer service was incredible, it is not that today, when you call and deal with customer service the people are not knowledgeable about their job, this isn't what's going to make any company better in the long...
ID
Service
Ralph Lauren Customer Care
Reason of review
Order processing issue
Ralph Lauren - NO WARRANTY
Do not buy any items that has zippers ! They have very poor quality zippers. I bought a vest and after a few use zipper broke. When I called customer service they said i must pay for the zipper repair 55 dollars. I was shocked to hear this. It was defected item and they want you to pay for repair. I would never buy anything from them ever again. *** rude company no warranty no guarantee no nothing. You will lose your money if you shop there. Zippers has very poor quality. They don't fix it or replace it if its breaks. You are on your own if something go wrong with the item.
ID
Product
Ralph Lauren Vest
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution
Ralph Lauren Bathrobe Review
I Received a red velour robe for Christmas; when I washed the red robe cold in water, on the delicate cycle with other dark colors, it shredded red over all my clothes. This is my third (3rd) written complaint and one verbal complaint.
ID
Product
Ralph Lauren Bathrobe
Reason of review
Bad quality
Short Review on January 25, 2017
Emploment is a fraud and I want justice its not fair
ID
Ralph Lauren Shipping Service Review
I went in the Gaffney store brought clothes for my son and he Big and Tall so i pay for it and get it shipped to my home but i never receive the merchandise. Thia was b4 Christmas and i have not receive anything. I want my money back. Bc that is bad business. I WILL NEVER SHOP WITH RALPH LAUREN AGAIN! I THINK I HAVE BEEN SCAM!
ID
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue
Ralph Lauren - Defective Boots
I am a long time customer of Polo/Ralph Lauren. I purchased a pair of Ranger Brandy Timber brown boots and the sole on both boots have completely separated from the boots. I have worn the boots fewer than 10 times in a year. As a long time customer, I am very disappointed with this experience. I have purchased and worn Ralph Lauren Clothing, accessories and shoes for more than 30 years and this is the worst experience I have ever had with Ralph Lauren / Polo shoes. Has anyone else had a similar experience? Because this is the first time I have had such a horrible experience with this particular brand, I will not stop wearing the brand, but I do intend to share my experience with the company.
ID
Product
Ralph Lauren Boots
Cons
- Poor quality
Reason of review
Damaged or defective
Loss
$170
Preferred solution
Let the company propose a solution
Ralph Lauren - Shoes Review
I purchased a pair of Ralph Lauren polo the Roland 10 and a half D leather upper leather fabric lining 1934 j13 made in China the problem I'm having is the front Soul does not go out far enough in front of the toe of it and it's wearing the leather out I have *** in the front of it the shoes I got for Christmas I'm only warm about 8 times what do I do in this situation I took it to a repair shop they said there's nothing they could do I be better off to try to contact someone at the place that I purchased them but I got these for Christmas gift my email address is ralphdorsey@
ID
Product
Ralph Lauren Shoes
Reason of review
Bad quality
Ralph Lauren Shipping Service Review
I purchased items online. Never received the items as they were sent back to sender for no apparent reason. On top of that. They double charged me and never posted the refunds. Multiple follow up emails sent and no decent response n clearly no intention of crediting me back. I have provided a letter from my bank clearly stating the charges but still no response. Cheats?
ID
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue
I place a order and never received it and now im getting run around about my money.
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1 comment
I have the exact situation plus I was double charged. Items never received and they are not responding to my emails at all.
Worst every customer service. I have attached letter from my bank clearly indicating the double charge and they are just ignoring my emails.
Extremely dissapointing. Bad service.
ID
Service
Ralph Lauren Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Went to Ralph Lauren Outlet at Waikele (HI) on Black Friday, 11/26/16, and bought some items there that were on sale. Changed my mind and returned some items valuing $100. When I received my credit card statement about month after transaction, all charges were posted,...
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1 comment
RL went from selling one of the best quality, classic styles, to the cheapest, worst quality. The cable cashmere sweaters were originally beautifully made.
However, they were made in Italy, and then Hong Kong and now good-old China, where the quality absolutely sucks. And then the slim fit. Just another way of saving on material. A company such as this does not deserve to be in business.
Hopefully it will go out of business entirely. It is unthinkable that they can get away with peddling such garbage to the public. I bought the cable cashmere’s as gifts for my college-age nieces. They unanimously asked me NOT to buy this crap for them any longer.
So sad. Even most of the second-hand stores say no Ralph Lauren, please.
ID
Location
Waipahu, Hawaii
Cons
- Charge refund
Reason of review
Problems with payment
Loss
$100
Preferred solution
Full refund
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agree. quality has really changed.
i won't be buying any more. i used to think they were great.