Ralph Lauren
Reviews and Complaints
Reviews Chart
$14.6K
CLAIMED LOSSES
161
TOTAL REVIEWS
23.2K
PAGE VIEWS
Defective tennis shoes
About 5 weeks ago and yes I did file complaint
ID
Product
Ralph Lauren Shoes
Reason of review
Damaged or defective
Jewelry
This is the second time i got a bracelet and it tarnished and broke after a couple of months. I was told that to return it to Carolee of New York and they just returned back saying if i didn't purchase it from them they could not fix it or replace it. NEVER AGAIN
ID
Product
Ralph Lauren Bracelet
Reason of review
Bad quality
Disappointed in Product Durability
I bought a cross body purse to use on my vacation. How disappointing that the strap broke while on vacation. ( that was my first use)
ID
Location
Glendale, Arizona
Product
Ralph Lauren Handbag
Reason of review
Bad quality
I placed an online order on the 1st of May 2017 with their tempting 20% off deal. The order supposed to be delivered on the 8th May by UPS but appears UPS either signed for the package itself and kept it or couldn't be bothered to deliver to the correct address! I had...
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ID
Service
Ups Delivery Service
Reason of review
Problem with delivery
New shirt sleeve polo button came off
The bottoms button came off of a brand new polo shirt the second time I wore it. I have already thrown away the ticket or I would have went to the store and showed the manager what happened and demanded an exchange.
ID
Location
Hinesville, Georgia
Product
Ralph Lauren Shirt
Reason of review
Bad quality
Recently I purchased a pair of Ralph Lauren pants at Macy's St. Claire Sq. store. After wearing them the second time I noticed a big opening next to the zipper. Upon closer inspection, it was evident that it had not been stitched properly since the opening was in the...
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ID
Location
Fairview Heights, Illinois
Product
Ralph Lauren Pants
Cons
- Quality
Reason of review
Damaged or defective
I have been buying Polo shirts for many years. Previously I didn't even have to try them on as I knew the quality and fit was going to be perfect, and it always was. About three years ago something changes and the cut of the shirts became more and more ridiculous. No...
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ID
Product
Ralph Lauren Shirt
Reason of review
Bad quality
Purple Label Polo Review
third class experience with raulphlauren
ID
Reason of review
Bad quality
Polo Custom Fit Shirt Review
i have given order last week no mail from u yet pls update my status soon
ID
Reason of review
Order processing issue
Untruthful description of products online
I ordered one silk short sleeved sweater and three sleevless sweaters online. The description online for one was 80% silk and 20% cotton. When I received it, the fabric label actually said 17% polyester. For the three sweaters, the online descriptions clearly spelled "merino wool". But they didn't feel like merino when I opened the package. So I checked and sure enough, all three fabric label simply said "wool". I would never order these sweaters if I knew they were made of common wool that could cause rashes on me. I emailed their customer service about this, and was simply told I could return their product, and they charge $5 for each return. No apology for their deception at all. I attached here picture and a pdf. version of their online description of one product.
ID
Product
Ralph Lauren Sweater
Cons
- Quality and customer service
Reason of review
Not as described/ advertised
Loss
$120
Preferred solution
Let the company propose a solution
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Verified ReviewerUpdate by user Mar 28, 2017
Ralph Lauren was one time some of the best clothing and customer service was incredible, it is not that today, when you call and deal with customer service the people are not knowledgeable about their job, this isn't what's going to make any company better in the long...
ID
Service
Ralph Lauren Customer Care
Reason of review
Order processing issue
NO WARRANTY
Do not buy any items that has zippers ! They have very poor quality zippers. I bought a vest and after a few use zipper broke. When I called customer service they said i must pay for the zipper repair 55 dollars. I was shocked to hear this. It was defected item and they want you to pay for repair. I would never buy anything from them ever again. *** rude company no warranty no guarantee no nothing. You will lose your money if you shop there. Zippers has very poor quality. They don't fix it or replace it if its breaks. You are on your own if something go wrong with the item.
ID
Product
Ralph Lauren Vest
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution
Ralph Lauren Bathrobe Review
I Received a red velour robe for Christmas; when I washed the red robe cold in water, on the delicate cycle with other dark colors, it shredded red over all my clothes. This is my third (3rd) written complaint and one verbal complaint.
ID
Product
Ralph Lauren Bathrobe
Reason of review
Bad quality
Short Review on January 25, 2017
Emploment is a fraud and I want justice its not fair
ID
Ralph Lauren Shipping Service Review
I went in the Gaffney store brought clothes for my son and he Big and Tall so i pay for it and get it shipped to my home but i never receive the merchandise. Thia was b4 Christmas and i have not receive anything. I want my money back. Bc that is bad business. I WILL NEVER SHOP WITH RALPH LAUREN AGAIN! I THINK I HAVE BEEN SCAM!
ID
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue
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agree. quality has really changed.
i won't be buying any more. i used to think they were great.