
Ralph Lauren
Reviews and Complaints
www.ralphlauren.com
Chloe C Giz
Misrepresented item
I ordered a custom hat knowing it was not returnable - however, the hat came and it was nothing like it was pictured online. I called CS and they told me when you order something like that "it's a hit-or-miss" and was basically telling me to eat my loss for their misrepresentation of the item online. The other hat I ordered was absolutely fine. So the supervisor then told me to return it and see if they'll take the return - and I asked her if she was just passing the buck to a different department, to which she so skillfully dodged answering. So no accountability for the misrepresented item and no accountability to the customer as well. I'm absolutely livid at the poor, disgusting excuse of customer service Ralph Lauren has. For such a claim of high-end design, they have severely low-class service and corporate character.
Cons:
- Misrepresented item
- Quality and customer service
- Worst service ever
Reason of review:
Poor customer service
Preferred solution: Full refund
Anonymous
I purchased a Ralph Lauren winter jacket and the feathers are coming out of the jacket onto everything. The car seTs are covered with feathers and my clothing underneath the jacket are also covered.
The jacket appeared to be beautiful. The jacket looses its feathers every time I wear the coat. The car seats are covered and any piece of clothing that I wear is covered.
Loss:
$80
Reason of review:
Bad quality
Enrique Bqo
Racial profiling
I was casually shopping at Sunburry Tanger out let store today, in Ohio. One associate kept following me and asked me if I needed any help three time in 5 minutes, even though I told I was shopping casually and I am good. He was following me where ever I went. A second associate asked me fourth time and I was annoyed they were following me and I was not feeling comfortable shopping at this store. I told them in plain English and if they still kept asking me, I felt they are doing it because I was brown skinned. I love Polo products. I have 6 polo shirts but wonder when Ralph Lauren started profiling customers racially?
Cons:
- Racial profiling
Reason of review:
Racial profiling
Preferred solution: stop treating customers based on the color of their skin
2 comments
Skye Jyd
The worst experience ever
Hi Skye. How may i assist you? 10:43 AM Skye I will never reveive my package since it will be arrive in Wednesday. I have chatted with your service center twince times since 26 July, and you promised it would arrive no later than Tuesday. I am so angry about that. 10:45 AM Kevin R I apologize that you're unable to receive your order. May I have the order number please? 10:46 AM Skye The last serivicer is Nia, she told me it would arrive no later than Tuesday, I told her I would be on flight on Tuesday tonight. 560626**** 10:47 AM Kevin R I understand, Skye. Please allow me a moment to access the order details. 10:47 AM Kevin R Thanks for your patience. Would you please verify the billing phone number on the order? 10:51 AM Skye Xu 352215**** 10:51 AM Kevin R Thanks. I can see that since the shipment was not picked up from the carrier when it was originally scheduled to ship, the estimated delivery date was impacted. We apologize for the inconvenience, as this could not have been foreseen. Since you're traveling, we're happy to arrange for this shipment to be stopped and returned to our Fulfillment Center. 10:53 AM Skye Are you kidding me? 10:54 AM Kevin R No. 10:55 AM Skye I have chatted your service three times and take me about 2 thours YOU just told me STOP the shippment? How can you deal with this problem in this way ??? 10:56 AM Kevin R I've offered to arrange to have the order returned to our Fulfillment Center since you said you're traveling and will not be able to receive it, Skye. 10:56 AM Skye Xu This is all your fault, but I have suffed with this problem 10:57 AM Kevin R We certainly do not want to have the order delivered to the address you provided if you will not be there. 10:58 AM Skye Xu I have taken the time to shopping in your web and taken hours to chat with this problem several times, Nothing is fixed Your web tells me it will ship in 2 days, and I order these items on 23 july How many days have passed?? The worst experience ever 11:01 AM Kevin R We apologize for your inconvenience, and that we have not met your expectations in this instance. Normally, orders that are placed with our standard 2-day shipping option are processed and shipped within 2 business days, and then deliver within 2 business days of being shipped from our Fulfillment Center. Due to the overwhelming response to our TAKE40 promotion, orders placed during that event took 4 to 5 business days to be processed. We apologize for the delay. If you are traveling outside of the US, the only way that we are able to resolve this is to have your order returned so that we may refund you for the merchandise. 11:01 AM Skye YES, my time is not time, my dissappiontment is nothing to your service, how can you do with this? You tells it takes some days to process, it shows nothing in your web. 11:03 AM
Loss:
$140
Pros:
- All the traditional classic polo shirts and color selection
Cons:
- Delivery service
- Worst service ever
- Quality and customer service
Reason of review:
Problem with delivery
Preferred solution: Refund and Store credit, and GOOD service please!!!
Anonymous
Poor quality polo
Poor quality polo without uses, without being washed all whitish and frayed, 70 $ for a bad product I had shave him with a shaver to see if that fix the polo, disappointed with Ralph Lauren, I bought some Tommy Hilfiger shirts I hope these have a minimum quality. Poca calidad de polo sin usar, sin lavarse todo blanquecina y deshilachada, 70 $ por un mal producto, Lo rasure con una máquina de afeitar para ver si eso arreglaba el polo, decepcionado con Ralph Lauren, compré algunas camisas de Tommy Hilfiger, Espero que estas tengan una calidad mínima. {{Redacted}}
Reason of review:
Bad quality
2 comments
Avriel Ntn
Refusal to honor return policy
Your store failed to honor your return policy. Reciepts provided however tags were missing. The reciepts were 6 months old and your policy nowhere states a time period in which to return.
ROBERT W Jrr
Black is not black for long
I have bought Ralph Kauren for many years. Now, I am wondering why. Each time I buy a black shirt, it fades to green black within three washes. At Polo RL prices this is simply not acceptable. Far cheaper brands, even H&M, manage to use black dye that lasts.
1 comment
DE Ziw
Disgrace
My daughter purchased over a $200.00 Polo comforter, the sales woman told her when she gets home how to wash it, she did just what she was told and the comforter ripped in 2 places, since she bought it at the outlets 3 1/2 hours away she cant go and just return it, I called and spoke to several people in customer care and my resolution, send it back to them ( not a problem ) and if their inspectors feel it was a manufactured error it will be replaced if not it will be sent back the way I sent it? REALLY?? That's how you do business? I sent the receipt to show it was a day old, and sent the RN# they asked for and this is what i get...I'M done shopping Ralph Lauren.
Reason of review:
Bad quality
Anonymous
Worst curomer service
I was sent the wrong item. Mistake by company. Typical PR I am sorry. They made sure to make it extremely inconvienent to return item. Promised a refund for next day amd gift card along with confirmation email about conversation. No email or gift card email or refund for shipping. Rude customer service represntative. Do not bother to call or waste your time.
Anonymous
Pretty bad
Called and spoken to manager Yana at Great Lakes Michigan. I asked her how can I stop PRL stop texting me while I am overseas (it cost a lot especially when I receive text from PRL almost everyday). She just said she doesn’t know how to do and “I don’t know..”. So, I replied “You are a store manager and yet you don’t know how, how am I as a consumer to know?” I then asked her if there is a phone no to call? She gave it to me but when I called, it went straight to fax machine twice! So when I called back again, a staff answered and I told her I just spoken to Yana a minute ago and I needed to talk to her again. Waited long time but she didn’t come to my phone at all so I hung up n called again. She gave me another telephone, no one answered for about 13 minuets so I hung up. Googled for yr customer service tel, I called but again, no one andy after holding for long time!! Please STOP texting any sort of advertising to phone no. 313-808-**** immediately! I do NOT wish to incur any unnecessary charges, it’s very high when sending to overseas. Or, please call me n guide me how to delete it or email me at tessmichigan@***.com (step by step) on how to stop it. Thanks? Tess
Reason of review:
Poor customer service
1 comment
Anonymous
All their manager lie
They lie when they say they will call you back in a certain number of days and they just don't provide even half decent customer service at all. I wont be shopping and spending money at their brand ever again. I even had one of my gift card balances wiped clean to zero after I left the store one day! I have a print out sheet of its balance, and i just so HAPPENED to check the balance when I was in store next and thats how i found it was down to zero! I asked them to investigate if they could find out what happened (i swear to god i never spent it, nor did anyone else, it was sitting in my wallet for weeks) but their "investigation" turned up no results. Straight up stole money from me. Unbelievable
Merly Lxi
Not happy with Manager's answer
This past weekend I was visiting a Polo Ralph Lauren Factory Store in Williamsburg, Virginia (Saturday 3:30 PM) and the store manager was quite rude. There were signs on the exterior of the store with 50% off of the entire shop accept Clearance, (no discount) Home, and Polo Bear which was 30% off the original price. I purchased a Bear sweater and button down along with several other pieces such as a belt, two more button downs, and a polo shirt. While at the register I proceded to give the associate a VIP coupon giving me an additional 10% off my purchase. The associate told me she was not sure how to use the coupon because it had no barcode printed on it. I said, there goes your manager, can you ask her? She turned and saw the manager and proceeded to ask another associate to flag the manager down. The manager walked over and looked at my coupon and then proceeded to ask the associate "Where did you get this coupon?" The associate told her the customer is standing right next to me and the manager told her not to allow me to use it. The associate turned to me and told me what the manager had said, and so I asked why. The manager apparently heard me and turned around to walk over to us once more. She (manager) proceeded to say it has no barcode on it and our registers will not allow us to accept coupons without barcodes. Well, I tried explaining to her that the coupon came without a barcode but it has a code at the very bottom written in red with instructions how to use it. She looked at me again and repeated herself "I said it has to have a barcode or you cannot use it." I was baffled this particular manager had always been polite to me in the past, and her attitude caught me off guard. So, I repeated myself telling her all you have to do is read the coupon at the very bottom, and it tells you exactly how to enter it into your register. She said, NO! I am not going to allow you to use the coupon, anyway, we have everything in the store on sale at 30 - 50% off what more do you want? Honestly, I wanted to be treated like a customer who was appreciated being almost my entire wardrobe is Polo Ralph Lauren not only from Factory Stores but from the website and the store in Georgetown which is not a Factory Store. I have spent thousands of dollars throughout my life on clothes by Ralph Lauren, and I felt attacked as if I were an idiot. Although, I have worked in retail during my college career at Christmas and I know it is the most stressful time of the year for everyone the employees and the customers. However, I honestly am not exaggerating I had spent over two hours in that one store looking through merchandise trying to find something I could wear and possibly a couple of Christmas gifts. When a customer walks into a store no larger than one of your Factory Stores and stays for two hours you must have something to keep his/her attention. I do admit your Factory Stores (the ones I have been too) are quite nice for a store that sells mostly seconds. Yes, I will even accept that they could have been shorthanded due to it being a Factory Store, so they do not have the necessary staff to keep everything pristine. It makes no difference to me if the manager was running that entire store alone and 100 people were walking around, trying on clothes, browsing, and buying things it still gave her no excuse to be so rude. Perhaps you are not aware, but the Factory Store Centers have membership programs customers can join and be a VIP member. I get one sometimes more coupons for almost every store to use anytime from January 1 - December 31st. I always wait until the Christmas holiday to use these particular coupons. So, I know the manager could have accepted my coupon because she knew I was a repeat customer and there were other stores in the shopping center that allowed their coupons on top of their Christmas discounts. my reason for sending this review is to make someone aware of how they are treating VIP customers at this particular store + hopefully feel appreciated by Polo Ralph Lauren once more. There are many brands of clothes people can wear, but I have been loyal to Polo Ralph Lauren since I was in prep school and I am over 40 years old. So, all those years is quite a lot of loyalty.
Loss:
$110
Pros:
- All the traditional classic polo shirts and color selection
- Brand
Cons:
- Nightmare customer service
Reason of review:
Pricing issue
Preferred solution: Let the company propose a solution
Anonymous
Disappointing and frustrating experience
I am writing this message after one of the most disappointing experiences that i ever had in a shop. Two days ago I went shopping in Ralph Lauren,The Avenues, Kuwait. I had to search the employees around the shop to help me as nobody was giving me the slighest attention. When i was finally finding someone, they were not even looking at me, at a certain point i even had the nerve to interrupt 2 of them talking. After i have been searching for some of the clothes on my own, entering and exiting the fitting room for several times, i finally finished and decided to pay. I have been waiting for someone for more than 5min with the clothes in my hands and when one employee arrived he went straight behind the desk, going past me as if i didn't exist, minding hid bussiness with his back at me not giving even a glance. When another customer arrived wanting to pay, the customer asked me if i wanted to pay and only when i replied in a higher voice that i had been waiting for a while to pay, the employee turned around as if i just emerged from the floor and then he asked me if i would like to pay. At the end he apologised saying that he is very busy. I wouldn't have written this feedback, but i have just noticed that one of the shirts i bought, is a different size than the one i requested, one of the few that i didn't search for on my own. I didn't check the size, relying on the good service Ralph Lauren should offer, obviously my mistake. After paying, I asked if i could leave the bag there to come and pick it up a little bit later, as it was quite heavy, but i was turned down immediately, the employee telling me again that he was too busy and that thing is not possible. Unfortunately, i didn't keep the receipt. I haven't been treated so unrespectfully in less prestigious shops. Bianca, very disappointed customer
Reason of review:
Poor customer service
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You'd have issued the same gripe if they'd ignored you. They don't need to follow suspicious persons around the store ; you're being watched from a neat little room by someone with multiple cameras complete with closeups.
The floor persons who may watch you are disguised as shoppers, not salesmen. You're being too sensitive and certainly would have raised a ruckus if they'd ignored you instead.
Ha...ha...ha... I guess Mr.anonymous, you are not the sales person who followed me or some one from the store!!!
If a customer says in plain English that he does not need help, do you still keep bugging them? Also, I have been to this store before and to many other branded stores.
They will leave you do your shopping once you say you are fine. If you are not annoyed when you are talked to 4 times in 5 minutes, my friend, there is some thing wrong with the thickness of your skin!!