Unclaimed
Ralph Lauren
Reviews and Complaints
18.5K
CLAIMED LOSSES
179
TOTAL REVIEWS
25.6K
PAGE VIEWS
Ralph Lauren Reviews
New Reviewer
Laundry issues
I bought a polo coat online. The instruction for washing was followed as per the label in the garment. However after laundry the coat remained flat and not back to its original puff feathery appearance. Need assistance
ID
Product
Ralph Lauren Coat
Reason of review
Bad quality
Dissappointment
I have revieved a damaged cachmere sweater. It is torn in 2 places
ID
Product
Ralph Lauren Sweater
Reason of review
Damaged or defective
New Reviewer
No one answered
My debit card was used to purchase items from one of your stores......problem is that no one in my family used it..... someone else used my numbers on the card because my cards are accounted for
ID
I had a chat session which told me what I had already gathered. Called customer care Ashley who was charming and sympathetic, agreed it was poor marketing a promised to pass it on. Why on earth would anyone in Canada purchase something to be shipped to a US address? I...
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ID
Service
Ralph Lauren Customer Care
Cons
- Choosing items i want that would not be delivered to canada
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
New Reviewer
Stupid
Could not help me sign up for coupons with my ema
ID
Reason of review
Poor customer service
Mr Can
got $13.38 different on price, but they never send it, keep calling everyweek but different answer each time. they stole my $13.38 stay away from ralphlauren.com
ID
Product
Ralph Lauren Jacket
Reason of review
Problems with payment
New Reviewer
Never shop there again
I purchased a shirt as a Christmas gift, and the person needed to exchange the EXACT shirt for another size and they would not let him because the tag was off. I understand if the shirt was visibly worn, but it clearly had not been. I will never buy anything from this store again because they refused to help someone who was just mistakenly given the wrong size. Items are returned with tags or exchanged without a receipt all the time. Please learn customer service.
ID
Location
Gonzales, Louisiana
Product
Ralph Lauren Shirt
Reason of review
Return, Exchange or Cancellation Policy
PoloTech Shirt
Bought a PoloTech shirt 2 years ago for $300. It works with a smart phone to track activity. They discontinued it and removed the app off of the App Store site. When I called Ralph Lauren after 20 unreturned complaints, they said there was nothing they can do about it.
ID
Product
Ralph Lauren Polotech Shirt
Reason of review
Poor customer service
My son bought a jacket costing £260 just over a year ago. He has hardly worn it and the zip has broken. I emailed customer services and they said this is general wear and tear! This is ridiculous for the cost of the item! I have tried to fight the case but they are...
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ID
Christmas Order Delayed TWICE
Early last week, I placed an online gift order on RalphLauren.com and selected Next Day Delivery due to my upcoming vacation out of the country. Three days later (Friday), my package still hadn't arrived, so I called Customer Service to inquire about the delivery. I was told that the site had a "glitch" and my order had been accidentally cancelled. Ok...so, where was the email notification to inform me of this??? I attempted to place my order once again via phone call only to find out that one of the items was now out of stock. Fantastic. I eventually found a replacement item and the woman proceeded with the transaction and reimbursed me the Next Day Delivery fee (and also provided me Next Day Delivery service on the new order at no charge, thank you to her). Today is now MONDAY. Still no package at 7PM. I called back Customer Service (now very annoyed at this point) and explained the situation. According to this lady, the package won't be delivered until tomorrow (btw I am leaving at 2AM tomorrow and not returning until after Christmas). To top it off, she claims that it's UPS's fault, not Ralph Lauren's...even so, I am YOUR customer (a constant repeat one at that), so where is the attempt at trying to retain my business? So after two attempts at Next Day Delivery, an out of stock item, and a godawful waste of my time, I still don't have the packages for Christmas. Thank you, Ralph Lauren. -A Pissed Off Customer
ID
Pros
- Fit of the clothes
Cons
- Delivery service
Reason of review
Problem with delivery
Loss
$250
Preferred solution
Let the company propose a solution
New Reviewer
This past weekend I was visiting a Polo Ralph Lauren Factory Store in Williamsburg, Virginia (Saturday 3:30 PM) and the store manager was quite rude. There were signs on the exterior of the store with 50% off of the entire shop accept Clearance, (no discount) Home,...
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ID
Location
Williamsburg, Virginia
Service
Ralph Lauren Deal
Pros
- All the traditional classic polo shirts and color selection
- Brand
Cons
- Nightmare customer service
Reason of review
Pricing issue
Loss
$110
Preferred solution
Let the company propose a solution
I am writing this message after one of the most disappointing experiences that i ever had in a shop. Two days ago I went shopping in Ralph Lauren,The Avenues, Kuwait. I had to search the employees around the shop to help me as nobody was giving me the slighest...
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ID
Location
Kuwait City, Al Asimah Governate
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
Current marketing strategy
It’s very unfair how the new limited edition collection was put out. Not giving a fair opportunity to obtain pieces. Making the brand undesirable
ID
Frustrating
I have purchased items last August to be delivered to a shipping cart warehouse which will then ship my items to me. However, I haven’t received my items as of October 16. When I checked with UPS, they told me that they have delivered the parcel last Sept 11. Shipping Cart customer service has replied on my inquiry and told me that they received an empty parcel with tracking no 1ZA17A690342****40. Until now I haven’t received any update from Ralph Lauren. This is very frustrating
ID
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue
New Reviewer
Manager Rehoboth Beach De
Workers on the floor are very helpful and friendly. However, when checking out was an issue. I told the cashier to look up my member account. I gave him my driver license but he couldn’t find it. Before I had a chance he started cashing me out. So i asked the cashier to please put my purchase on my member number. He didn’t know how so he paged the manager ( Mike). He also had a hard time trying to get my account. I purchased 6 items and just checking out took 40 minutes. Standing there the whole time. I said to the manger I should get a discount coupon for my next trip there shopping. All he said was sorry. It’s not a way to treat a customer. , Shirley dissatisfied customer
ID
Location
Rehoboth Beach, Delaware
Service
Ralph Lauren Cashier
Reason of review
Poor customer service
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Same thing here. Winter jacket costing over $250.00, I year old and the zipper is broken!
An expensive store with so called clothing (I noticed mostly made in China) and they can't guarantee their craftsmanship.
They should take a lesson from LLBean! I've spent literally thousands of dollars at Ralph Lauren and look what is I get in return.