Ralph Lauren
Reviews and Complaints
17.8K
CLAIMED LOSSES
169
TOTAL REVIEWS
24.7K
PAGE VIEWS
Ralph Lauren Reviews
New Reviewer
This past weekend I was visiting a Polo Ralph Lauren Factory Store in Williamsburg, Virginia (Saturday 3:30 PM) and the store manager was quite rude. There were signs on the exterior of the store with 50% off of the entire shop accept Clearance, (no discount) Home,...
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ID
Location
Williamsburg, Virginia
Service
Ralph Lauren Deal
Pros
- All the traditional classic polo shirts and color selection
- Brand
Cons
- Nightmare customer service
Reason of review
Pricing issue
Loss
$110
Preferred solution
Let the company propose a solution
I am writing this message after one of the most disappointing experiences that i ever had in a shop. Two days ago I went shopping in Ralph Lauren,The Avenues, Kuwait. I had to search the employees around the shop to help me as nobody was giving me the slighest...
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ID
Location
Kuwait City, Al Asimah Governate
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
Current marketing strategy
It’s very unfair how the new limited edition collection was put out. Not giving a fair opportunity to obtain pieces. Making the brand undesirable
ID
Frustrating
I have purchased items last August to be delivered to a shipping cart warehouse which will then ship my items to me. However, I haven’t received my items as of October 16. When I checked with UPS, they told me that they have delivered the parcel last Sept 11. Shipping Cart customer service has replied on my inquiry and told me that they received an empty parcel with tracking no 1ZA17A690342****40. Until now I haven’t received any update from Ralph Lauren. This is very frustrating
ID
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue
New Reviewer
Manager Rehoboth Beach De
Workers on the floor are very helpful and friendly. However, when checking out was an issue. I told the cashier to look up my member account. I gave him my driver license but he couldn’t find it. Before I had a chance he started cashing me out. So i asked the cashier to please put my purchase on my member number. He didn’t know how so he paged the manager ( Mike). He also had a hard time trying to get my account. I purchased 6 items and just checking out took 40 minutes. Standing there the whole time. I said to the manger I should get a discount coupon for my next trip there shopping. All he said was sorry. It’s not a way to treat a customer. , Shirley dissatisfied customer
ID
Location
Rehoboth Beach, Delaware
Service
Ralph Lauren Cashier
Reason of review
Poor customer service
I have a complaint about a pair of Polo shoes that I purchased. I sent pictures and in an email to Polo complaints about 3 months ago and never received a response. I'm hoping I wasn't just simply ignored and perhaps my emails was misplaced. I have a pair of pol shoe...
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ID
Product
Ralph Lauren Polo Shoes
Reason of review
Bad quality
Loss
$60
Preferred solution
another pair of the same kind of shoe would be fine. Size 8
Your logo is not good!
Thanks for your omnipresent gauche logo for US Open, Olympics etc. have you no shame! Ala Trump! B. Waters. PS. Now I realize I have to write at least one hundred words. Most people I would imagine would give up, not me. I shall continue to add, you are most(a Trump special word) egotistical individual. Have you not made enough money? How much do you need. You may say that you are contributing to important events. But it is about you, only you. You and President Trump are peas in a pod. He claims to a billionaire, do you have more. Shame on you. Two more words, Bye. B. Waters
ID
Location
New York, New York
New Reviewer
I don't Know what they are thinking but changing the polo shirt is a very bad idea and they are losing at least one live long customer over this and probably will lose more. Don't ever mess with a classic. Remember Classic Coke? The shirt is too short and the shirt is...
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ID
Product
Ralph Lauren Shirt
Pros
- All the traditional classic polo shirts and color selection
Cons
- New cut of the shirts and the very limited color selection
Reason of review
Bad quality
Defective tennis shoes
About 5 weeks ago and yes I did file complaint
ID
Product
Ralph Lauren Shoes
Reason of review
Damaged or defective
Jewelry
This is the second time i got a bracelet and it tarnished and broke after a couple of months. I was told that to return it to Carolee of New York and they just returned back saying if i didn't purchase it from them they could not fix it or replace it. NEVER AGAIN
ID
Product
Ralph Lauren Bracelet
Reason of review
Bad quality
Disappointed in Product Durability
I bought a cross body purse to use on my vacation. How disappointing that the strap broke while on vacation. ( that was my first use)
ID
Location
Glendale, Arizona
Product
Ralph Lauren Handbag
Reason of review
Bad quality
I placed an online order on the 1st of May 2017 with their tempting 20% off deal. The order supposed to be delivered on the 8th May by UPS but appears UPS either signed for the package itself and kept it or couldn't be bothered to deliver to the correct address! I had...
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ID
Service
Ups Delivery Service
Reason of review
Problem with delivery
New shirt sleeve polo button came off
The bottoms button came off of a brand new polo shirt the second time I wore it. I have already thrown away the ticket or I would have went to the store and showed the manager what happened and demanded an exchange.
ID
Location
Hinesville, Georgia
Product
Ralph Lauren Shirt
Reason of review
Bad quality
Recently I purchased a pair of Ralph Lauren pants at Macy's St. Claire Sq. store. After wearing them the second time I noticed a big opening next to the zipper. Upon closer inspection, it was evident that it had not been stitched properly since the opening was in the...
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ID
Location
Fairview Heights, Illinois
Product
Ralph Lauren Pants
Cons
- Quality
Reason of review
Damaged or defective
I have been buying Polo shirts for many years. Previously I didn't even have to try them on as I knew the quality and fit was going to be perfect, and it always was. About three years ago something changes and the cut of the shirts became more and more ridiculous. No...
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ID
Product
Ralph Lauren Shirt
Reason of review
Bad quality
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Trash. Only worth $25 now and they charge $150 now, which they can do because they are still coasting off of the strength of the brand from the nineties.
I don't know about Lacoste. I wear Hilfiger and Nautica as they are often better for your money these days. I refuse to pay a premium for a fraction of the quality. Nautica is trash as well but I can buy for them for $30 and they're always on sale.
If I can find a Ralph for like $30 I will buy it but I refuse to pay more than that.
Best Ralph Lauren, for those that can remember, was in 92 and 93. Quality was good in the eighties too but the designs were really boring back then.