Show reviews that mention
customer customer service store polo service quality money items order manager
Filter review

Frustrating

I have purchased items last August to be delivered to a shipping cart warehouse which will then ship my items to me. However, I haven’t received my items as of October 16. When I checked with UPS, they told me that they have delivered the parcel last Sept 11. Shipping Cart customer service has replied on my inquiry and told me that they received an empty parcel with tracking no 1ZA17A690342****40. Until now I haven’t received any update from Ralph Lauren. This is very frustrating
View full review
ID
#1116123 Review #1116123 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue

Manager Rehoboth Beach De

Workers on the floor are very helpful and friendly. However, when checking out was an issue. I told the cashier to look up my member account. I gave him my driver license but he couldn’t find it. Before I had a chance he started cashing me out. So i asked the cashier to please put my purchase on my member number. He didn’t know how so he paged the manager ( Mike). He also had a hard time trying to get my account. I purchased 6 items and just checking out took 40 minutes. Standing there the whole time. I said to the manger I should get a discount coupon for my next trip there shopping. All he said was sorry. It’s not a way to treat a customer. , Shirley dissatisfied customer
View full review
ID
#1115427 Review #1115427 is a subjective opinion of poster.
Location
Rehoboth Beach, Delaware
Service
Ralph Lauren Cashier
Reason of review
Poor customer service
Ralph Lauren - Polo shoes
Ralph Lauren - Polo shoes
Ralph Lauren - Polo shoes
Ralph Lauren - Polo shoes
I have a complaint about a pair of Polo shoes that I purchased. I sent pictures and in an email to Polo complaints about 3 months ago and never received a response. I'm hoping I wasn't just simply ignored and perhaps my emails was misplaced. I have a pair of pol shoe...
View full review
View full review
ID
#1102226 Review #1102226 is a subjective opinion of poster.
Product
Ralph Lauren Polo Shoes
Reason of review
Bad quality
Loss
$60
Preferred solution
another pair of the same kind of shoe would be fine. Size 8

Your logo is not good!

Thanks for your omnipresent gauche logo for US Open, Olympics etc. have you no shame! Ala Trump! B. Waters. PS. Now I realize I have to write at least one hundred words. Most people I would imagine would give up, not me. I shall continue to add, you are most(a Trump special word) egotistical individual. Have you not made enough money? How much do you need. You may say that you are contributing to important events. But it is about you, only you. You and President Trump are peas in a pod. He claims to a billionaire, do you have more. Shame on you. Two more words, Bye. B. Waters
View full review
ID
#1093380 Review #1093380 is a subjective opinion of poster.
Location
New York, New York
I don't Know what they are thinking but changing the polo shirt is a very bad idea and they are losing at least one live long customer over this and probably will lose more. Don't ever mess with a classic. Remember Classic Coke? The shirt is too short and the shirt is...
View full review
View full review
ID
#1080919 Review #1080919 is a subjective opinion of poster.
Product
Ralph Lauren Shirt
Pros
  • All the traditional classic polo shirts and color selection
Cons
  • New cut of the shirts and the very limited color selection
Reason of review
Bad quality

Defective tennis shoes

Ralph Lauren - Defective tennis shoes
Ralph Lauren - Defective tennis shoes
Ralph Lauren - Defective tennis shoes
About 5 weeks ago and yes I did file complaint
View full review
ID
#1078514 Review #1078514 is a subjective opinion of poster.
Product
Ralph Lauren Shoes
Reason of review
Damaged or defective

Jewelry

This is the second time i got a bracelet and it tarnished and broke after a couple of months. I was told that to return it to Carolee of New York and they just returned back saying if i didn't purchase it from them they could not fix it or replace it. NEVER AGAIN
View full review
ID
#1065339 Review #1065339 is a subjective opinion of poster.
Product
Ralph Lauren Bracelet
Reason of review
Bad quality

Disappointed in Product Durability

I bought a cross body purse to use on my vacation. How disappointing that the strap broke while on vacation. ( that was my first use)
View full review
ID
#1061276 Review #1061276 is a subjective opinion of poster.
Location
Glendale, Arizona
Product
Ralph Lauren Handbag
Reason of review
Bad quality
I placed an online order on the 1st of May 2017 with their tempting 20% off deal. The order supposed to be delivered on the 8th May by UPS but appears UPS either signed for the package itself and kept it or couldn't be bothered to deliver to the correct address! I had...
View full review
View full review
ID
#1053736 Review #1053736 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery

New shirt sleeve polo button came off

The bottoms button came off of a brand new polo shirt the second time I wore it. I have already thrown away the ticket or I would have went to the store and showed the manager what happened and demanded an exchange.
View full review
ID
#1045523 Review #1045523 is a subjective opinion of poster.
Location
Hinesville, Georgia
Product
Ralph Lauren Shirt
Reason of review
Bad quality
Ralph Lauren - Inferior Product
Recently I purchased a pair of Ralph Lauren pants at Macy's St. Claire Sq. store. After wearing them the second time I noticed a big opening next to the zipper. Upon closer inspection, it was evident that it had not been stitched properly since the opening was in the...
View full review
View full review
ID
#1033792 Review #1033792 is a subjective opinion of poster.
Location
Fairview Heights, Illinois
Product
Ralph Lauren Pants
Cons
  • Quality
Reason of review
Damaged or defective
I have been buying Polo shirts for many years. Previously I didn't even have to try them on as I knew the quality and fit was going to be perfect, and it always was. About three years ago something changes and the cut of the shirts became more and more ridiculous. No...
View full review
View full review
4 comments
#1726759

agree. quality has really changed.

i won't be buying any more. i used to think they were great.

View more comments
ID
#1033409 Review #1033409 is a subjective opinion of poster.
Product
Ralph Lauren Shirt
Reason of review
Bad quality

Purple Label Polo Review

third class experience with raulphlauren
View full review
ID
#1032765 Review #1032765 is a subjective opinion of poster.
Reason of review
Bad quality

Polo Custom Fit Shirt Review

i have given order last week no mail from u yet pls update my status soon
View full review
ID
#1032764 Review #1032764 is a subjective opinion of poster.
Reason of review
Order processing issue

Untruthful description of products online

Ralph Lauren - Untruthful description of products online
Ralph Lauren - Untruthful description of products online
I ordered one silk short sleeved sweater and three sleevless sweaters online. The description online for one was 80% silk and 20% cotton. When I received it, the fabric label actually said 17% polyester. For the three sweaters, the online descriptions clearly spelled "merino wool". But they didn't feel like merino when I opened the package. So I checked and sure enough, all three fabric label simply said "wool". I would never order these sweaters if I knew they were made of common wool that could cause rashes on me. I emailed their customer service about this, and was simply told I could return their product, and they charge $5 for each return. No apology for their deception at all. I attached here picture and a pdf. version of their online description of one product.
View full review
ID
#1026413 Review #1026413 is a subjective opinion of poster.
Product
Ralph Lauren Sweater
Cons
  • Quality and customer service
Reason of review
Not as described/ advertised
Loss
$120
Preferred solution
Let the company propose a solution