Ralph Lauren
Reviews and Complaints
18K
CLAIMED LOSSES
170
TOTAL REVIEWS
24.9K
PAGE VIEWS
Ralph Lauren Reviews
Pretty bad
Called and spoken to manager Yana at Great Lakes Michigan. I asked her how can I stop PRL stop texting me while I am overseas (it cost a lot especially when I receive text from PRL almost everyday). She just said she doesn’t know how to do and “I don’t know..”. So, I replied “You are a store manager and yet you don’t know how, how am I as a consumer to know?” I then asked her if there is a phone no to call? She gave it to me but when I called, it went straight to fax machine twice! So when I called back again, a staff answered and I told her I just spoken to Yana a minute ago and I needed to talk to her again. Waited long time but she didn’t come to my phone at all so I hung up n called again. She gave me another telephone, no one answered for about 13 minuets so I hung up. Googled for yr customer service tel, I called but again, no one andy after holding for long time!! Please STOP texting any sort of advertising to phone no. 313-808-**** immediately! I do NOT wish to incur any unnecessary charges, it’s very high when sending to overseas. Or, please call me n guide me how to delete it or email me at tessmichigan@***.com (step by step) on how to stop it. Thanks? Tess
1 comment
ID
Service
Ralph Lauren Manager
Reason of review
Poor customer service
Poor quality polo without uses, without being washed all whitish and frayed, 70 $ for a bad product I had shave him with a shaver to see if that fix the polo, disappointed with Ralph Lauren, I bought some Tommy Hilfiger shirts I hope these have a minimum quality. Poca...
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2 comments
PissedConsumer1515000
#1515000
Don't make him wear any more of those dippy shirts .
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ID
Product
Ralph Lauren Shirt
Reason of review
Bad quality
They lie when they say they will call you back in a certain number of days and they just don't provide even half decent customer service at all. I wont be shopping and spending money at their brand ever again. I even had one of my gift card balances wiped clean to zero...
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ID
Service
Ralph Lauren Manager
I ordered pillows from the 8111 Concord Mills Blvd #258 Concord, NC 28027 (7**) **9-1306 and they never arrived. Instead of Polo helping me as a customer they instructed me that I needed to open a claim with UPS and that they would not cover my refund. Patrick the...
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ID
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue
I want to speak with person from corporate
I had a very bad experience at your store i am a very good customer and a manager insulted me in front of customers my number is 916-764-****
ID
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
New Reviewer
Lousy
I purchased a pair of flip flops for my trip to the Bahamas and they didn’t even last a week. Walmart fares better the flip flop lasts for years
ID
Location
Gilroy, California
Product
Ralph Lauren Flip Flops
Reason of review
Bad quality
New Reviewer
Laundry issues
I bought a polo coat online. The instruction for washing was followed as per the label in the garment. However after laundry the coat remained flat and not back to its original puff feathery appearance. Need assistance
ID
Product
Ralph Lauren Coat
Reason of review
Bad quality
Dissappointment
I have revieved a damaged cachmere sweater. It is torn in 2 places
ID
Product
Ralph Lauren Sweater
Reason of review
Damaged or defective
New Reviewer
No one answered
My debit card was used to purchase items from one of your stores......problem is that no one in my family used it..... someone else used my numbers on the card because my cards are accounted for
ID
I had a chat session which told me what I had already gathered. Called customer care Ashley who was charming and sympathetic, agreed it was poor marketing a promised to pass it on. Why on earth would anyone in Canada purchase something to be shipped to a US address? I...
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ID
Service
Ralph Lauren Customer Care
Cons
- Choosing items i want that would not be delivered to canada
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
New Reviewer
Stupid
Could not help me sign up for coupons with my ema
ID
Reason of review
Poor customer service
Mr Can
got $13.38 different on price, but they never send it, keep calling everyweek but different answer each time. they stole my $13.38 stay away from ralphlauren.com
ID
Product
Ralph Lauren Jacket
Reason of review
Problems with payment
New Reviewer
Never shop there again
I purchased a shirt as a Christmas gift, and the person needed to exchange the EXACT shirt for another size and they would not let him because the tag was off. I understand if the shirt was visibly worn, but it clearly had not been. I will never buy anything from this store again because they refused to help someone who was just mistakenly given the wrong size. Items are returned with tags or exchanged without a receipt all the time. Please learn customer service.
ID
Location
Gonzales, Louisiana
Product
Ralph Lauren Shirt
Reason of review
Return, Exchange or Cancellation Policy
PoloTech Shirt
Bought a PoloTech shirt 2 years ago for $300. It works with a smart phone to track activity. They discontinued it and removed the app off of the App Store site. When I called Ralph Lauren after 20 unreturned complaints, they said there was nothing they can do about it.
ID
Product
Ralph Lauren Polotech Shirt
Reason of review
Poor customer service
My son bought a jacket costing £260 just over a year ago. He has hardly worn it and the zip has broken. I emailed customer services and they said this is general wear and tear! This is ridiculous for the cost of the item! I have tried to fight the case but they are...
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1 comment
PissedConsumer1414970
#1414970
Same thing here. Winter jacket costing over $250.00, I year old and the zipper is broken!
An expensive store with so called clothing (I noticed mostly made in China) and they can't guarantee their craftsmanship.
They should take a lesson from LLBean! I've spent literally thousands of dollars at Ralph Lauren and look what is I get in return.
ID
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Why don't you just block the number that is texting you? Call your cell phone provider and explain to them and they should be able to help you block the number.