Ralph Lauren
Reviews and Complaints

I am very disappointed in the quality of your polo shirts and sweaters. The quality is below standard. Shrinkage, poor quality collars and uneven fit. Your prices reflect a quality product that look good, fits well and lasts. Unfortunately not the case. I would hope that you change your products too reflect the high prices you charge. You lost a long time customer until your products improve considerably!

Dear SIr, Recently I was delighted to learn the service having custom-made letters and its/their positioning on a polo shirt at the discretion of customers. It's fun and makes the polo shirt kind of unique. Yet, the rooms I reckon Polo can make improvement are: - the complete font for the customers to choose from should include numeric too. For example, I love to have my car plate (i.e., FN 8) embroidered on two badges with one on each side of my sleeves (FN and 8). The present font does not allow me to have the 8 embroidered on one sleeve; - the outline stitched of the badge on the polo shirt is brownish-gold. The sales in the HK Polo shop at Ocean Terminal says that it will be and has to be brownish-gold. I doubted as if this is the case, it is not custom-made then. My experience told that no one will deliberately highlight the shape of a badge. It is the badge per se that matters the most. An outline in one of the colours of the badge will only steal the attention away from the badge itself. Moreover, a embroidered badge directly on a shirt is always reckoned more exquisite (and possibly more expensive cos the wastage will be higher), a stitch-on one (being emphaised by a coloured highlight) tells people what it is not. My speculation is that it is possible indeed to have the outline stitch in the same colour as the backing felt of the badge (to make the stitching invisible), the seamless who did the embroidery of my initials as well as the outline stitching must be of the same person, she simply did not bother to change the thread to another colour (i.e., deep navy). Regards, Prof. Frankie Ng (Chief designer of Dickon Concepts Ltd which owned RL(HK) before)

There was a time in the mid and late 2000's I was a young adult, single, and always doing what i could in college to standout. My fragrances of choice were Ralph Lauren Romance, and Romance Silver. The polos and button ups I wore, and invested any amount od capital on, was Ralph Lauren Polo. I entrusted into the product, and stood by its quality, longevity, and worth compared to competition like Nautica, and Tommy Hilfiger, and their more affordable pricing. Unfortunately for me, and all my loyalty to the product? I was completely betrayed by the company. The shirts started becoming less durable, and they were not anywhere close to elite level I had sworn by and stood by with all my personal investments in garments, and scent. They even discontinued the Men's Romance for men fragrances line. Is still baffling to me as I always had a difficult time finding it in stock due locally in Kansas City, Missouri metropolitan area due to demand! All of my close friends, and even strangers off the streets would compliment the amazing one of a kind scent. Ralph Lauren is a brand, reputation, quality, and a tradition founded and realized in their products being so much better and worth the price of purchase. For them to forget what had made them so uniquely special, and stand out over everyone else is so disappointing, and unfortunate for people like me. I will never invest financially into their products after this last purchase a couple weeks back. They have officially burned me to the point of avoiding their products completely. Not even a fragrance they produce that smella good will be anymore money out of me. Shame on the company, and people who are deciding what to push the market with. They obviously did not pay attention, or survey anyone about the best Men's fragrances available, or the best qualities of their men's apparel. If they had? They would have been getting similar results, and feedback as mine. They have stopped trying to give the customer base value, and quality. Now they are not trying to give anything, but they are just taking money on the basis of a long gone reputation. They have officially lost what made them part of the truly great pillars in American Men's apparel, and culture for so damn many. Shame on you Ralph..

What a crock of you know what. I purchased a Polo winter down coat the zipper slider breaks. I return it to Burlington Coat Factory and get the same exact style. Get it home my son tries it on and zips it. Same result. OK. I'm disappointed but we like the coat. It was then I realized the slider was defective. Then to save time and energy I decided not to haggle the retailer about why this was happening and instead paid the local cleaners to repair it. Lets review. The coat cost about twenty five dollars. The cleaners charged seventeen ninety two. Now you're asking me to incur the cost of shipping + handling charges to route an item to your location so it can be evaluated? For six to eight weeks? Only to have it shipped back to me with an explanation stating there is nothing wrong because its already been fixed. The reply I received looks more like a disclaimer that preemptively absolves you of any responsibility from start to finish. As a consumer I sometimes complain, I'm human. Sometimes though, I wish the corporations would understand us better. Sales metrics cant be everything. We need consideration too.

I've placed an order on Friday about 1pm through my mobile device and paid £20 for next day delivery. Today I've just found out that they don't do deliveries on weekends and orders placed after 12pm on Friday are processed on Monday and respectively shipped on Tuesday at the very earliest. I've tried to cancel the order and place a new one to a new address but customer service is not really helpful and they've said that they will charge me £20 for the shipping as they consider it as a successful shipping and will refund me just the money that I've paid for the product itself. Summary : I've spent £20 on a shipping of nothing and I couldn't get my item on time because there is a section in the other section in the third section which is placed in the footer section of their corporate website where it's stated that they don't deliver on weekends and orders placed on Friday are being delivered on Tuesday (interesting policy). Disappointed to the very fullest. Lu, order number 150087****