Show reviews that mention
customer customer service store polo service quality money items order manager
Filter review

I want to speak with person from corporate

I had a very bad experience at your store i am a very good customer and a manager insulted me in front of customers my number is 916-764-****
View full review
ID
#1229583 Review #1229583 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service

Lousy

Ralph Lauren - Lousy
I purchased a pair of flip flops for my trip to the Bahamas and they didn’t even last a week. Walmart fares better the flip flop lasts for years
View full review
ID
#1225508 Review #1225508 is a subjective opinion of poster.
Location
Gilroy, California
Product
Ralph Lauren Flip Flops
Reason of review
Bad quality

Laundry issues

Ralph Lauren - Laundry issues
I bought a polo coat online. The instruction for washing was followed as per the label in the garment. However after laundry the coat remained flat and not back to its original puff feathery appearance. Need assistance
View full review
ID
#1207712 Review #1207712 is a subjective opinion of poster.
Product
Ralph Lauren Coat
Reason of review
Bad quality

Dissappointment

I have revieved a damaged cachmere sweater. It is torn in 2 places
View full review
ID
#1189410 Review #1189410 is a subjective opinion of poster.
Product
Ralph Lauren Sweater
Reason of review
Damaged or defective

No one answered

My debit card was used to purchase items from one of your stores......problem is that no one in my family used it..... someone else used my numbers on the card because my cards are accounted for
View full review
ID
#1176884 Review #1176884 is a subjective opinion of poster.
I had a chat session which told me what I had already gathered. Called customer care Ashley who was charming and sympathetic, agreed it was poor marketing a promised to pass it on. Why on earth would anyone in Canada purchase something to be shipped to a US address? I...
View full review
View full review
ID
#1169779 Review #1169779 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Cons
  • Choosing items i want that would not be delivered to canada
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Stupid

Could not help me sign up for coupons with my ema
View full review
ID
#1169651 Review #1169651 is a subjective opinion of poster.
Reason of review
Poor customer service

Mr Can

got $13.38 different on price, but they never send it, keep calling everyweek but different answer each time. they stole my $13.38 stay away from ralphlauren.com
View full review
ID
#1167105 Review #1167105 is a subjective opinion of poster.
Product
Ralph Lauren Jacket
Reason of review
Problems with payment

Never shop there again

I purchased a shirt as a Christmas gift, and the person needed to exchange the EXACT shirt for another size and they would not let him because the tag was off. I understand if the shirt was visibly worn, but it clearly had not been. I will never buy anything from this store again because they refused to help someone who was just mistakenly given the wrong size. Items are returned with tags or exchanged without a receipt all the time. Please learn customer service.
View full review
ID
#1164101 Review #1164101 is a subjective opinion of poster.
Location
Gonzales, Louisiana
Product
Ralph Lauren Shirt
Reason of review
Return, Exchange or Cancellation Policy

PoloTech Shirt

Bought a PoloTech shirt 2 years ago for $300. It works with a smart phone to track activity. They discontinued it and removed the app off of the App Store site. When I called Ralph Lauren after 20 unreturned complaints, they said there was nothing they can do about it.
View full review
ID
#1161699 Review #1161699 is a subjective opinion of poster.
Product
Ralph Lauren Polotech Shirt
Reason of review
Poor customer service
My son bought a jacket costing £260 just over a year ago. He has hardly worn it and the zip has broken. I emailed customer services and they said this is general wear and tear! This is ridiculous for the cost of the item! I have tried to fight the case but they are...
View full review
View full review
1 comment
#1414970

Same thing here. Winter jacket costing over $250.00, I year old and the zipper is broken!

An expensive store with so called clothing (I noticed mostly made in China) and they can't guarantee their craftsmanship.

They should take a lesson from LLBean! I've spent literally thousands of dollars at Ralph Lauren and look what is I get in return.

ID
#1151743 Review #1151743 is a subjective opinion of poster.

Christmas Order Delayed TWICE

Early last week, I placed an online gift order on RalphLauren.com and selected Next Day Delivery due to my upcoming vacation out of the country. Three days later (Friday), my package still hadn't arrived, so I called Customer Service to inquire about the delivery. I was told that the site had a "glitch" and my order had been accidentally cancelled. Ok...so, where was the email notification to inform me of this??? I attempted to place my order once again via phone call only to find out that one of the items was now out of stock. Fantastic. I eventually found a replacement item and the woman proceeded with the transaction and reimbursed me the Next Day Delivery fee (and also provided me Next Day Delivery service on the new order at no charge, thank you to her). Today is now MONDAY. Still no package at 7PM. I called back Customer Service (now very annoyed at this point) and explained the situation. According to this lady, the package won't be delivered until tomorrow (btw I am leaving at 2AM tomorrow and not returning until after Christmas). To top it off, she claims that it's UPS's fault, not Ralph Lauren's...even so, I am YOUR customer (a constant repeat one at that), so where is the attempt at trying to retain my business? So after two attempts at Next Day Delivery, an out of stock item, and a godawful waste of my time, I still don't have the packages for Christmas. Thank you, Ralph Lauren. -A Pissed Off Customer
View full review
ID
#1151211 Review #1151211 is a subjective opinion of poster.
Pros
  • Fit of the clothes
Cons
  • Delivery service
Reason of review
Problem with delivery
Loss
$250
Preferred solution
Let the company propose a solution
This past weekend I was visiting a Polo Ralph Lauren Factory Store in Williamsburg, Virginia (Saturday 3:30 PM) and the store manager was quite rude. There were signs on the exterior of the store with 50% off of the entire shop accept Clearance, (no discount) Home,...
View full review
View full review
ID
#1138111 Review #1138111 is a subjective opinion of poster.
Location
Williamsburg, Virginia
Service
Ralph Lauren Deal
Pros
  • All the traditional classic polo shirts and color selection
  • Brand
Cons
  • Nightmare customer service
Reason of review
Pricing issue
Loss
$110
Preferred solution
Let the company propose a solution
Ralph Lauren - Disappointing and frustrating experience
Ralph Lauren - Disappointing and frustrating experience
Ralph Lauren - Disappointing and frustrating experience
Ralph Lauren - Disappointing and frustrating experience
I am writing this message after one of the most disappointing experiences that i ever had in a shop. Two days ago I went shopping in Ralph Lauren,The Avenues, Kuwait. I had to search the employees around the shop to help me as nobody was giving me the slighest...
View full review
View full review
ID
#1136508 Review #1136508 is a subjective opinion of poster.
Location
Kuwait City, Al Asimah Governate
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service

Current marketing strategy

Ralph Lauren - Current marketing strategy
It’s very unfair how the new limited edition collection was put out. Not giving a fair opportunity to obtain pieces. Making the brand undesirable
View full review
ID
#1118143 Review #1118143 is a subjective opinion of poster.