Ralph Lauren Reviews

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New Reviewer

Misinformed by corporate

Didnt receive birthday coupon birthday was thankgiving day drove a hour in half to store in locus grove manager Monique stated its nothing she can do contact corporate while in store automatic message stated close for inclement weather poor customer service i received
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ID
#1419272 Review #1419272 is a subjective opinion of poster.
Location
Locust Grove, Georgia
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
New Reviewer

BIG DISAPPOINTMENT

Dont waste your money and time. I made online order where everything shows it is shipped in 2 days. I paid with papal fortunately. I never heard anything from them. I have just got the order confirmation email but that was it Angry
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ID
#1415195 Review #1415195 is a subjective opinion of poster.
Location
Bedford Hills, New York
Product
Ralph Lauren Shirt
Pros
  • All the traditional classic polo shirts and color selection
  • Cologne
Cons
  • Misrepresented item
New Reviewer
There was a time in the mid and late 2000's I was a young adult, single, and always doing what i could in college to standout. My fragrances of choice were Ralph Lauren Romance, and Romance Silver. The polos and button ups I wore, and invested any amount od capital on,...
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ID
#1406750 Review #1406750 is a subjective opinion of poster.
Location
Independence, Missouri
Product
Ralph Lauren Shirt
New Reviewer

Misrepresented item

I ordered a custom hat knowing it was not returnable - however, the hat came and it was nothing like it was pictured online. I called CS and they told me when you order something like that "it's a hit-or-miss" and was basically telling me to eat my loss for their misrepresentation of the item online. The other hat I ordered was absolutely fine. So the supervisor then told me to return it and see if they'll take the return - and I asked her if she was just passing the buck to a different department, to which she so skillfully dodged answering. So no accountability for the misrepresented item and no accountability to the customer as well. I'm absolutely livid at the poor, disgusting excuse of customer service Ralph Lauren has. For such a claim of high-end design, they have severely low-class service and corporate character.
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ID
#1392196 Review #1392196 is a subjective opinion of poster.
Location
Flushing, New York
Service
Ralph Lauren Customer Care
Cons
  • Nightmare customer service
  • Misrepresented item
  • Worst service ever
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer
I was casually shopping at Sunburry Tanger out let store today, in Ohio. One associate kept following me and asked me if I needed any help three time in 5 minutes, even though I told I was shopping casually and I am good. He was following me where ever I went. A second...
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2 comments
#1589152

You'd have issued the same gripe if they'd ignored you. They don't need to follow suspicious persons around the store ; you're being watched from a neat little room by someone with multiple cameras complete with closeups.

The floor persons who may watch you are disguised as shoppers, not salesmen. You're being too sensitive and certainly would have raised a ruckus if they'd ignored you instead.

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ID
#1390387 Review #1390387 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Ralph Lauren Customer Care
Cons
  • Racial profiling
Reason of review
Racial profiling
Preferred solution
stop treating customers based on the color of their skin
New Reviewer

Bobbling bottoms

Ralph Lauren - Bobbling bottoms
I bought a pair of bottoms from Ralph Lauren in Selfridge’s after wearing them once they began to bobble, I hadn’t even washed them. They cost me a lot of money.
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ID
#1390036 Review #1390036 is a subjective opinion of poster.
Location
Eastleigh, England
Product
Ralph Lauren Sweater
New Reviewer

Called about a manufacturing problem On two pairs of shoes.

Ralph Lauren - Called about a manufacturing problem On two pairs of shoes.
Ralph Lauren - Called about a manufacturing problem On two pairs of shoes.
Two pairs of sneakers were purchased. Both having the same manufacturing problem. Left shoe on both pairs coming apart at the soul near the toe area. Called And got disconnected twice but on my third try spoke with Sheila she took down the information and said to expect an email within 10 days. Hope to get this resolved.
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ID
#1379322 Review #1379322 is a subjective opinion of poster.
Location
Houston, Texas
Product
Ralph Lauren Polo Shoes
New Reviewer

Refusal to honor return policy

Your store failed to honor your return policy. Reciepts provided however tags were missing. The reciepts were 6 months old and your policy nowhere states a time period in which to return.
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ID
#1373237 Review #1373237 is a subjective opinion of poster.
Location
Topeka, Kansas
Product
Ralph Lauren Sweater
New Reviewer
Ralph Lauren - Custom-made letters on polo badges
Dear SIr, Recently I was delighted to learn the service having custom-made letters and its/their positioning on a polo shirt at the discretion of customers. It's fun and makes the polo shirt kind of unique. Yet, the rooms I reckon Polo can make improvement are: - the...
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ID
#1347916 Review #1347916 is a subjective opinion of poster.
Location
New York, New York
Product
Ralph Lauren Shirt
Pros
  • Satisfactory
Reason of review
Truly custom-made service allowed
Preferred solution
Let the company propose a solution
New Reviewer
I have bought Ralph Kauren for many years. Now, I am wondering why. Each time I buy a black shirt, it fades to green black within three washes. At Polo RL prices this is simply not acceptable. Far cheaper brands, even H&M, manage to use black dye that lasts.
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1 comment
#1559188

I bought a pair of Ralph Lauren shorts which came out in large pink blotches even before they were washed. At the prices they charge the goods should be top quality.

Ralph Lauren don't want to know they answered one email in an unhelpful manner and ignored the rest. We are contacting Trading Standards Board.

ID
#1344731 Review #1344731 is a subjective opinion of poster.
Product
Ralph Lauren Shirt

Worst curomer service

I was sent the wrong item. Mistake by company. Typical PR I am sorry. They made sure to make it extremely inconvienent to return item. Promised a refund for next day amd gift card along with confirmation email about conversation. No email or gift card email or refund for shipping. Rude customer service represntative. Do not bother to call or waste your time.
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ID
#1343252 Review #1343252 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
New Reviewer

Disgrace

My daughter purchased over a $200.00 Polo comforter, the sales woman told her when she gets home how to wash it, she did just what she was told and the comforter ripped in 2 places, since she bought it at the outlets 3 1/2 hours away she cant go and just return it, I called and spoke to several people in customer care and my resolution, send it back to them ( not a problem ) and if their inspectors feel it was a manufactured error it will be replaced if not it will be sent back the way I sent it? REALLY?? That's how you do business? I sent the receipt to show it was a day old, and sent the RN# they asked for and this is what i get...I'M done shopping Ralph Lauren.
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ID
#1317765 Review #1317765 is a subjective opinion of poster.
Product
Ralph Lauren Comforter
Reason of review
Bad quality
New Reviewer

The worst experience ever

Hi Skye. How may i assist you? 10:43 AM Skye I will never reveive my package since it will be arrive in Wednesday. I have chatted with your service center twince times since 26 July, and you promised it would arrive no later than Tuesday. I am so angry about that. 10:45 AM Kevin R I apologize that you're unable to receive your order. May I have the order number please? 10:46 AM Skye The last serivicer is Nia, she told me it would arrive no later than Tuesday, I told her I would be on flight on Tuesday tonight. 560626**** 10:47 AM Kevin R I understand, Skye. Please allow me a moment to access the order details. 10:47 AM Kevin R Thanks for your patience. Would you please verify the billing phone number on the order? 10:51 AM Skye Xu 352215**** 10:51 AM Kevin R Thanks. I can see that since the shipment was not picked up from the carrier when it was originally scheduled to ship, the estimated delivery date was impacted. We apologize for the inconvenience, as this could not have been foreseen. Since you're traveling, we're happy to arrange for this shipment to be stopped and returned to our Fulfillment Center. 10:53 AM Skye Are you kidding me? 10:54 AM Kevin R No. 10:55 AM Skye I have chatted your service three times and take me about 2 thours YOU just told me STOP the shippment? How can you deal with this problem in this way ??? 10:56 AM Kevin R I've offered to arrange to have the order returned to our Fulfillment Center since you said you're traveling and will not be able to receive it, Skye. 10:56 AM Skye Xu This is all your fault, but I have suffed with this problem 10:57 AM Kevin R We certainly do not want to have the order delivered to the address you provided if you will not be there. 10:58 AM Skye Xu I have taken the time to shopping in your web and taken hours to chat with this problem several times, Nothing is fixed Your web tells me it will ship in 2 days, and I order these items on 23 july How many days have passed?? The worst experience ever 11:01 AM Kevin R We apologize for your inconvenience, and that we have not met your expectations in this instance. Normally, orders that are placed with our standard 2-day shipping option are processed and shipped within 2 business days, and then deliver within 2 business days of being shipped from our Fulfillment Center. Due to the overwhelming response to our TAKE40 promotion, orders placed during that event took 4 to 5 business days to be processed. We apologize for the delay. If you are traveling outside of the US, the only way that we are able to resolve this is to have your order returned so that we may refund you for the merchandise. 11:01 AM Skye YES, my time is not time, my dissappiontment is nothing to your service, how can you do with this? You tells it takes some days to process, it shows nothing in your web. 11:03 AM
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ID
#1317438 Review #1317438 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Pros
  • All the traditional classic polo shirts and color selection
Cons
  • Delivery service
  • Quality and customer service
  • Worst service ever
Reason of review
Problem with delivery
Loss
$140
Preferred solution
Refund and Store credit, and GOOD service please!!!

Pretty bad

Called and spoken to manager Yana at Great Lakes Michigan. I asked her how can I stop PRL stop texting me while I am overseas (it cost a lot especially when I receive text from PRL almost everyday). She just said she doesn’t know how to do and “I don’t know..”. So, I replied “You are a store manager and yet you don’t know how, how am I as a consumer to know?” I then asked her if there is a phone no to call? She gave it to me but when I called, it went straight to fax machine twice! So when I called back again, a staff answered and I told her I just spoken to Yana a minute ago and I needed to talk to her again. Waited long time but she didn’t come to my phone at all so I hung up n called again. She gave me another telephone, no one answered for about 13 minuets so I hung up. Googled for yr customer service tel, I called but again, no one andy after holding for long time!! Please STOP texting any sort of advertising to phone no. 313-808-**** immediately! I do NOT wish to incur any unnecessary charges, it’s very high when sending to overseas. Or, please call me n guide me how to delete it or email me at tessmichigan@***.com (step by step) on how to stop it. Thanks? Tess
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1 comment
#1601951

Why don't you just block the number that is texting you? Call your cell phone provider and explain to them and they should be able to help you block the number.

ID
#1309408 Review #1309408 is a subjective opinion of poster.
Service
Ralph Lauren Manager
Reason of review
Poor customer service
Ralph Lauren - Poor quality polo
Ralph Lauren - Poor quality polo
Ralph Lauren - Poor quality polo
Ralph Lauren - Poor quality polo
Poor quality polo without uses, without being washed all whitish and frayed, 70 $ for a bad product I had shave him with a shaver to see if that fix the polo, disappointed with Ralph Lauren, I bought some Tommy Hilfiger shirts I hope these have a minimum quality. Poca...
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2 comments
#1515000

Don't make him wear any more of those dippy shirts .

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ID
#1298042 Review #1298042 is a subjective opinion of poster.
Product
Ralph Lauren Shirt
Reason of review
Bad quality