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Ralph Lauren - Worst curomer service

1.0
Details
I was sent the wrong item. Mistake by company. Typical PR I am sorry. They made sure to make it extremely inconvienent to return item. Promised a refund for next day amd gift card along with confirmation email about conversation. No email or gift card email or refund for shipping. Rude customer service represntative. Do not bother to call or waste your time.
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Review
#1343252 Review #1343252 is a subjective opinion of poster.
2.0
Details
My daughter purchased over a $200.00 Polo comforter, the sales woman told her when she gets home how to wash it, she did just what she was told and the comforter ripped in 2 places, since she bought it at the outlets 3 1/2 hours away she cant go and just return it, I...
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Review
#1317765 Review #1317765 is a subjective opinion of poster.
Reason of review
Bad quality
1.7
Details
Hi Skye. How may i assist you? 10:43 AM Skye I will never reveive my package since it will be arrive in Wednesday. I have chatted with your service center twince times since 26 July, and you promised it would arrive no later than Tuesday. I am so angry about that....
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Review
#1317438 Review #1317438 is a subjective opinion of poster.
Pros
  • All the traditional classic polo shirts and color selection
Cons
  • Delivery service
  • Worst service ever
  • Quality and customer service
Reason of review
Problem with delivery
Loss
$140
Preferred solution
Refund and Store credit, and GOOD service please!!!
Called and spoken to manager Yana at Great Lakes Michigan. I asked her how can I stop PRL stop texting me while I am overseas (it cost a lot especially when I receive text from PRL almost everyday). She just said she doesn’t know how to do and “I don’t know..”. So, I...
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1 comment
Anonymous
#1601951

Why don't you just block the number that is texting you? Call your cell phone provider and explain to them and they should be able to help you block the number.

Review
#1309408 Review #1309408 is a subjective opinion of poster.
Reason of review
Poor customer service
Ralph Lauren - Poor quality polo
Ralph Lauren - Poor quality polo
Ralph Lauren - Poor quality polo
Ralph Lauren - Poor quality polo
Poor quality polo without uses, without being washed all whitish and frayed, 70 $ for a bad product I had shave him with a shaver to see if that fix the polo, disappointed with Ralph Lauren, I bought some Tommy Hilfiger shirts I hope these have a minimum quality. Poca...
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2 comments
Anonymous
#1515000

Don't make him wear any more of those dippy shirts .

Review
#1298042 Review #1298042 is a subjective opinion of poster.
Reason of review
Bad quality
They lie when they say they will call you back in a certain number of days and they just don't provide even half decent customer service at all. I wont be shopping and spending money at their brand ever again. I even had one of my gift card balances wiped clean to zero...
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Review
#1278263 Review #1278263 is a subjective opinion of poster.
I ordered pillows from the 8111 Concord Mills Blvd #258 Concord, NC 28027 (704) 979-1306 and they never arrived. Instead of Polo helping me as a customer they instructed me that I needed to open a claim with UPS and that they would not cover my refund. Patrick the...
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Review
#1244345 Review #1244345 is a subjective opinion of poster.
Reason of review
Order processing issue

Ralph Lauren - I want to speak with person from corporate

I had a very bad experience at your store i am a very good customer and a manager insulted me in front of customers my number is 916-764-1326
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Review
#1229583 Review #1229583 is a subjective opinion of poster.
Reason of review
Poor customer service

Ralph Lauren in Gilroy, California - Lousy

1.0
Details
Ralph Lauren - Lousy
I purchased a pair of flip flops for my trip to the Bahamas and they didn’t even last a week. Walmart fares better the flip flop lasts for years
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Review
#1225508 Review #1225508 is a subjective opinion of poster.
Reason of review
Bad quality

Ralph Lauren - Laundry issues

Ralph Lauren - Laundry issues
I bought a polo coat online. The instruction for washing was followed as per the label in the garment. However after laundry the coat remained flat and not back to its original puff feathery appearance. Need assistance
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Review
#1207712 Review #1207712 is a subjective opinion of poster.
Reason of review
Bad quality