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Ralph Lauren - The worst experience ever

1.8
Details
Hi Skye. How may i assist you? 10:43 AM Skye I will never reveive my package since it will be arrive in Wednesday. I have chatted with your service center twince times since 26 July, and you promised it would arrive no later than Tuesday. I am so angry about that. 10:45 AM Kevin R I apologize that you're unable to receive your order. May I have the order number please? 10:46 AM Skye The last serivicer is Nia, she told me it would arrive no later than Tuesday, I told her I would be on flight on Tuesday tonight. 5606263854 10:47 AM Kevin R I understand, Skye. Please allow me a moment to access the order details. 10:47 AM Kevin R Thanks for your patience. Would you please verify the billing phone number on the order? 10:51 AM Skye Xu 3522150569 10:51 AM Kevin R Thanks. I can see that since the shipment was not picked up from the carrier when it was originally scheduled to ship, the estimated delivery date was impacted. We apologize for the inconvenience, as this could not have been foreseen. Since you're traveling, we're happy to arrange for this shipment to be stopped and returned to our Fulfillment Center. 10:53 AM Skye Are you kidding me? 10:54 AM Kevin R No. 10:55 AM Skye I have chatted your service three times and take me about 2 thours YOU just told me STOP the shippment? How can you deal with this problem in this way ??? 10:56 AM Kevin R I've offered to arrange to have the order returned to our Fulfillment Center since you said you're traveling and will not be able to receive it, Skye. 10:56 AM Skye Xu This is all your fault, but I have suffed with this problem 10:57 AM Kevin R We certainly do not want to have the order delivered to the address you provided if you will not be there. 10:58 AM Skye Xu I have taken the time to shopping in your web and taken hours to chat with this problem several times, Nothing is fixed Your web tells me it will ship in 2 days, and I order these items on 23 july How many days have passed?? The worst experience ever 11:01 AM Kevin R We apologize for your inconvenience, and that we have not met your expectations in this instance. Normally, orders that are placed with our standard 2-day shipping option are processed and shipped within 2 business days, and then deliver within 2 business days of being shipped from our Fulfillment Center. Due to the overwhelming response to our TAKE40 promotion, orders placed during that event took 4 to 5 business days to be processed. We apologize for the delay. If you are traveling outside of the US, the only way that we are able to resolve this is to have your order returned so that we may refund you for the merchandise. 11:01 AM Skye YES, my time is not time, my dissappiontment is nothing to your service, how can you do with this? You tells it takes some days to process, it shows nothing in your web. 11:03 AM
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ID
#1317438 Review #1317438 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Pros
  • All the traditional classic polo shirts and color selection
Cons
  • Delivery service
  • Worst service ever
  • Quality and customer service
Reason of review
Problem with delivery
Loss
$140
Preferred solution
Refund and Store credit, and GOOD service please!!!
Called and spoken to manager Yana at Great Lakes Michigan. I asked her how can I stop PRL stop texting me while I am overseas (it cost a lot especially when I receive text from PRL almost everyday). She just said she doesn’t know how to do and “I don’t know..”. So, I...
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1 comment
Anonymous
#1601951

Why don't you just block the number that is texting you? Call your cell phone provider and explain to them and they should be able to help you block the number.

ID
#1309408 Review #1309408 is a subjective opinion of poster.
Service
Ralph Lauren Manager
Reason of review
Poor customer service
Ralph Lauren - Poor quality polo
Ralph Lauren - Poor quality polo
Ralph Lauren - Poor quality polo
Ralph Lauren - Poor quality polo
Poor quality polo without uses, without being washed all whitish and frayed, 70 $ for a bad product I had shave him with a shaver to see if that fix the polo, disappointed with Ralph Lauren, I bought some Tommy Hilfiger shirts I hope these have a minimum quality. Poca...
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2 comments
Anonymous
#1515000

Don't make him wear any more of those dippy shirts .

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ID
#1298042 Review #1298042 is a subjective opinion of poster.
Product
Ralph Lauren Shirt
Reason of review
Bad quality
They lie when they say they will call you back in a certain number of days and they just don't provide even half decent customer service at all. I wont be shopping and spending money at their brand ever again. I even had one of my gift card balances wiped clean to zero...
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ID
#1278263 Review #1278263 is a subjective opinion of poster.
Service
Ralph Lauren Manager
I ordered pillows from the 8111 Concord Mills Blvd #258 Concord, NC 28027 (704) 979-1306 and they never arrived. Instead of Polo helping me as a customer they instructed me that I needed to open a claim with UPS and that they would not cover my refund. Patrick the...
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ID
#1244345 Review #1244345 is a subjective opinion of poster.
Service
Ralph Lauren Shipping Service
Reason of review
Order processing issue

Ralph Lauren - I want to speak with person from corporate

I had a very bad experience at your store i am a very good customer and a manager insulted me in front of customers my number is 916-764-1326
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ID
#1229583 Review #1229583 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service

Ralph Lauren - Lousy

1.0
Details
Ralph Lauren - Lousy
I purchased a pair of flip flops for my trip to the Bahamas and they didn’t even last a week. Walmart fares better the flip flop lasts for years
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ID
#1225508 Review #1225508 is a subjective opinion of poster.
Location
Gilroy, California
Product
Ralph Lauren Flip Flops
Reason of review
Bad quality

Ralph Lauren - Laundry issues

Ralph Lauren - Laundry issues
I bought a polo coat online. The instruction for washing was followed as per the label in the garment. However after laundry the coat remained flat and not back to its original puff feathery appearance. Need assistance
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ID
#1207712 Review #1207712 is a subjective opinion of poster.
Product
Ralph Lauren Coat
Reason of review
Bad quality

Ralph Lauren - Dissappointment

2.0
Details
I have revieved a damaged cachmere sweater. It is torn in 2 places
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ID
#1189410 Review #1189410 is a subjective opinion of poster.
Product
Ralph Lauren Sweater
Reason of review
Damaged or defective

Ralph Lauren - No one answered

My debit card was used to purchase items from one of your stores......problem is that no one in my family used it..... someone else used my numbers on the card because my cards are accounted for
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ID
#1176884 Review #1176884 is a subjective opinion of poster.
2.8
Details
I had a chat session which told me what I had already gathered. Called customer care Ashley who was charming and sympathetic, agreed it was poor marketing a promised to pass it on. Why on earth would anyone in Canada purchase something to be shipped to a US address? I...
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ID
#1169779 Review #1169779 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Cons
  • Choosing items i want that would not be delivered to canada
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Ralph Lauren - Stupid

Could not help me sign up for coupons with my ema
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ID
#1169651 Review #1169651 is a subjective opinion of poster.
Reason of review
Poor customer service

Ralph Lauren - Mr Can

2.6
Details
got $13.38 different on price, but they never send it, keep calling everyweek but different answer each time. they stole my $13.38 stay away from ralphlauren.com
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ID
#1167105 Review #1167105 is a subjective opinion of poster.
Product
Ralph Lauren Jacket
Reason of review
Problems with payment

Ralph Lauren - Never shop there again

3.4
Details
I purchased a shirt as a Christmas gift, and the person needed to exchange the EXACT shirt for another size and they would not let him because the tag was off. I understand if the shirt was visibly worn, but it clearly had not been. I will never buy anything from this store again because they refused to help someone who was just mistakenly given the wrong size. Items are returned with tags or exchanged without a receipt all the time. Please learn customer service.
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ID
#1164101 Review #1164101 is a subjective opinion of poster.
Location
Gonzales, Louisiana
Product
Ralph Lauren Shirt
Reason of review
Return, Exchange or Cancellation Policy

Ralph Lauren - PoloTech Shirt

2.9
Details
Bought a PoloTech shirt 2 years ago for $300. It works with a smart phone to track activity. They discontinued it and removed the app off of the App Store site. When I called Ralph Lauren after 20 unreturned complaints, they said there was nothing they can do about it.
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ID
#1161699 Review #1161699 is a subjective opinion of poster.
Product
Ralph Lauren Polotech Shirt
Reason of review
Poor customer service