Unclaimed
Ralph Lauren
Reviews and Complaints
18.2K
CLAIMED LOSSES
172
TOTAL REVIEWS
25.2K
PAGE VIEWS
Ralph Lauren Reviews
Terrible customer service
Shopped early fot polo shirt for my son. It was too big so teordered in a smaller size and returned large polo. I was informed that they would not issue a refund since it eas over 120 days. No excuse. Amazon and Zappos bend over backward to please their customers. Not so for this comoany. You lost a customer. Hope it was worth it.
ID
Service
Ralph Lauren Customer Care
New Reviewer
What a crock of you know what. I purchased a Polo winter down coat the zipper slider breaks. I return it to Burlington Coat Factory and get the same exact style. Get it home my son tries it on and zips it. Same result. OK. I'm disappointed but we like the coat. It was...
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ID
Location
Loudonville, Ohio
Service
Ralph Lauren Shipping Service
Reason of review
Damaged or defective
Loss
$25
Preferred solution
Is to take it on the chin. I might be a peon to them but they cant have anymore of my money.
I purchased a Ralph Lauren winter jacket and the feathers are coming out of the jacket onto everything. The car seTs are covered with feathers and my clothing underneath the jacket are also covered.
The jacket appeared to be beautiful. The jacket looses its feathers every time I wear the coat. The car seats are covered and any piece of clothing that I wear is covered.
ID
Location
Plattsburgh, New York
Product
Ralph Lauren Jacket
Reason of review
Bad quality
Loss
$80
New Reviewer
I've placed an order on Friday about 1pm through my mobile device and paid £20 for next day delivery. Today I've just found out that they don't do deliveries on weekends and orders placed after 12pm on Friday are processed on Monday and respectively shipped on Tuesday...
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ID
Location
Sofia, Sofia (Stolitsa)
Service
Ralph Lauren Shipping Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Full refund
New Reviewer
Misinformed by corporate
Didnt receive birthday coupon birthday was thankgiving day drove a hour in half to store in locus grove manager Monique stated its nothing she can do contact corporate while in store automatic message stated close for inclement weather poor customer service i received
ID
Location
Locust Grove, Georgia
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
New Reviewer
BIG DISAPPOINTMENT
Dont waste your money and time. I made online order where everything shows it is shipped in 2 days. I paid with papal fortunately. I never heard anything from them. I have just got the order confirmation email but that was it 
ID
Location
Bedford Hills, New York
Product
Ralph Lauren Shirt
Pros
- All the traditional classic polo shirts and color selection
- Cologne
Cons
- Misrepresented item
New Reviewer
There was a time in the mid and late 2000's I was a young adult, single, and always doing what i could in college to standout. My fragrances of choice were Ralph Lauren Romance, and Romance Silver. The polos and button ups I wore, and invested any amount od capital on,...
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ID
Location
Independence, Missouri
Product
Ralph Lauren Shirt
New Reviewer
Misrepresented item
I ordered a custom hat knowing it was not returnable - however, the hat came and it was nothing like it was pictured online. I called CS and they told me when you order something like that "it's a hit-or-miss" and was basically telling me to eat my loss for their misrepresentation of the item online. The other hat I ordered was absolutely fine. So the supervisor then told me to return it and see if they'll take the return - and I asked her if she was just passing the buck to a different department, to which she so skillfully dodged answering. So no accountability for the misrepresented item and no accountability to the customer as well. I'm absolutely livid at the poor, disgusting excuse of customer service Ralph Lauren has. For such a claim of high-end design, they have severely low-class service and corporate character.
ID
Location
Flushing, New York
Service
Ralph Lauren Customer Care
Cons
- Misrepresented item
- Nightmare customer service
- Quality and customer service
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer
I was casually shopping at Sunburry Tanger out let store today, in Ohio. One associate kept following me and asked me if I needed any help three time in 5 minutes, even though I told I was shopping casually and I am good. He was following me where ever I went. A second...
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ID
Location
Columbus, Ohio
Service
Ralph Lauren Customer Care
Cons
- Racial profiling
Reason of review
Racial profiling
Preferred solution
stop treating customers based on the color of their skin
New Reviewer
Bobbling bottoms
I bought a pair of bottoms from Ralph Lauren in Selfridge’s after wearing them once they began to bobble, I hadn’t even washed them. They cost me a lot of money.
ID
Location
Eastleigh, England
Product
Ralph Lauren Sweater
New Reviewer
Called about a manufacturing problem On two pairs of shoes.
Two pairs of sneakers were purchased. Both having the same manufacturing problem. Left shoe on both pairs coming apart at the soul near the toe area. Called And got disconnected twice but on my third try spoke with Sheila she took down the information and said to expect an email within 10 days. Hope to get this resolved.
ID
Location
Houston, Texas
Product
Ralph Lauren Polo Shoes
New Reviewer
Refusal to honor return policy
Your store failed to honor your return policy. Reciepts provided however tags were missing. The reciepts were 6 months old and your policy nowhere states a time period in which to return.
ID
Location
Topeka, Kansas
Product
Ralph Lauren Sweater
New Reviewer
Dear SIr, Recently I was delighted to learn the service having custom-made letters and its/their positioning on a polo shirt at the discretion of customers. It's fun and makes the polo shirt kind of unique. Yet, the rooms I reckon Polo can make improvement are: - the...
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ID
Location
New York, New York
Product
Ralph Lauren Shirt
Pros
- Satisfactory
Reason of review
Truly custom-made service allowed
Preferred solution
Let the company propose a solution
New Reviewer
I have bought Ralph Kauren for many years. Now, I am wondering why. Each time I buy a black shirt, it fades to green black within three washes. At Polo RL prices this is simply not acceptable. Far cheaper brands, even H&M, manage to use black dye that lasts.
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1 comment
PissedConsumer1559188
#1559188
I bought a pair of Ralph Lauren shorts which came out in large pink blotches even before they were washed. At the prices they charge the goods should be top quality.
Ralph Lauren don't want to know they answered one email in an unhelpful manner and ignored the rest. We are contacting Trading Standards Board.
ID
Product
Ralph Lauren Shirt
Worst curomer service
I was sent the wrong item. Mistake by company. Typical PR I am sorry. They made sure to make it extremely inconvienent to return item. Promised a refund for next day amd gift card along with confirmation email about conversation. No email or gift card email or refund for shipping. Rude customer service represntative. Do not bother to call or waste your time.
ID
Service
Ralph Lauren Shipping Service
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You'd have issued the same gripe if they'd ignored you. They don't need to follow suspicious persons around the store ; you're being watched from a neat little room by someone with multiple cameras complete with closeups.
The floor persons who may watch you are disguised as shoppers, not salesmen. You're being too sensitive and certainly would have raised a ruckus if they'd ignored you instead.