Ralph Lauren
Reviews and Complaints

Hi Skye. How may i assist you? 10:43 AM Skye I will never reveive my package since it will be arrive in Wednesday. I have chatted with your service center twince times since 26 July, and you promised it would arrive no later than Tuesday. I am so angry about that. 10:45 AM Kevin R I apologize that you're unable to receive your order. May I have the order number please? 10:46 AM Skye The last serivicer is Nia, she told me it would arrive no later than Tuesday, I told her I would be on flight on Tuesday tonight. 5606263854 10:47 AM Kevin R I understand, Skye. Please allow me a moment to access the order details. 10:47 AM Kevin R Thanks for your patience. Would you please verify the billing phone number on the order? 10:51 AM Skye Xu 3522150569 10:51 AM Kevin R Thanks. I can see that since the shipment was not picked up from the carrier when it was originally scheduled to ship, the estimated delivery date was impacted. We apologize for the inconvenience, as this could not have been foreseen. Since you're traveling, we're happy to arrange for this shipment to be stopped and returned to our Fulfillment Center. 10:53 AM Skye Are you kidding me? 10:54 AM Kevin R No. 10:55 AM Skye I have chatted your service three times and take me about 2 thours YOU just told me STOP the shippment? How can you deal with this problem in this way ??? 10:56 AM Kevin R I've offered to arrange to have the order returned to our Fulfillment Center since you said you're traveling and will not be able to receive it, Skye. 10:56 AM Skye Xu This is all your fault, but I have suffed with this problem 10:57 AM Kevin R We certainly do not want to have the order delivered to the address you provided if you will not be there. 10:58 AM Skye Xu I have taken the time to shopping in your web and taken hours to chat with this problem several times, Nothing is fixed Your web tells me it will ship in 2 days, and I order these items on 23 july How many days have passed?? The worst experience ever 11:01 AM Kevin R We apologize for your inconvenience, and that we have not met your expectations in this instance. Normally, orders that are placed with our standard 2-day shipping option are processed and shipped within 2 business days, and then deliver within 2 business days of being shipped from our Fulfillment Center. Due to the overwhelming response to our TAKE40 promotion, orders placed during that event took 4 to 5 business days to be processed. We apologize for the delay. If you are traveling outside of the US, the only way that we are able to resolve this is to have your order returned so that we may refund you for the merchandise. 11:01 AM Skye YES, my time is not time, my dissappiontment is nothing to your service, how can you do with this? You tells it takes some days to process, it shows nothing in your web. 11:03 AM

I had a very bad experience at your store i am a very good customer and a manager insulted me in front of customers my number is 916-764-1326

I purchased a pair of flip flops for my trip to the Bahamas and they didn’t even last a week. Walmart fares better the flip flop lasts for years

I bought a polo coat online. The instruction for washing was followed as per the label in the garment. However after laundry the coat remained flat and not back to its original puff feathery appearance. Need assistance

I have revieved a damaged cachmere sweater. It is torn in 2 places

My debit card was used to purchase items from one of your stores......problem is that no one in my family used it..... someone else used my numbers on the card because my cards are accounted for

Could not help me sign up for coupons with my ema

got $13.38 different on price, but they never send it, keep calling everyweek but different answer each time. they stole my $13.38 stay away from ralphlauren.com

I purchased a shirt as a Christmas gift, and the person needed to exchange the EXACT shirt for another size and they would not let him because the tag was off. I understand if the shirt was visibly worn, but it clearly had not been. I will never buy anything from this store again because they refused to help someone who was just mistakenly given the wrong size. Items are returned with tags or exchanged without a receipt all the time. Please learn customer service.