Ralph Lauren
Reviews and Complaints

Your store failed to honor your return policy. Reciepts provided however tags were missing. The reciepts were 6 months old and your policy nowhere states a time period in which to return.

I was sent the wrong item. Mistake by company. Typical PR I am sorry. They made sure to make it extremely inconvienent to return item. Promised a refund for next day amd gift card along with confirmation email about conversation. No email or gift card email or refund for shipping. Rude customer service represntative. Do not bother to call or waste your time.

My daughter purchased over a $200.00 Polo comforter, the sales woman told her when she gets home how to wash it, she did just what she was told and the comforter ripped in 2 places, since she bought it at the outlets 3 1/2 hours away she cant go and just return it, I called and spoke to several people in customer care and my resolution, send it back to them ( not a problem ) and if their inspectors feel it was a manufactured error it will be replaced if not it will be sent back the way I sent it? REALLY?? That's how you do business? I sent the receipt to show it was a day old, and sent the RN# they asked for and this is what i get...I'M done shopping Ralph Lauren.

Hi Skye. How may i assist you? 10:43 AM Skye I will never reveive my package since it will be arrive in Wednesday. I have chatted with your service center twince times since 26 July, and you promised it would arrive no later than Tuesday. I am so angry about that. 10:45 AM Kevin R I apologize that you're unable to receive your order. May I have the order number please? 10:46 AM Skye The last serivicer is Nia, she told me it would arrive no later than Tuesday, I told her I would be on flight on Tuesday tonight. 560626**** 10:47 AM Kevin R I understand, Skye. Please allow me a moment to access the order details. 10:47 AM Kevin R Thanks for your patience. Would you please verify the billing phone number on the order? 10:51 AM Skye Xu 352215**** 10:51 AM Kevin R Thanks. I can see that since the shipment was not picked up from the carrier when it was originally scheduled to ship, the estimated delivery date was impacted. We apologize for the inconvenience, as this could not have been foreseen. Since you're traveling, we're happy to arrange for this shipment to be stopped and returned to our Fulfillment Center. 10:53 AM Skye Are you kidding me? 10:54 AM Kevin R No. 10:55 AM Skye I have chatted your service three times and take me about 2 thours YOU just told me STOP the shippment? How can you deal with this problem in this way ??? 10:56 AM Kevin R I've offered to arrange to have the order returned to our Fulfillment Center since you said you're traveling and will not be able to receive it, Skye. 10:56 AM Skye Xu This is all your fault, but I have suffed with this problem 10:57 AM Kevin R We certainly do not want to have the order delivered to the address you provided if you will not be there. 10:58 AM Skye Xu I have taken the time to shopping in your web and taken hours to chat with this problem several times, Nothing is fixed Your web tells me it will ship in 2 days, and I order these items on 23 july How many days have passed?? The worst experience ever 11:01 AM Kevin R We apologize for your inconvenience, and that we have not met your expectations in this instance. Normally, orders that are placed with our standard 2-day shipping option are processed and shipped within 2 business days, and then deliver within 2 business days of being shipped from our Fulfillment Center. Due to the overwhelming response to our TAKE40 promotion, orders placed during that event took 4 to 5 business days to be processed. We apologize for the delay. If you are traveling outside of the US, the only way that we are able to resolve this is to have your order returned so that we may refund you for the merchandise. 11:01 AM Skye YES, my time is not time, my dissappiontment is nothing to your service, how can you do with this? You tells it takes some days to process, it shows nothing in your web. 11:03 AM

I had a very bad experience at your store i am a very good customer and a manager insulted me in front of customers my number is 916-764-****

I purchased a pair of flip flops for my trip to the Bahamas and they didn’t even last a week. Walmart fares better the flip flop lasts for years

I bought a polo coat online. The instruction for washing was followed as per the label in the garment. However after laundry the coat remained flat and not back to its original puff feathery appearance. Need assistance

I have revieved a damaged cachmere sweater. It is torn in 2 places