Ralph Lauren
Reviews and Complaints
$11.8K
CLAIMED LOSSES
160
TOTAL REVIEWS
22.1K
PAGE VIEWS
Ralph Lauren - Terrible customer service
Shopped early fot polo shirt for my son. It was too big so teordered in a smaller size and returned large polo. I was informed that they would not issue a refund since it eas over 120 days. No excuse. Amazon and Zappos bend over backward to please their customers. Not so for this comoany. You lost a customer. Hope it was worth it.
ID
What a crock of you know what. I purchased a Polo winter down coat the zipper slider breaks. I return it to Burlington Coat Factory and get the same exact style. Get it home my son tries it on and zips it. Same result. OK. I'm disappointed but we like the coat. It was...
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ID
Reason of review
Damaged or defective
Loss
$25
Preferred solution
Is to take it on the chin. I might be a peon to them but they cant have anymore of my money.
I purchased a Ralph Lauren winter jacket and the feathers are coming out of the jacket onto everything. The car seTs are covered with feathers and my clothing underneath the jacket are also covered.
The jacket appeared to be beautiful. The jacket looses its feathers every time I wear the coat. The car seats are covered and any piece of clothing that I wear is covered.
ID
Reason of review
Bad quality
Loss
$80
I've placed an order on Friday about 1pm through my mobile device and paid £20 for next day delivery. Today I've just found out that they don't do deliveries on weekends and orders placed after 12pm on Friday are processed on Monday and respectively shipped on Tuesday...
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ID
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Full refund
Ralph Lauren - Misinformed by corporate
Didnt receive birthday coupon birthday was thankgiving day drove a hour in half to store in locus grove manager Monique stated its nothing she can do contact corporate while in store automatic message stated close for inclement weather poor customer service i received
ID
Service
Ralph Lauren Customer Care
Reason of review
Poor customer service
In 2012 I was incarcerated at TDCJ-Wynne Unit, Huntsville, TX. Without my knowledge someone had been using my identity. For 4 years they spent money on behalf on cars, clothes, jewelry, etc. Setting records at USPS, FED EX, AND INTERNATIONAL SHIPPING RESOURCES AROUND...
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ID
Ralph Lauren - BIG DISAPPOINTMENT
Dont waste your money and time. I made online order where everything shows it is shipped in 2 days. I paid with papal fortunately. I never heard anything from them. I have just got the order confirmation email but that was it 
ID
Product
Ralph Lauren Shirt
Pros
- Cologne
- All the traditional classic polo shirts and color selection
Cons
- Misrepresented item
There was a time in the mid and late 2000's I was a young adult, single, and always doing what i could in college to standout. My fragrances of choice were Ralph Lauren Romance, and Romance Silver. The polos and button ups I wore, and invested any amount od capital on,...
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ID
I ordered a custom hat knowing it was not returnable - however, the hat came and it was nothing like it was pictured online. I called CS and they told me when you order something like that "it's a hit-or-miss" and was basically telling me to eat my loss for their...
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ID
Service
Ralph Lauren Customer Care
Cons
- Quality and customer service
- Worst service ever
- Nightmare customer service
Reason of review
Poor customer service
Preferred solution
Full refund
I was casually shopping at Sunburry Tanger out let store today, in Ohio. One associate kept following me and asked me if I needed any help three time in 5 minutes, even though I told I was shopping casually and I am good. He was following me where ever I went. A second...
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ID
Service
Ralph Lauren Customer Care
Cons
- Racial profiling
Reason of review
Racial profiling
Preferred solution
stop treating customers based on the color of their skin
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You'd have issued the same gripe if they'd ignored you. They don't need to follow suspicious persons around the store ; you're being watched from a neat little room by someone with multiple cameras complete with closeups.
The floor persons who may watch you are disguised as shoppers, not salesmen. You're being too sensitive and certainly would have raised a ruckus if they'd ignored you instead.