Ralph Lauren Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
I purchased a handbag from Ralph Lauren site 7 Mos ago and just started to use the Newbury double zip sachtel about 3 months ago , today i notice the thread is coming from around the handle . I called customer service and was told two different stories one customer...
Reason of review
Damaged or defective
To whom it may concern, My name is Daiva Gelciene, a consistent customer of your brand for many years. I always thought that your brand offered only the highest quality products which is why I love Ralph Lauren. Unfortunately, I bought a dress with really poor quality...
Ralph Lauren Dress
- I did like this brand
- Disappointed material
Reason of review
Ralph Lauren - Representative Review from Pickens, South Carolina
I recently called about making an exchange at Ralph Lauren.com One of the customer service representatives spoke to humiliat with reproach in the manner of inflection & aggressive tones; the whole time I was on the phone with him. You never know who your talking to I could've ben a U.S. Army retired Veteran. Dishonouring someone like that would a shame. "No sir, I do not own that item so I could not tell you nothing about it!"
Reason of review
Poor customer service
Ralph Lauren review in Chicago, Illinois: Oversold no refund
I purchased a RRL briefcase on-line from Ralph Lauren and paid with PayPal (thankfully) everything proceeded as normal, I was given a tracking number etc but the ship date passed with no product. I finally called and was told there was an issue with the warehouse but they would flag my order and send updated info within 24 hours. No update so I called again and after numerous holds was told the product was no longer available & they were going to issue a refund. I never heard anything and mailed then called again before I could get someone to send a confirmation e-mail that they were issuing a refund. No credit showed on my PayPal account so I called again and was told I just needed to wait, it would show up. After several more days I finally filed a dispute with PayPal and after a month, they ruled in my favor... apparently no refund had been issued by Ralph Lauren. If I hadn't used PayPal, I have no idea if I would have ever received a refund. While I was waiting for this issue to be resolved, I found, ordered, received and have been using a briefcase from Tumi. Moral of my story, Tumi rocks, RL has lost my business forever.
I bought a Polo shirt from Premium outlet mall in Orlando - Florida & after waring the short only once & after washing it, I found 3 holes in fabric which means it's a default. Since I was visiting Florida & I live in Egypt, I can't find any way to...
Ralph Lauren Shirt
Ralph Lauren review: Bad treatment European customers at the RL.com site
I have been 'working' on a shopping list at the RL.com site for several hours and when I was ready to pay, it wasn't possible. When I asked for help, it was like I had to communicate with a computer. At first very kind, but none of my questions were really answered, and in the end it turned out it's not possible to order from Europe. The RL.com site however, doesn't give any notification, so it took me hours to measure and create a shopping list, and in the end I was left empty handed, with no real answers or help...In my first mail I said: "I'm confident that your great brand has a solution for my problem, thank you very much in advance." Unfortunately I was very disappointed in how Ralf Lauren treats their European customers... Annemarie
Ralph Lauren review in Phoenix, Arizona: Cheap Pant Pockets
I have now gone through six pairs of khaki pants because the pockets kept getting holes in them. I have patched them all multiple times and finally just given up. I am done buying Polo pants. The ones I have had issues with are both the classic khaki and the Andrew pant. I like the fit of the pants but the consistent issue with the holes in the pockets has made them more pain to deal with than wearing justifies. There are too many other manu It is insane that you can't at least use material strong enough to survive in the real world.
Ralph Lauren review in Augusta, Georgia: Http://www.ralph-pololauren.com/Will not refund my money/sent items back 2mths ago
These people that represent Ralph Lauren (China), discount at a discount price for Ralph Lauren clothing is a sham. First the three jackets I ordered were way too small, the sleeves were like tiny. Anyway, I repacked the box never removing any tags and took them to the post office(augusta, ga) the following Sat. The post office charged me $37.10 & they completed the international return label. I have emailed several different times to confirm that the three jackets(cost almost $150), were on their way. After not getting a response or refund I contacted the two more times. They asked first about the tracking # which I supplied, then after another three wks nothing. I contacted them again, this time they asked for return address. This is ***. How could such a company represent a great label? I work hard for my $$ My children were expecting the surprise I had during the winter mths...it now boiling hot & I cannot afford to order those jackets again which now I have forked over almost $200. NEVER FROM THIS COMPANY AGAIN.
Ralph Lauren review in Bonita Springs, Florida: Baught polo socks faulty
I Purchased polo socks frequently from macys and 22 of 27pairs devoloped a whole near the horse ,I have been a collector of polo socks for15 years.I never felt like I was a victim of bad quality merchandise when shopping Ralph lauren was disappointed! I complained to Macy's they said send an email. I felt cheated standing there with two bagsof faulty merchandise all from this year and they couldn't help I been buying ralph Lauren scince I was a teenager I saved babysitter money for polo hats socks shirts ect ...I hope this helps I need to feel customers are still valued
Ralph Lauren review in West New York, New Jersey: All pulled on lbd ..really upset.
I buy very little because I am retired on a fixed income. saw this lbd in macy's for I think 149 loved it but too expensive. went to tjmaxx could not believe the same dress for 50. I bought it in a size 12 and it fit me great (I had been dieting & lost 12 lbs) wore the dress once this Christmas (did not wear to wedding) my daughter did not like the way it looked. ok, I wear and it is pulled in places that look as though I were mauled by and animal. the bust area the front panel the back, sleeve and I am disgusted. went back to tj's they did not have a 12 in the plain one. so now, 50$ less,no dress and I would like to get another.is there any way ????????? oh, I had no jewelry on that could have caused this so I am really disgusted and disappointed in your product. thank you r.l. for a big let down. cm
Ralph Lauren Dress
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Ralph Lauren? What happened? What can we help you with?