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Ralph Lauren - Handbag Review from Sanford, Florida
I purchased a handbag from Ralph Lauren site 7 Mos ago and just started to use the Newbury double zip sachtel about 3 months ago , today i notice the thread is coming from around the handle . I called customer service and was told two different stories one customer...
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3 comments
Anonymous
#1085606

Ralphlauren Chriswell large tote bag. I too had a major problem with there customer service.

My bag was only 3 months old and the lining was coming undone. The msrp for the bag was almost &400.00. All they did was waste my time and give me the run around with there no last name email correspondence.

I had my receipt and all the bags tags and got no where with them. I am banning Ralplauren for life.

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Review
#605490 Review #605490 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.5
Details
Ralph Lauren review - Poor quality of products
Ralph Lauren review - Poor quality of products
Ralph Lauren review - Poor quality of products
Ralph Lauren review - Poor quality of products
Ralph Lauren review - Poor quality of products
Ralph Lauren review - Poor quality of products
To whom it may concern, My name is Daiva Gelciene, a consistent customer of your brand for many years. I always thought that your brand offered only the highest quality products which is why I love Ralph Lauren. Unfortunately, I bought a dress with really poor quality...
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Featured
Review
#596889 Review #596889 is a subjective opinion of poster.
Product
Ralph Lauren Dress
Pros
  • I did like this brand
Cons
  • Disappointed material
Reason of review
Bad quality
Loss
$1150
Preferred solution
Full refund
Tags
  • Disappointing Material

Ralph Lauren - Representative Review from Pickens, South Carolina

I recently called about making an exchange at Ralph Lauren.com One of the customer service representatives spoke to humiliat with reproach in the manner of inflection & aggressive tones; the whole time I was on the phone with him. You never know who your talking to I could've ben a U.S. Army retired Veteran. Dishonouring someone like that would a shame. "No sir, I do not own that item so I could not tell you nothing about it!"
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Review
#580614 Review #580614 is a subjective opinion of poster.
Reason of review
Poor customer service

Ralph Lauren review in Chicago, Illinois: Oversold no refund

I purchased a RRL briefcase on-line from Ralph Lauren and paid with PayPal (thankfully) everything proceeded as normal, I was given a tracking number etc but the ship date passed with no product. I finally called and was told there was an issue with the warehouse but they would flag my order and send updated info within 24 hours. No update so I called again and after numerous holds was told the product was no longer available & they were going to issue a refund. I never heard anything and mailed then called again before I could get someone to send a confirmation e-mail that they were issuing a refund. No credit showed on my PayPal account so I called again and was told I just needed to wait, it would show up. After several more days I finally filed a dispute with PayPal and after a month, they ruled in my favor... apparently no refund had been issued by Ralph Lauren. If I hadn't used PayPal, I have no idea if I would have ever received a refund. While I was waiting for this issue to be resolved, I found, ordered, received and have been using a briefcase from Tumi. Moral of my story, Tumi rocks, RL has lost my business forever.
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Review
#551684 Review #551684 is a subjective opinion of poster.
Ralph Lauren - Shirt Review
Ralph Lauren - Shirt Review
I bought a Polo shirt from Premium outlet mall in Orlando - Florida & after waring the short only once & after washing it, I found 3 holes in fabric which means it's a default. Since I was visiting Florida & I live in Egypt, I can't find any way to...
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4 comments
Anonymous
#977950

i am an avid RL fan and only wear ralph lauren ... this christmas i was given one hoodie , a rugby and a nautical design polo, the seams are coming apart on the hoodie and the rugby and also the knit was unraveling on another shirt , i mean really thats four items just poor quality,,, everything is being made in china now so a=quality is terrible !!

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Review
#543348 Review #543348 is a subjective opinion of poster.
Product
Ralph Lauren Shirt

Ralph Lauren review: Bad treatment European customers at the RL.com site

I have been 'working' on a shopping list at the RL.com site for several hours and when I was ready to pay, it wasn't possible. When I asked for help, it was like I had to communicate with a computer. At first very kind, but none of my questions were really answered, and in the end it turned out it's not possible to order from Europe. The RL.com site however, doesn't give any notification, so it took me hours to measure and create a shopping list, and in the end I was left empty handed, with no real answers or help...In my first mail I said: "I'm confident that your great brand has a solution for my problem, thank you very much in advance." Unfortunately I was very disappointed in how Ralf Lauren treats their European customers... Annemarie
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1 comment
Anonymous
#959600

Just tried to buy in euros from Ralph Lauren it's a joke sterling and dollars

Review
#523084 Review #523084 is a subjective opinion of poster.

Ralph Lauren review in Phoenix, Arizona: Cheap Pant Pockets

I have now gone through six pairs of khaki pants because the pockets kept getting holes in them. I have patched them all multiple times and finally just given up. I am done buying Polo pants. The ones I have had issues with are both the classic khaki and the Andrew pant. I like the fit of the pants but the consistent issue with the holes in the pockets has made them more pain to deal with than wearing justifies. There are too many other manu It is insane that you can't at least use material strong enough to survive in the real world.
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#503587 Review #503587 is a subjective opinion of poster.

Ralph Lauren review in Augusta, Georgia: Http://www.ralph-pololauren.com/Will not refund my money/sent items back 2mths ago

These people that represent Ralph Lauren (China), discount at a discount price for Ralph Lauren clothing is a sham. First the three jackets I ordered were way too small, the sleeves were like tiny. Anyway, I repacked the box never removing any tags and took them to the post office(augusta, ga) the following Sat. The post office charged me $37.10 & they completed the international return label. I have emailed several different times to confirm that the three jackets(cost almost $150), were on their way. After not getting a response or refund I contacted the two more times. They asked first about the tracking # which I supplied, then after another three wks nothing. I contacted them again, this time they asked for return address. This is ***. How could such a company represent a great label? I work hard for my $$ My children were expecting the surprise I had during the winter mths...it now boiling hot & I cannot afford to order those jackets again which now I have forked over almost $200. NEVER FROM THIS COMPANY AGAIN.
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Review
#490463 Review #490463 is a subjective opinion of poster.
Loss
$180

Ralph Lauren review in Bonita Springs, Florida: Baught polo socks faulty

I Purchased polo socks frequently from macys and 22 of 27pairs devoloped a whole near the horse ,I have been a collector of polo socks for15 years.I never felt like I was a victim of bad quality merchandise when shopping Ralph lauren was disappointed! I complained to Macy's they said send an email. I felt cheated standing there with two bagsof faulty merchandise all from this year and they couldn't help I been buying ralph Lauren scince I was a teenager I saved babysitter money for polo hats socks shirts ect ...I hope this helps I need to feel customers are still valued
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1 comment
Anonymous
#787917

What do you want us, on this complaint site to do for you? This is a general complaint site, not one for Macy's or Ralph Lauren.

I guess instead of worrying about buying that expensive stuff, I would worry about my use of proper capitalization, punctuation, etc. Maybe you should spend money and take some coursed on things like that instead of designer labels.

Review
#476816 Review #476816 is a subjective opinion of poster.

Ralph Lauren review in West New York, New Jersey: All pulled on lbd ..really upset.

I buy very little because I am retired on a fixed income. saw this lbd in macy's for I think 149 loved it but too expensive. went to tjmaxx could not believe the same dress for 50. I bought it in a size 12 and it fit me great (I had been dieting & lost 12 lbs) wore the dress once this Christmas (did not wear to wedding) my daughter did not like the way it looked. ok, I wear and it is pulled in places that look as though I were mauled by and animal. the bust area the front panel the back, sleeve and I am disgusted. went back to tj's they did not have a 12 in the plain one. so now, 50$ less,no dress and I would like to get another.is there any way ????????? oh, I had no jewelry on that could have caused this so I am really disgusted and disappointed in your product. thank you r.l. for a big let down. cm
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1 comment
John N
#765026

It's called "made in China" or similar Asian country, probably in someone's tent.

Review
#467140 Review #467140 is a subjective opinion of poster.
Product
Ralph Lauren Dress
Loss
$52