Reviews and Complaints
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$14.6K CLAIMED LOSSES
161 TOTAL REVIEWS
23.2K PAGE VIEWS
Cheap Pant Pockets
I have now gone through six pairs of khaki pants because the pockets kept getting holes in them. I have patched them all multiple times and finally just given up. I am done buying Polo pants. The ones I have had issues with are both the classic khaki and the Andrew pant. I like the fit of the pants but the consistent issue with the holes in the pockets has made them more pain to deal with than wearing justifies. There are too many other manu It is insane that you can't at least use material strong enough to survive in the real world.
Http://www.ralph-pololauren.com/Will not refund my money/sent items back 2mths ago
These people that represent Ralph Lauren (China), discount at a discount price for Ralph Lauren clothing is a sham. First the three jackets I ordered were way too small, the sleeves were like tiny. Anyway, I repacked the box never removing any tags and took them to the post office(augusta, ga) the following Sat. The post office charged me $37.10 & they completed the international return label. I have emailed several different times to confirm that the three jackets(cost almost $150), were on their way. After not getting a response or refund I contacted the two more times. They asked first about the tracking # which I supplied, then after another three wks nothing. I contacted them again, this time they asked for return address. This is ***. How could such a company represent a great label? I work hard for my $$ My children were expecting the surprise I had during the winter mths...it now boiling hot & I cannot afford to order those jackets again which now I have forked over almost $200. NEVER FROM THIS COMPANY AGAIN.
Baught polo socks faulty
I Purchased polo socks frequently from macys and 22 of 27pairs devoloped a whole near the horse ,I have been a collector of polo socks for15 years.I never felt like I was a victim of bad quality merchandise when shopping Ralph lauren was disappointed! I complained to Macy's they said send an email. I felt cheated standing there with two bagsof faulty merchandise all from this year and they couldn't help I been buying ralph Lauren scince I was a teenager I saved babysitter money for polo hats socks shirts ect ...I hope this helps I need to feel customers are still valued
Bonita Springs, Florida
All pulled on lbd ..really upset.
I buy very little because I am retired on a fixed income. saw this lbd in macy's for I think 149 loved it but too expensive. went to tjmaxx could not believe the same dress for 50. I bought it in a size 12 and it fit me great (I had been dieting & lost 12 lbs) wore the dress once this Christmas (did not wear to wedding) my daughter did not like the way it looked. ok, I wear and it is pulled in places that look as though I were mauled by and animal. the bust area the front panel the back, sleeve and I am disgusted. went back to tj's they did not have a 12 in the plain one. so now, 50$ less,no dress and I would like to get another.is there any way ????????? oh, I had no jewelry on that could have caused this so I am really disgusted and disappointed in your product. thank you r.l. for a big let down. cm
West New York, New Jersey
Ralph Lauren Dress
Sono stato a Lugano per lavoro e sotto consiglio di colleghi sono stato al Fox Town a Mendrisio. Entrato in negozio Polo mi sono spaventato dalla folla di gente che mi spintonava e dal disordine della merce. Non sapevo dove mettere mano per cercare qualcosa di interessante. Nonostante tutto sono riuscito ad acquistare 3 polo a meno di 100 euro ma che fatica!!!! Anche per pagare c'è voluto mezz'ora . In più alla cassa ho trovato del personale maleducato e incapace, in quanto oltre a parlare dei fatti suoi e masticare gomma , mi ha lasciato attaccato una placca anti taccheggio che ho dovuto togliere a casa in quanto non ha suonato all' uscita e essendo di Sondrio non sarei tornato a breve. Il marchio e' anche interessante ma proponete negozi all'altezza . Esperienza negativa al 90%.
Bad Quality fabric
I have bought many Ralph Lauren Shirts (polo, Blouses)etc., but I had notice in the past that even thought i followed the instructions how to care for it, it wont work, the fabric shrink and the blouses or polo shirts are so short that i can't wear them anymore. I buy my clothes at Dillard's. I have not complain in the past but I'm tired of it and the last shirt I bought after I washed it shrink so much that I decided to do something about it. Ralph Lauren does not have any place on their website to complain.
Ralph Lauren Shirt
Polo Ralph Lauren - Poor Customer Service
Today I took a friend to the Polo Ralph Lauren children's store at the Woodbury Common's outlet. My friend spent more than $400 on children's clothing. The cashier stuffed it all into one paper bag. Not uncommon, but not best practice either. Since it was raining outside, I asked for two extra bags in case the overstuffed one came apart. Simple request, easy to take care of, and the customer goes away happy. Not the case today. The cashier told me only one extra bag. Two was too much. The manager came over and reiterated Ye policy. When I asked about the policy the manager told me that they have a big weekend coming up and need the bags do others who might want to buy something. I couldn't believe the excuse ... Make a customer who spent over $400 mad while making a $20 customer happy? Great idea. Later, my friend wanted to buy from the adult Polo Ralph Lauren store for other family members. I talked my friend out of it. If you want my opinion, don't buy from Polo Ralph Lauren... Today or ever. Buy from someone who cares about the customer.
Barnegat Township, New Jersey
Bad quality of merchandise and bad costumer service from Polo Ralph Lauren relation from Polo
I had to change an expensive shirt that bled the color when washed. The store refused to give me a refund but gave me only a credit to buy another shirt. The second shirt also bled and now I had to exchange it for one white shirt in the hope that it will not bled but I will never buy again from Polo Ralph Lauren and recommend everybody never buy from that store. I used the Ralph Lauren store in Madison Avenue, New York City. It is shameful that Polo Ralph lauren charges more money for merchandise of poorer quality.
I spent 44.00 on an item, wore it for about 2 minutes to check fit, realized that it was too big, packaged it up and returned it. The item was barely touched, and all tags were included. Despite that, my refund was just over $23.00. Shipping costs and return shipping...
Ralph Lauren Shipping Service
Mean Pink Polo Manager in Polo RalphLauren Factory Sotre
I am totally pissed off this time, the whole story you can tell from the complaint email that I wrote to RalphLauren company. Here it is: Hi, I don't if here is a right place to file a complaint, and it will work or not. But I will try anyway. This is the first time I file a complaint for shopping in USA. That’s because I had my first very bad shopping experience yesterday, in Polo RalphLauren factory store in Tanger outlet Bluffton. It is all because that male store manager (short and kind of chubby)in pink polo t-shirt with glasses on. I feel sorry for RL as a famous company has such quality store manager. OK, here is the store. I found this printable coupon from your website: http://entertainment.ralphlauren.com/emails/email_39659_FOAEFSM_OFFER.asp?mid=791***-*--ARTICLE-0 (link above) There are two coupons attached together, the first one takes $25 when you spend every $150, another takes 10% off of your total purchase. The second coupon says can be combined with other offer. Well, that make you think you can use them both. First it will take $25 off if you reach 150, then it will take 10% off after it takes $25 off. I spent $160 there yesterday, so i thought i could get both of the promotions, but I was not very sure. At the checkout, the cashier girl told me i could use either of that. I showed her the second coupon said can be combined with other offer. So she was not very sure either. She called that pink polo manager over. He even didn’t have a close look at the coupon, just said either 25 or 10%. Well, of course, when you have doubt, you want some clear explanation. So I told him what I was confused about, and he told me, no, RL company’s system never let two promotion codes go through, NEVER! As he said, it made me want to try it out. So I requested to try the both coupon. The manager didn’t want to try, but the cashier girl is very nice, she tried for me. Guess what? They did work together, the first one took $25 off, and second one took about $13 off after that. She was amazed that did work together which that pink polo manager said it never work for your company. After the manager saw how the machine rang up, he acted like RL is his family business, said, no, she could just use either one for no reason and explanation. This guy was unhappy at very beginning, no smile, nothing(maybe a manager work for RL should be like that), and after the machine showed he lied before, he got very mean. Here is how the store going: After that, the girl saw me still had doubts, so she offered me to talk to another store manager. I said OK. She told the pink polo, guess what he said? He asked her why she was going to call another manager, the girl told him as the policy, if the customer had argument something and couldn’t get resolved with one manager then should see another manager(something like that, not exactly clear ). He said he is the manager on duty now(well, the big boss there, everything I said is the rule.), just need to see him, no use to see another manager. Then he said, $144 (the price rang up after used the first 25 off coupon only), EITHER BUY OR NOT! Man, what an attitude! This was the point really pissed me off. That’s my first time met a store manager mean like that, and he is working for RL that a company makes clothes I really like. Well, finally, I didn’t want to give the cashier girl too much trouble, and just checked out for $144. But the whole thing is , this pink polo manager treated the customers like piece of ***. He acted like he owned the whole company, and he was the authority, what he said was the policy, and no explanation (oh, the only explanation even didn’t match the cashier system.). The last words he said $144, buy or not, it really made me feel so disappointed with RL. Yes, maybe your company should be happy that you have a store manager that treats the store like his own, and try to save every little bit of money as he could, he did save about $13 for RL. But I do feel sorry for RL as a very good brand, has a store manager that is mean and can *** off a customer like me who never got pissed by other stores before. There were lots of customers in that store yesterday, I think that’s the reason why pink polo thought one customer like me just spent $160 is not a big deal to lose anyway, so he could be mean. Ok, that’s the whole story about. I don’t how many complaints your company got every year, but this is one. And I don’t know how your company treat this kind of complaints, either ignore it , either do something. But I do wish I got something for all the RL products I got before. Thanks.
Hilton Head Island, South Carolina
Ralph Lauren Coupon
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