Ralph Lauren Reviews

Show reviews that mention
customer customer service polo store service quality money items order manager
Filter review

NIGHTMARE AT RALPH LAUREN GUNWHARF QUAYS, UK

Bought a coat for my wife in Portsmouth Ralph Lauren store. After wearing 3 times ,my wife noticed the stitching of the lining was coming off. Rang the store, spoke with the manager who told my wife to bring the faulty coat with receipt so she could get a refund or a credit note. After being assured that we would be looked after in "the designer store" we drove there, paid the car park fee and went to the store. Spoke with the general assistant manager KIM, who said that it was my wife's fault that their coat was faulty!!! She said that my wife did not wear the coat properly blaming her for the stitching coming loose! My wife explained that she wore the coat maximum 4 times because it's in light colour, the coat has never been washed and can only be worn in cold weather. KIM - the manager tried really hard to put the blame again on my wife implying that she wore a bracelet and that pulled the lining. My wife showed her hands saying I don't wear jewellery including a watch. Then she said it must been pulled by a belt buckle. The belt which my wife was wearing was a Ralph Lauren one. The manager KIM run out of excuses to resolve the matter to our satisfaction and told us to email the Ralph Lauren customer service. What kind of manager is it who can't sort out a customer issue herself when the coat was purchased in her store?? THEY DONT CARE ONCE THEY HAVE YOUR MONEY!
View full review
ID
#780749 Review #780749 is a subjective opinion of poster.
Location
Waterlooville, Hampshire
Cons
  • Poor quality
  • Poor customer service
  • Quality and customer service
Reason of review
NIGHTMARE CUSTOMER SERVICE
Loss
$200
Preferred solution
Let the company propose a solution

Ralph Lauren Handbag Review

Purchased black patent bag fir $199 and has not held up fir $ U paud few mths ago . Looks milky & ashamed to carry plx call me st 276-971-****
View full review
ID
#770289 Review #770289 is a subjective opinion of poster.
Location
New Providence, New Jersey
Reason of review
Bad quality
New Reviewer

Ralph Lauren - high brand - low service!

On a business trip in Milan I visited brand store of Ralph Lauren and made a number of purchases, including 2 shirts Ralph Lauren (Polo Ralph Lauren Custom Fit 16 1/2) – for myself and as a present to my business partner, who was expected anniversary. Relying on unconditional quality of exclusive brand Ralph Lauren, I gave to my business partner this shirt as an anniversary gift. After a short time, this business partner sent to me a letter of gratitude for the gift with photos of just unpacked shirt. My surprise and shame had no bounds when I saw in the photo the hole on the presented shirt Ralph Lauren. And not just *** but mended hole in the shirt, which has packed and sold as new! Such case is outrageous and unacceptable for such an exclusive brand like Ralph Lauren, and gives reason to doubt the quality of products in the future. Usually in the first-class boutiques of such brands as Ralph Lauren, customers can afford to themselves not to open packed shirt in the store and check its quality. I assumed, that giving the company a permanent preference, I has the right to return the trust of Ralph Lauren about the quality and service, about what I wrote to an official representation of the company. Now I'm waiting for comments from the famous brand for about 6 month..
View full review
ID
#769423 Review #769423 is a subjective opinion of poster.
Location
Metropolitan City Of Milan, Lombardy
Product
Ralph Lauren Shirt
Cons
  • Quality and customer service
Reason of review
Bad quality
Loss
$250
Preferred solution
Full refund

Polo Socks

Ralph Lauren - Polo Socks
Ralph Lauren - Polo Socks
Only wore and washed these socks a few times and *** emerges by the toe seam. At the same time, the top end of the other sock is unraveling. Major disappointment. I read that Polo does not take returns without receipt and these were a gift. I don't even know what store they came from. It's just poor quality. Heck, I don't even have pets to blame this on. All I want is an exchange of the product. Just another pair to replace the existing pair that failed me. Nothing more and nothing less. The sad part is that I have always been happy with Polo quality.
View full review
ID
#767699 Review #767699 is a subjective opinion of poster.
Location
Bethel, Ohio
Reason of review
Bad quality
Loss
$8
Preferred solution
Let the company propose a solution

Polo Ralph Lauren Pullover Review

Picked up 3 Ralph Lauren pullovers from Cheshire Oaks in UK at Xmas. All have bobbled and worn quite badly after just 3 wears. Over priced inferior quality, better quality goods from Primark!
View full review
ID
#764348 Review #764348 is a subjective opinion of poster.
Location
Hampton, Richmond Upon Thames
Reason of review
Bad quality

Not being able to use coupons on your merchandise

I have been shopping in macy's for 40 years and have always been able to use coupons on clothing. But, for some reason Macy's will no longer take the coupons for polo shirts, pants, etc. When I questioned them they said that Polo was responsible. I think that is so unfair and your products overpriced. Also, when looking for my 19 year old son for a pair of pants....the only thing you had was slim or straight fit....my son is 5 f t 10inch. 190 lbs.....he is NOT a slim or straight. You should have all sizes available perhaps a relax fit in these young mens styles. I am extremely disappointed and the frustration of trying on pant after pant because you don't have the sizes needed. And then to top it off they are 89.00 without a coupon!
View full review
ID
#761155 Review #761155 is a subjective opinion of poster.
Product
Ralph Lauren Coupon
Reason of review
Poor customer service
Junior Reviewer
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My Nightmare Experience with the Customer Assistance Department of Ralph Lauren I have been an avid admirer and a regular customer of the brand Ralph Lauren for many years. This year however, I think you have hit it out of the ball park with your new collection of...
View full review
View full review
1 comment
#1092111

If Ralph Lauren spends the money to have its OWN U.S.customer service. It should train them to match the retail market they serve.

Messing orders up where customers lose the item they want to purchase due to inventory is unacceptable. It's bad when the customer service experience makes one think they're speaking with a out sourced group. Ralph Lauren needs to improve their B2C because an item shouldn't become unavailable to them when a customer is checking out for example.I was having issues with the ordering process,and being misinformed by a representative which further held me up. By the time the order was submitted, an item I wanted was no longer available.

Tried to speak with customer service to have the item allocated to my order because I had ordered more than one. Thus I wouldn't lose the item again because they could FIND it for me in their distribution,not possible. Disaster, customer service has no ability to view their OWN logistics system provided via a third party, or so I was told by the supervisor.

How does a company who sells luxury items not have an ERP system,yet a "non luxury" brand like Lands End is able to accomplish such a task to truly extend service?! Also,they have better trained in country representatives* The B2C experience with Ralph Lauren certainly contradicts the saying "you get what you pay for."

ID
#754745 Review #754745 is a subjective opinion of poster.
Location
Amsterdam, North Holland
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$110
Preferred solution
Let the company propose a solution

Ralph Lauren Customer Care Review

The Customer service at Ralph Lauren is absurd. I don't care if it is promotional gift card or not. It shouldn't expired and you guys are absolutely disgusting . I am going to fight until the end to get my 40dollars gift card
View full review
ID
#739220 Review #739220 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
Service
Ralph Lauren Customer Care
Reason of review
Not as described/ advertised

Fragrance

I love the Ralph Lauren Blue fragrance and the last two bottles have leaked. As I press to spray, the cologne runs down the side, also coming out the spray. The cologne has ruined the top of my dresser, and didn't notice until I took the dresser scarf off. I am hoping this will a let the design group and they come out with a different bottle. I can still use it but have to have a tissue in my hand to absorb the cologne that runs out, a waste of money, for sure!. Please, design another bottle as I don't want to quit using it, in the future. I get many compliments on the fragrance, everyone asking what it is. Thank you
View full review
ID
#718738 Review #718738 is a subjective opinion of poster.
Pros
  • Cologne
Cons
  • Disappointed material
  • Spray atomizer
Reason of review
Damaged or defective
Loss
$40
Preferred solution
Let the company propose a solution

Polo Ralph Lauren Sheets Review

I purchased two sets of your queen size sheets and the material is SOOOO hard. Had to wash them four times to soften. Never, never again.
View full review
ID
#698188 Review #698188 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Reason of review
Bad quality
New Reviewer

Polo Ralph Lauren coming apart.

My two pocket long sleeve Large white dress 100% cotton shirt is coming apart at the sleeves and coller. I've used it only three or four times. It's special occasions shirt. Disappointed that a high quality polo Ralf Lauren dress shirt did not last. The numbers on top tag is 41381. Numbers on bottom tags are 19697,PO323532, and mc39. I follow all the instructions for keeping clean. Shirt was made in the Philippines. Polo Ralph Lauren T shirt are my favorite. The shirt was given to me as a gift ,therefor I don't have any receipts. would like a reply at e-mail epperez37@***.com. Cell # 361-541-**** THANKS
View full review
ID
#696205 Review #696205 is a subjective opinion of poster.
Location
Victoria, Texas
Product
Ralph Lauren Shirt
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Ralph Lauren Shoes Review

Rip off, bought a pair of trainers in york outlet store uk. Priced at £34.99 and got charged £44.99 questioned manager and respond was someone obviously stuck tge wrong sticker on it. No refund on difference.
View full review
ID
#677029 Review #677029 is a subjective opinion of poster.
Location
London, England
Product
Ralph Lauren Shoes
Reason of review
Pricing issue

Other Product Review

No sizes left in style I wanted apart from the mannequin. Asked to try on to see if it fitted and was told I was not allowed and was against the rules. Museum or shop?
View full review
ID
#675846 Review #675846 is a subjective opinion of poster.
Location
Singapore, Singapore
Reason of review
Poor customer service

Polo Ralph Lauren Underware Review from Saint John, New Brunswick

Purchased underwear for my holidays cost me over $200.00 they fell apart after one wash called there client line they said they would fix the problem. Then this high class label what a joke told me to contract the maker of said product Haynes makes the mighty ralphlauren underwear so i paid $40.00 for 2 pair of briefs when all I had to do was to pay $5.00 for 2 pairs of Haynes . I really wonder who makes the rest of there junk clothing don't waste your money on these people
View full review
ID
#673108 Review #673108 is a subjective opinion of poster.
Location
Saint John, New Brunswick
Reason of review
Bad quality

Review in Footwear and Clothing category from Barcelona, Catalonia

My wallet was stolen today in Ralph Lauren women store in la Roca village Barcelona,mine and my friend's wallet in less than 5 mins ,and when i asked the employees to check the cameras,they said that they saw nothing on the videos which made us doubt the honesty of those employees,And I heard people talking around that the store is getting a bad reputation of robbing the customers inside.you really must do something about it as i'm going to tell all my friends who are going to Barcelona about this incident which is not supposed to take place in such a well known brand store like yours.
View full review
1 comment
#1072337

Barcelona is known for pickpockets maybe you should watch your stuff better...

ID
#671364 Review #671364 is a subjective opinion of poster.
Location
Barcelona, Catalonia